Symonds Street Dental Centre
Information about Symonds Street Dental Centre
Opening hours
- sunday: (closed)
- monday: 7:30-17h
- tuesday: 7:30-17h
- wednesday: 7:30-16h
- thursday: 7:30-18h
- friday: 7:30-14h
- saturday: (closed)
Our comment from Best Dentists Club about Symonds Street Dental Centre:
Symonds Street Dental Centre is renowned for its exceptional dental care and patient-centered approach. Many clients have praised the clinic for its friendly and professional atmosphere, where every member of the team, from receptionists to dentists, is dedicated to ensuring a positive experience. The following highlights underscore their strengths:
- Experienced and Caring Staff: The dentists, particularly Dr. Karl and Dr. Andy, are highly experienced and take the time to explain procedures, making patients feel comfortable and informed.
- Efficient Service: Patients have noted the ability to secure quick appointments and the clinic's effective management of time.
- Quality Dentistry: Clients have lauded the high quality of dental work, including treatments such as implants and veneers, that have led to remarkable outcomes.
- Comprehensive Patient Education: Staff members are known for their thoroughness in educating patients about their dental health and treatment options.
- Convenient Facilities: The clinic provides free parking, adding to the convenience of visiting.
With a focus on providing a comforting and reassuring environment, Symonds Street Dental Centre has cultivated a loyal clientele who consistently recommend their services.
Services and Treatments
Symonds Street Dental Centre: Reviews
Fantastic experience: I'm currently traveling through New Zealand and recently had a great experience at Dr. Grayson's dental clinic. I was able to get an appointment very quickly and the staff were incredibly friendly and welcoming.
Fantastic experience: My partner Pam & I have both gone to the Symonds St Dental Centre for years and after our experiences with other dentists in Auckand, can honestly say that Karl and Andy are the BEST we have ever had the good fortune to have dealt with. They are absolute magicians when it comes to dental problems. All the staff are so pleasant and professional to deal with.
Thanks so much for your kind words and confidence in our practice. We appreciate it very much.
Fantastic experience: Excellent high quality dentistry. Free parking too.
Thanks Richard
Fantastic experience: I’ve been coming to this dental clinic for five years. They’ve helped me get my gum disease under control. They take the time to explain what I need and help me understand my options. They also respect my choices, like not wanting extractions or orthodontic treatment. I’ve also learned how to take better care of my teeth thanks to them. They introduced me to using floss and different sizes of interdental brushes, which have helped me clean plaque and food residue more effectively. I truly feel a sense of professionalism and reliability from the dentists and hygienists I’ve met here. I trust them and wish them all the best.
Thanks Shon. Great to have had the opportunity to help you.
Fantastic experience: Excellent dentist with caring and friendly staff thst do a great job with all your dental needs. Highly Recommend!!!
Thanks Tammy. Very kind of you to take the time to leave a review.
Fantastic experience: Amazing customer service! All the staffs are very professional and friendly.
Thanks Anna. We appreciate the feedback.
Fantastic experience: Excellent, outstanding dentist, I see Karl for dental work, including an implant, and Bronwyn for hygienist. Both are extremely professional and brilliant at their jobs. I feel incredibly relaxed with both of them and that’s from someone who has major anxiety with dental work. They are so good, I travel 2 hours from Waiheke to see them.
Thanks Karen. We really appreciate your kind comments and value your time taken to attend our clinic.
Fantastic experience: Great service to customers need, good time management. Friendly.
Thanks Senait. Glad we could help you.
Fantastic experience: I highly recommend the team at Symonds Street Dental. Very friendly, efficient and well-priced. Plus they have free parking!
Thanks Victoria. Isn't it great to find businesses with free parking for customers
Fantastic experience: Wonderful service always. Have always felt well informed - both before procedures and also of various treatment options. My tooth replacement was phenomenal - just absolutely wonderful service, product and follow up - even my husband can't tell which tooth is not real :)
Thanks Pauline. Great that the treatment passed 'the husband test'.
