White Smile Takapuna | Lumino The Dentists
Information about White Smile Takapuna | Lumino The Dentists
0622, Auckland
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: (closed)
- saturday: (closed)
White Smile Dental Takapuna aims to bridge the gap between dentistry, artistry and hospitality, so you can experience that six-star service you deserve. We aim to indulge you in luxury and warmth so that you feel at ease for your dental treatment.
Our Takapuna dental practice is dedicated to providing the most up to date general, orthodontic, and family dentistry. We've grown to provide a world-class facility for the treatment of tooth loss, dental cosmetics, and advanced restorative dentistry.
We have a large, highly educated and experienced clinical team that has been handpicked to provide you with the quality dental care that you deserve.
Our comment from Best Dentists Club about White Smile Takapuna | Lumino The Dentists:
White Smile Takapuna, part of Lumino The Dentists, provides an exceptional dental experience, making each visit as comfortable as possible for their patients. The team, led by the highly professional and friendly Dr. Hugh and Dr. Fabricio, is praised for their thorough communication and ability to ease patient anxiety. Clients appreciate the welcoming atmosphere generated by Julie at reception, who makes everyone feel right at home.
Patients have shared their satisfaction regarding various procedures, from routine cleanings to more complex treatments like veneers and root canals, with many expressing happiness about their results. The practice is celebrated not only for its high standards of care, which includes clear treatment explanations and gentle techniques but also for its state-of-the-art facilities. This combination of professionalism and personal care has made a number of patients return for ongoing treatment.
Highlighted strengths include:
- Friendly and Welcoming Staff: Many reviews commend the warm reception and kind demeanor of the team.
- Professional Dentistry: Both dentists and hygienists exhibit professionalism, ensuring patients feel informed and comfortable throughout their visits.
- Relaxed Atmosphere: The environment is described as calming, especially appreciated by those with dental anxiety.
- Effective Communication: Staff members are noted for providing thorough explanations about procedures and treatment options.
Overall, White Smile Takapuna has received glowing recommendations from its patients, making it a top choice for dental care in New Zealand.
Services and Treatments
White Smile Takapuna | Lumino The Dentists: Reviews
Fantastic experience: I had my first appointment today with Harnish and it was a good experience. He was a lovely guy to chat with, would highly recommend !
Thank you for the great review, Grayson!
Fantastic experience: super awesome service from harnish today :) always a good time with brett too. lovely team all in all, thanks guys!
Thanks for the lovely feedback Katie!
Fantastic experience: Had my appointment with Harnish Arora he was super professional and got my teeth back to normal. Very bubbly and made the whole experience so good I’ve rebooked
Thank you for the kind review, Jacqueline!
Fantastic experience: I was on holiday in Moruya when I had a dental emergency. The team at Smileey White took great care of my smile. Thank you team. If I ever return I’ll be sure to pop in.
Thank you for the great review, Kevin!
Fantastic experience: Went in for a hygienist appointment and got served by Harnish who was absolutely lovely and super informative. Can’t recommend enough.
Thank you for the amazing review!
Fantastic experience: Love it here!
Thanks Grace!
Fantastic experience: Over the past few months, I’ve been a frequent visitor to White Smile Takapuna for veneers, and I couldn't be happier with the experience. Hugh is the ultimate professional. I never felt pressured, everything was thoroughly explained, and he consistently went above and beyond what’s typically expected. I’ll admit, I can be a difficult patient, but he made me feel completely comfortable returning with questions or making adjustments, sometimes in his own time without an appointment. Hugh was genuinely invested in the final result and how I felt about it - there was never any rush to just get the job done. The end result is incredible - so natural that no one has even noticed I have veneers. People just comment on how great my teeth look. Hugh and Layla work wonderfully as a team, making even the four-hour sessions a surprisingly enjoyable experience. Weirdly, I’ve found myself missing my frequent visits now that the process is complete! After recently moving to Auckland, I was nervous about finding a new dentist, especially for such an important procedure. From the moment I walked in, Julie at reception made me feel so welcome - she’s amazing. And Ashley is by far the best hygienist I’ve ever had. I’m so glad I chose this team, they made the entire experience far more comfortable and reassuring.
Thanks for your very kind words Benjamin, this has made our day! We're so glad that your happy with your new smile - it looks amazing!
Fantastic experience: Very good service!
Thanks!
Fantastic experience: Seeing both Ashley (hygienist) and Hugh (dentist) is the easiest it's ever been to visit a dental clinic. Having had a fear of dentists and dental clinics since the "murder house" days of school, they have both explained everything as they go and made the visit as enjoyable as a visit to the dentist can be.
So glad we could help Toni, thank you for the lovely feedback!
Fantastic experience: Best experience with the most kind and super professional staff. Hugh, Ashley and the team are brilliant, especially for nervous and anxious patients!
Thanks so much for the kind feedback!