Fantastic experience: Would definitely recommend A+ talked me through it as he fixed my tooth and will be fixing my other tooth .
Thanks Jazz. We look forward to seeing you again.
Fantastic experience: Skilled dentists and Hygienists. I trust their advice and workmanship.
Thanks Tom. We appreciate the feedback.
Fantastic experience: Bronwyn is a lovely hygienist. The session was painless and I felt encouraged with my teeth cleaning. Highly recommend!
Thanks Josephine! Bronwyn sure is a fantastic hygienist. We appreciate the feedback.
Fantastic experience: I had a dental cleaning and I’m very happy with the results. The staff was friendly, specially with Bronwyn super professional, and gentle throughout the whole process, thank you so much . Highly recommend this clinic!
Thanks very much Camila. We appreciate you taking the time to leave a review.
Fantastic experience: Andrew has been the best dentist I've ever had! Him and his team are so kind, patient, professional and do an amazing job every time. He even took the time to fix rough fillings other dentists had given me that were causing me annoyance. He came highly recommended and he lives up to his reputation :)
Thanks Estelle. Was a pleasure to meet you.
Fantastic experience: add views
Thanks Andrew
Fantastic experience: My teeth are bad. I knew they were bad because I never go to the dentist. Heather took on the job of giving them a clean and she did an amazing job. She gave me tons of advice and I felt like she was interested in getting my health sorted not just doing the job. She deserves a raise. If I wasn't from Wellington I'd make this place my go to.
Thanks Stephen.
Fantastic experience: Always a pleasure to experience the professional skill competence and care Of Andy and Bronwyn the hygenist. Much appreciated
Thanks Penny. Very kind of you
Fantastic experience: Most of us do almost anything to avoid the dentist. However the folk at Symonds Street Dental provide a friendly and professional service…. It’s a long time since i had a filling which i put down to Andy (and his predecessor John Bull) great work and the awesome dental hygienist - Bronwyn. Not only does Bronwyn provide excellent dental care but stimulating thoughtful conversation… tho you dont always get the right of reply when someone has their hands in your mouth. Highly recommended to take the pain out of your teeth.
Thanks Nick
Fantastic experience: Had a visit with Andy yesterday for 4 fillings, I’ve been terrified of going to a dentist for years but Andy made me comfortable and at ease, Woke up this morning and for the first time in years I could drink a hot coffee without any pain so super happy about that feel like a whole new person. Feels weird saying but I can’t wait to go back to get the rest done, Would highly reccomended if your after some dental work these guys do an amazing job!!!!
Thanks for your support Will. We're really happy we could help with your dental anxiety.
Positive experience: [EDIT] I'm updating this review - on the same day as I was calling, got contacted by the doctor in the evening and he talked through the different options, prices and was really helpful. I still think the reception should have dealt with this issue differently, so I'm changing the review from 1 star to 4 stars. The doctors in the clinic seem nice and professional, I wanted to remove a tooth and they could easily do that as I was asking, but then was recommended against that as the tooth wasn't the the cause of the issue I was having. [/EDIT] I was going to the clinic for regular check ups and problems, it was fine, the doctor seemed nice. Then today I called them to inquire how much a retainer would cost - a simple question nobody in the clinic wanted to answer while trying to insist that for that an appointment is required. I wasn't asking to examine me, to understand an issue or fix the alignment of the teeth. A simple procedure - do an impression kit, send it out to the lab and receive the retainers. And no, they can't provide a price for that. Paying 150$ just to learn a price for a retainer - that's appalling service and customer treatment.
Hi Alex. We're really sorry to hear that you've had a bad experience trying to enquire about an orthodontic retainer. Unfortunately our reception staff weren't able to understand what you wanted, and no dentists were available to help with your enquiry. Fortunately I was able to call you back before the end of the working day and provide you with all the information regarding your retainer options and the associated costs for each option during a free telephone consultation. As I mentioned in my email to you the following day, we take these issues very seriously and have used it as a learning experience to improve the way future inquiries are handled by our reception staff.
Fantastic experience: I recently had porcelain veneers done by Karl, my dentist, and I couldn't be happier with the results! From start to finish, Karl was professional, knowledgeable, and made me feel comfortable throughout the entire process. The veneers look absolutely amazing and have completely transformed my smile. I’ve received so many compliments, and I feel more confident than ever. If you're considering veneers, I highly recommend Karl. His expertise and attention to detail truly make a difference! Thank you, Karl!
Thanks Emma. We are thrilled with the result too. You're a star patient.
Fantastic experience: Very experienced team. My previous dentist had retired and I was doing my research to find a new one. I settled on this practice 4 year ago and I did not regret it. I also liked how I could discuss my problems with the specialist and got comprehensive answers, some other dentists I saw elsewhere made me feel like I'm wasting their time by asking questions about my dental health, here I got all the attehntion and information I wanted.
Thanks Andrew. We love listening to what our patients have to say and giving them options for treatment.
Fantastic experience: One of the best dentists I have been to. I had extensive work done and experienced no pain during or after the procedures. Highly recommended and fair pricing.
Fantastic experience: Fantastic dental care. The entire team from Front Desk to clinicians were awesome. Karl is an incredible dentist plus he plays a mean Spotify playlist. Highly recommend!
Fantastic experience: I have been coming here for years, and I always get great service and outstanding results. Highly recommend!
Fantastic experience: Best dental care I’ve experienced, and I’ve had a lot. So glad I found this place. Andy is incredibly attentive, professional and always does an amazing job, Andy’s nurse is also absolutely lovely. I also frequent the hygienist Lisa who is warm and careful and always checks that I’m comfortable. 10/10 Symonds Street Dental you guys rock!
Fantastic experience: Karl, I have been going to you and your team for many years and the work done by all of you is fantastic from hygienist's too emergency appointments with Andrew but I must say i am utterly wrapped with my new front bridge. I have been tolerating the aesthetic decline for many years but thanks for pushing to get this fixed.....wow!
Negative experience: Went for a cleaning and the lady was really rough and worked really fast. It felt like she didn’t want to be at work at all. I left the clinic with a horrible blood taste in my mouth and was told that I’m wasting my time using a Colgate electric toothbrush and should spend $200 on an Oral B electric toothbrush
Fantastic experience: Best dental experience so far. Highly recommend it.
Fantastic experience: I had not had dental treatment for many years but was faced with needing one urgently. I called and spoke with such a kind and understanding nurse called Chelsea, who listened to everything I told her about my fear of going to a dentist but I had a dental problem that needed urgent attention. She was so reassuring and booked my appointment for the next morning. When I arrived I was greeted by the dentist Karl Johnston and he assured me all would be well. I could not believe how painless my treatment was. He briefed me on every step of my procedure. I came out of the appointment knowing I would go back for any further needed dental work in the future. So for anyone who was as frightened as I was I would recommend Symond Street Dental Centre, they are amazing.
Fantastic experience: I think I have posted a review here before, but these guys deserve another 5 stars - have been going for about 3 years and they are absolute LEGENDS. Best hygiene and dental services I have ever experienced. Thanks team! ❤️
Fantastic experience: Really excellent care and attention from Karl Johnston, for a seriously painful tooth, thank you very much. And also for fitting me in at very short notice. Highly recommended
Fantastic experience: I've been seeing Dr Karl for over a year, and he's been superb. The receptionist is always really lovely, and Dr Karl is easy going, professional but compassionate, and knows what he is doing! Thank you so much Karl, I will be back and completely would recommend!
Fantastic experience: Great dentist, well priced and efficient. Andrew did a great job and had a good playlist too.
Fantastic experience: Sorry but, if its possible to compare.. Karl Johnston is a Kung Fu master! maybe not in martial art but in Dentistry for sure! Never been disappointed by his skills and knowledge, always professional and friendly. One word - Recommend!
Fantastic experience: The Best Dentist in CBD area. I was over charged by another Dentist and decided to check Symonds Street Dental Center. The services of the team at the Symonds Street Dental Center was amazing. The dentist Karl Johnston was very knowledgeable and did a great job. Thank you and I will recommend his service to anyone looking for dentist in CBD.
Fantastic experience: Have been going to Symonds Street Dental for years, after being referred by a family member. Karl has a thorough and careful approach to treatment, and the clinic has a friendly and non-judgemental atmosphere. Thanks Karl and team!
Fantastic experience: My experience at Symonds Street Dental Centre has been exceptional. My dentist, Karl Johnston’s knowledge and skill guaranteed full satisfaction in every aspect of the treatment I received. The clinic itself is a model of efficiency and organisation. It’s tidy, creating a welcoming and comfortable environment. Furthermore, the accessibility of the clinic is commendable, with a dedicated car park for patients, which is a thoughtful and convenient feature. Based on my experiences, I highly recommend them for anyone seeking top-quality dental care. Their professionalism, coupled with a warm and well-organised environment, makes every visit a positive experience.
Fantastic experience: After a few bad experiences elsewhere I finally found this place and I’m so pleased I did. Karl did an amazing job, made me feel at ease and was really thorough. The hygienist was also amazing, gentle and very thorough clean. Even the girls on the reception are great and make booking easy. So pleased I have a local dentist now. Thanks team :)
Fantastic experience: My wire retainer fall off so found this place online, managed to get an appointment on the same day and got it fixed. Reception was helpful and Andrew was very professional!
Fantastic experience: I was travelling from Canada and needed a quick treatment. The whole experience from beginning to end was amazing! Thanks Symonds Street Dental for your prompt and professional service!
Fantastic experience: I have been a patient of Karls for 6 years. I have always recieved highly professional dentistry with all proceedures well explained and at reasonable cost. I have also seen Vicki for 6 years who does a wonderful job as a dental hygienist. i highly recommend Karl and Vicki to care for you and your family’s teeth
Fantastic experience: As Tina Turner sings - Simply the best, better than all the rest. Me, my wife and daughter have come here for over 20 years - couldn't imagine going anywhere else.
Fantastic experience: Highly professional and friendly practice with top quality equipment. Moved here this year from a chain practice and wish I had years ago.
Negative experience: I've been a patient at Symonds Street Dental Centre for some time now and have generally had good experiences. However, after a recent hygienist visit, I noticed the wire on my lower jaw had come loose. When I returned for an examination, I was quoted $300 to reattach it. Considering the issue arose shortly after my appointment, I was disappointed with the unexpected charge and lack of immediate resolution. I reached out via email to discuss the matter but haven't received a response yet. I hope the clinic addresses concerns like these more proactively in the future. Update: I initially posted a review expressing my concerns about my experience at Symonds Street Dental Centre. Unfortunately, I am further disappointed with their subsequent response to my issues. Instead of providing a satisfactory and constructive solution, I felt that the situation was misconstrued. Due to the lack of resolution and my ongoing concerns, I have escalated the matter to the Dental Council, New Zealand Dental Association (NZDA) and Health and Disability Commissioner (HDC) for further investigation. It is essential for patients to have trust and confidence in their dental providers, and my experience has unfortunately shaken that trust.
This is a false review for the purpose of extorting free treatment using bullying tactics and does not reflect your experience with the practice, contradicting what you’ve written in emails. You’ve only been to the practice twice, first to visit the hygienist in July and two months later for an examination. You wrote in your email “I greatly value the dental care provided at Symonds Street Dental Centre”. You were quoted, not charged, to reattach a wire placed at another practice that had failed, that was in no way affected by your hygienist visit and was intact upon completion of your hygienist visit. You waited a further month to email your concern and we responded within the close of business on the same day. Your wrote in your last email to us which I notice was prior to writing this review “Thank you for your prompt acknowledgment of my earlier email. I understand that weekends are off for the clinic and appreciate your attention to the matter this morning.”
Fantastic experience: Always an excellent experience. Very professional. Karl explains in detail everything he does while he does it. I'm not an anxious dental patient, but I'm certain that his technique would be beneficial for someone that's nervous about dental procedures.
Fantastic experience: Kind and communicative dentist. Great facilities and technology.
Fantastic experience: Great service, For 2 years I could not eat on the left side of my mouth without feeling pain and then finally last night half my tooth fell out and Karl Johnston did an amazing job and completely refilled the hole and now you can't even tell there was only half a tooth. The procedure was pain free and he explained everything he was doing, I recommend this Dentist. Thank you Karl and team.
Fantastic experience: It so happened that I’ve been visiting several different dentists in the last couple of days, so I had a chance to compare… Despite this place being as close to perfect in my experience, I have almost given it only four stars for the following reasons: - The receptionist lady may want to smile more. Don’t get me wrong: she does her job well, but with such a martyr-kind look on her face! Makes me to be sorry for adding my requests on top of her troubles - Not all oral hygienists there are created equal: my advice is to be careful when making an appointment. - They are not open after hours or on weekends even for an extra fee. However, the small team was prepared to stay past their usual closing time for me once the severity of my condition became apparent. Apart from the above – it is my favorite dental practice! Doctors are highly trained and openly admit to their respective weak areas not trying to be “can do it all” kind of arrogant “specialists”. Team of nurses is an exceptionally helpful and friendly bunch. It’s really sad that historically they don’t get much credit for the work they do: I’d like to change that – Thank you all very, very much! The online appointment booking system this practice uses is a golden! When I realized I’m going to need an urgent appointment with the dentist to be booked at 3.30 am on Sunday, there was no need to call anyone – I just did it myself online and saw my dentist 5 hours later! The system sends you confirmation of the booking made and follows up with the reminders. Fantastic system, I wish other practices were adopting it too and more widely. The well though-after system of follow-up emails and TXTs is a very nice addition to the service you receive in-house. Makes you feel valued and remembered. From the money point of view, it is not cheap, but in my experience the quality of products they use and the professionalism with which they are applied worth, literally in this case, “every single penny”! I was amazed and bewildered by the amount, quality of the equipment that was needed for my appointment along with the skill level of staff in using it! I must have gone too long without seeing a dentist, but it looks to me like a space age dentistry compared to what I remember from my last visit to the dentist! Once again, I’d like to highlight the professionalism not only of dentists, but nurses and dental hygienists alike. The whole practice works as a team, with excellent and fast communication between members, immediate transfer of orders, and prescriptions, and requests. Questions answered patiently, clearly and thoroughly ensuring understanding is achieved before moving on to the next point. So unlike other practices when you always feel rushed. All-and-all this is by far my favorite place (so far) to go in case of dental problems. Can’t possibly rate this place any higher! A+++
Fantastic experience: You’d be hard pressed to find someone who enjoys going to the dentist. But I can’t recommend Symonds St Dental enough. From the friendly welcome and fantastic work of the hygienists, to the amazing dental work by Dr Andy Grayson it’s a throughly painless experience. I’ve been to a few dentists around the world and this by far the best practice and Andy is the best dentist I have ever had work from.
Fantastic experience: After many years not enjoying smiling, I'm proud to smile again! The team make you feel very comfortable as soon as you walk in the door, and the workmanship is the best you can find anywhere. From being scared of going to the dentist to a person who is very relaxed and looking forward to going back. Thank you very much!
Fantastic experience: The best dental experience of my life
Fantastic experience: Highly recommend this place. I initially came here for a second opinion after I had been to another dentist who quoted me some really high prices for work that in the end wouldn't have been necessary. Dr. Andrew Grayson is an amazing and experienced dentist who looked at what I needed to have done and offered honest advice along with an effective and affordable solution.
Fantastic experience: I have always had a great experience coming to see Andy Greyson. Always professional and personal care. Would recommend highly!
Fantastic experience: I am so impressed by the care and professional knowledge and expertise of the dentist Andy and his nurses. I went in expecting to pay for two crowns. Andy examined thoroughly and advised me of the lack of necessity, and treated me expertly at a tenth of the cost. He has fixed broken teeth, an abscess and a faulty implant. I couldn't recommend him and his compassionate staff more highly.
Fantastic experience: Dr Grayson and his team provide the best dental care I have ever experienced. As a previous Dental assistant myself, I cannot speak highly enough of the treatment and care they provide. The receptionists are accomodating, friendly, and quick to respnd to any queries. Dr Grayson and the Hygenist Kirsty both put any worries at ease, are gentle, and provide an educational/informative experience. Very happy to have found this office.
Fantastic experience: I’m 24 years old and iv always been afraid of the dentist. It wasn’t so bad when I was younger as I would have my parents take me in. As an adult iv been reluctant to go see a dentist just out of fear, but when I contacted symond street dental and told them how I was feeling, they showed patience and kindness and really made me feel a lot better about the whole thing. Since going in the first time a couple weeks ago (shaking with nerves) iv been in a few more times and I have fully gotten over my fear of the dentist! Big shout out to Andy and the team! They were all very gentle and patient with me
Fantastic experience: I recently moved to Auckland and was very nervous about finding a new dentist. However, Dr Karl was just amazing when I visited for treatment last week. He was very kind and put me at ease straight away. He talked me through the procedure as he was doing it so i could understand what was happening in my mouth. I needed a local anesthetic and it was truly pain free. He ensured I was comfortable the whole time. Music playing while I was in the chair was also a lovely touch to help me relax. I would absolutely recommend Dr Karl. Very professional.
Fantastic experience: I've had treatments with Dr Karl several times and he was very professional, everytime great results. I highly recommend.
Fantastic experience: This is the best dental clinic that I have ever been to. Dr. Karl is very professional and caring. Thank you Dr. Karl ! Highly recommend Dr. Karl to everyone. (Helen)
Fantastic experience: Great dental centre! Very professional and high quality care. Have had exceptional experiences here
Fantastic experience: I have high respect for this professional team: efficiency, precision in diagnosis and treatment, range of services and a welcoming environment. I had a good impression of this clinic 20 years ago and upon revisit last year, I experienced the same high standard and referred a colleague of mine straight away. A heartfelt thank-you to dentist Karl, assistant Meg and Hygienist Kathryn.
Fantastic experience: Very good clinic, everything is organazed for you: clickable link for follow up appointments (so you could book quicker) is sent to you via text message, lovely music is played during your treatment, beautiful rooms :) I had fillings done by Dr. Karl, and he was the most pleasant dentist I've ever had: he was explaining and giving me updates on how we were going, before starting doing something different he would always tell me what's coming next. I did not feel any pain at all. Highly recommend.
Fantastic experience: I had a hygienist visit in Symonds Street Dental Centre and the whole experience was great. Vicky was very gentle and careful when she was cleaning my teeth. It was an enjoyable dental visit. Highly recommended.
Fantastic experience: Top notch service by Karl and his team, very highly recommended! Thank you
Fantastic experience: Dr Andrew was professional and he gave me helpful suggestions after checked my teeth. I also had two pleasant experience with Kathryn for my dental cleaning under a reasonable price. She was very nice and took good care of my teeth.
Fantastic experience: Thanks Karl! Awesome dental experience
Fantastic experience: Great practice. Karl is fantastic. Would recommend!
Fantastic experience: Great team of dentists and hygienist. Got in for both within 1 day, same day. Highly recommend.
Fantastic experience: Thorough and informative
Fantastic experience: Really one of the most satisfying moments after the dentist procedures to smile again! I didn't think that my teeth can look that good or so polished ever. Thank you very much Andy for all of your professional work and definitely would recommend to others the dentist!
Fantastic experience: Friendly staff and honest advice. Easily the best dentist I've been to.
Fantastic experience: Straight, honest advice and guidance and impeccable delivery of treatment. I won't go to anyone else now.
Fantastic experience: Meg, Karl and Tina were all delightful to encounter. A very friendly and fully functioning team, that clearly enjoyed and respected working alongside one another. Meg had a friendly and welcoming manner, that showed genuine interest in you as a patient and individual, with Karl meticulously surveying the factual state of your teeth, translating dentistry language and offering all treatment options available, stating the benefits and draw backs of each. There was no “telling off”, freedom of choice and even room for positive feedback about your current tooth care. They have five stars for a reason and I would highly endorse their service from start to finish.
Fantastic experience: I was at the end of my New Zealand trip. After New Zealand we had planned to travel for four weeks in the Philippines. I had an infection on my tooth where I had had a root canal treatment. Karl Johnston the dentist saved my holidays with a quick and good treatment. He is a very competent dentist and I recommend him to everyone.
Fantastic experience: Had 4 implants fitted by Karl , he done a great job, very professional and caring. Would definitely use again and recommend him to anyone looking to have implants fitted. Thanks again Karl. All the best. John.
Fantastic experience: Been here for a couple of times and I have to say their can get their job done really well, especially Dr. Karl:)
Fantastic experience: Having just arrived in Auckland for a 4-week holiday in the beautiful New Zealand I needed an emergency treatment. The dentist Andrew really took the time to go through the options and its implications. A sound and joint decision making process! And practice manager Cathie is just the best. Most involved practice manager I’ve ever met.
Fantastic experience: Fantastic staff, lovely practice, would recommend this practice to anyone.
Fantastic experience: For my emergency I had an appointment very quickly and the treatment was very efficient. And the team is very nice!
Fantastic experience: Hooray after half a century and a global hunt the search is finally over for a dentist I feel comfortable with. I had a cracked tooth which required extraction. Andy was professional and highly competent while at the same time being informative, friendly and approachable without being patronising. Highly recommended. UPDATE: I'm sure the majority of us have, at one time or another, booked in with a dental hygienist and received a cursory pick and a prod with a tepid turn of the polisher to terminate a generally unfulfilling visit - not so with Vicky at Symonds St Dental who gets a huge shoutout! The consummate professional - every step explained in detail and meticulous care and attention paid to my precious pearls. Every single tooth received some well earned expert attention and they now feel and look fantastic. A big shoutout also goes to Cathie the practice manager - thanks for the smooth operation and the ever warm welcome.
Fantastic experience: Thank you doctor Andrew for everything. I came with urgent issue of the massive toothache and infection, I feel a lot better after the treatment and the medicine. He explains really well even I couldn’t understand but I feel less nervous about the treatment. I can feel my infection is getting better and better. 10/10 for dr. Andrew also for the pain free and fast treatment. Recommend to everyone who is hesitating to treat their toothaches.
Fantastic experience: My partner and I are both pretty nervous when it comes to visiting the dentist; Andy totally put us at ease and took the time to explain every step. The treatment we received was excellent and we felt in safe hands. We will be returning for all our dental care. Thanks Symonds Street dental!
Fantastic experience: Excellent service given by hygienist Kathryn Daizeil who was very gentle and helpful.Thank you.Recommend to everyone.Also,the receptionist, i was talking to whom on the phone, very professional and kind.
Fantastic experience: Wonderful service! I checked Google reviews before choosing this Dental Centre and I wasn't disappointed at all. Dr. Andrew is an excellent professional and both receptionist and assistant were great as well. I will definitely go back to use their services again. Thanks for everything.
Fantastic experience: Excellent treatment and attention to detail from Andrew Grayson. Thoroughly professional at all times. Highly recommended.
Fantastic experience: Dr.Karl is very professional,he gave me good and effective treatment. The best dental centre in the city!
Fantastic experience: Dr. Karl Johnston and his team are absolutely amazing! I am extremely scared of going to the dentist, but the whole team made me feel comfortable and at ease - right from the receptionist, the nurse, and the doctor. I had to remove 2 teeth and I was literally shaking in the chair. The nurse, Kathryn, held my hand and comforted me. There was music playing in the room, so I could listen to something else other than the dental equipment. Dr Karl explained the whole procedure, so I knew what to expect and there were no surprises. I didn't experience any pain during the procedure and after. I kept expecting my cheek to swell up and for throbbing pain to kick in, but NOTHING of that sort happened. I will absolutely recommend Dr Karl and his team to anyone looking for a dentist. In fact I can't thank him enough for the amazing job he did. Thank you Dr Karl and your amazing team. You have renewed my faith in dentists! *cheesy but true* :D
Fantastic experience: If you’re looking for a good dentist. Then look no further, I would highly recommend Dr Karl Johnston at Symonds Street Dental Centre. I had recently visited Dr Karl to consult about the issues I had with my old front crowns, Dr Karl took his time to thoroughly explain everything and was able to fixed my problem in a timely frame. Cathie at the reception was also excellent she managed to appoint me into their very busy schedule just before Easter. I was very happy with the end results. I cant thank Dr Karl enough for giving me new confident Smile . Everything was excellent Thankyou
Fantastic experience: I've always been very nervous about visiting the dentist, so when Andy at Symonds Street Dental Centre came highly recommended by a good friend I decided to give him a try. That was 13 years ago and I'm still a regular. The customer service is excellent, treatment options are explained clearly so you know the cost/plan in advance, and most importantly, no nerves. I've recommended the Centre to friends and family over the years - 5 stars from me.
Fantastic experience: I have been a patient of Symonds Street Dental Centre for about ten years now. In this time I have received an outstanding level of care from Dentist Andy Grayson. Due to a sporting injury, I needed implant replacements for two teeth. These were very tricky implants to get right (shape, colour etc.) However, Andy was determined to deliver the absolute best result for me and I now have a better smile than ever before. Additionally, Cathie (Chief Organiser) went above and beyond to ensure the whole procedure would fit into my very difficult time-frame. I cannot say enough for them and will never go anywhere else. Brilliant!
Fantastic experience: Lovely people
Fantastic experience: Dr Karl Johnston is professional and considerate, using amazing technology that allows him to show clearly what is happening and needs to happen. Best dentist I've had in 40 years!
Fantastic experience: Highly recommended! Karl my dentist took the time to explain everything i needed to know before my treatments (and as expected it turned out great)and that’s an A++++ for me. Great staff, great service!
Fantastic experience: The dentist was all right. But the reception lady was awful. I was try to ask some questions about my previous treatment which has been done few weeks ago. But the lady could not answer it, and won't let me talk to the dentist unless I pay for another visit. Seriously, I could not ask any more questions which related to the service I already paid for, unless I pay again? Wow, very good at doing a business. ---------The dentist called back, had a nice talk, only took few mins to answer my questions, over all they are still good oral care practitioner.
Fantastic experience: Very friendly and knowledgeable dentists. Feeling comfortable at a dentist is a new thing for me! Highly recommend. Been great for my child too who had a accident and lost a tooth.
Fantastic experience: Fantastic, friendly and highly capable dentists and hygienists. I would highly recommend the Symonds St Dental Practice.
Fantastic experience: I have been going to see Andy Grayson and his team since stumbling in one Tuesday morning with a massive tooth ache over 2 years ago. I was looked after that time and every time since and have found them to be trustworthy, skilled, friendly and painless to deal with. And what's more the price has been reasonable as well! Going to the dentist now does not hold the fear it used to. I've even had a few sessions with the hygenist and my teeth have never looked better. Keep up the good work guys - I'm a regular now! Cheers, ND
Fantastic experience: Karl took the time to explain aspects of my care and treatment which was very much appreciated. I was welcomed at the front desk and I found all staff to be very helpful.
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