Fantastic experience: I hate going to the dentist! I don't know many who find it a rather enjoyable experience. But in my opinion this has to be the best dentist in the country. All the staff are so friendly from Brett who host this haven for people who share in my tomophobia. To the dental technicians right up until the reception desk team. Where a friendly Julie frequents and often greets you with an enthusiastic "hello" followed by a reassuring smile. Prices are reasonable fair & competitive if not at a slightly higher premium than competitors. But mind you I've had my experiences with the so called "competition" and don't mind parting with a few extra bucks to continue to receive the remarkable service this practice commits itself on providing. So come on in see for yourself. Come see the distinguished accolades & Awards for most experienced procedures performed. Awards Brett received at a national Level. Feeling nervous? Brett puts on some soothing music for you to vibe to & sometimes even let's you watch the chase. Or is it Needles? They will endeavor to make you as comfortable as possible adjust the chair, put on some numbing gel, distract you with some small talk then before you know it like me you'll be asking is it actually done!? I live on the other side of town but for aslong as this practice is running it will forever be my go to. Congratulations team on an amazing practice keep up the good work. ⭐⭐⭐⭐⭐
This might be the best review we've ever had Ben! It had us grinning the whole time. Thank you for taking the time to share this, we really appreciate it. Take care & see you next time!
Fantastic experience: Kind, efficient, caring from our first phone call to Julie through to fantastic dentist (Hugh) and amazing hygenist (Ashley) . Highly recommend this team.
Thanks for your lovely feedback!
Fantastic experience: Great experience. Speedy, top communication and good location. Cheers to Hugh and Julie.
Thanks Campbell. We appreciate your feedback!
Fantastic experience: Visiting the dentist has never been so pleasant! Dr Hugh and the White Smile Dental team are superb :)
Thanks Emma, we appreciate it!
Fantastic experience: Julie is the loveliest reception lady I've ever met. Made me feel immediately welcomed, accommodated, and taken cared of. She answered all my questions with patience and care. Her service has personal touch which I seldom experience in my one year stay so far in NZ. Kudos to her. Will definitely come back.
Thanks Diane, we appreciate the kind feedback.
Fantastic experience: Had a great experience today with Dr Hugh and the team at White Smile Takapuna. It's been quite some time since I've been to the dentist and the whole process went smoothly. Dr Hugh explained everything really well, and answered the many questions I had. Would happily recommend White Smile to anyone looking for a enw dentist!
So glad to hear, Pranil! Thanks for the great feedback.
Fantastic experience: I had awsome experience, Dr. Huge and his assistant are very professional, friendly and patience. Huge managed to get me appointment just before Christmas holidays i felt no pain at all. He will be my dentist forever. Also the reception lady jolie she is so professional so understandable so informative.
Thanks for the lovely feedback, Mariana. We're so glad we could help. Have a great Christmas!
Fantastic experience: The team are so lovely, very painless and super quick!
Thanks Caroline!
Fantastic experience: Great, friendly staff. Thank you
Thanks Charles, we appreciate it!
Fantastic experience: I did Root Canal Treatment and filled my front tooth by doctor Hugh. Hugh and his assistant are very friendly, patience and gentle. I have had a wonderful experience. My tooth is great now, if you are looking for a good dentist, try Hugh, he didn’t disappoint me. 10/10 recommended
Thanks for the lovely feedback, Voltaire.
Fantastic experience: Really friendly and communicated the process clearly to me. Very happy with the experience and will be coming back regularly :)
Thanks for the great feedback AJ!
Fantastic experience: Amazing service, quick and easy. Happy to have gotten my check up done there
Thank you Kristiyan, we appreciate it!
Fantastic experience: Beautiful service. Couldn't recommend lumino takapuna more. Hugh is great and super gentle.
Thanks for the great feedback!
Fantastic experience: Great experience and Hugh was so nice!
Thanks Shannelle, really appreciate it!
Fantastic experience: Annual Lumino plan is great to ensure the teeth of our family are being really well looked after!
Thanks for the lovely feedback, Lloyd.
Fantastic experience: I've only had great experiences with the team here - Ashley, Hugh, Eva and Julie :) They're always very professional and friendly. Ashley and Hugh put my nervous mind at ease while in the chair, which is much appreciated! There was clear communication with my options and treatment plan/schedule/cost.
So glad to hear it, Kylie. Thanks for the lovely feedback!
Negative experience: Excellent dentists! But awful receptionist behavior giving unwanted opinion or lectures to costumers. (Ofcourse I wont be able to reply any back comments of this review, I wasnt rude on my call just very desapointed of the bad treatment to my wife and this situation is unique. That's a lie! But anyway there is better ways to talk to people no need to treat people as stupid, of couse appointment can be cancel and reschedule, not rocket science here) Enough reason to lookup another place. Wont be back! 7k to 10k in treatment goes to another dentist now
Hi William, thanks for the feedback. We’ve looked into this as you weren’t coming up as a patient of ours, we believe this is regarding your wife’s appointment. Her appointment was at 8:45am (our first patient of the day). We phoned her as she was running late to see how far away she was and let her know that if she is more than 10 mins late, we would have to reschedule for another day as our hygienist was fully booked. This is a general rule for us, if patients are late it has a trickle effect and means other won’t be seen on time. We were polite regarding this as it also wasn’t the first time this had happened. We were disappointed to receive a rude phone call five minutes later to say you weren’t going to turn up.
Negative experience: Very bad customer service I try to make an appointment the ladies talk to me so rude and I could say racist for my accent :(
Hi Monica, sorry to hear of your experience. We pride ourselves on providing excellent customer service, so we're sad to hear that this wasn't the case. Can you please send us more info to [email protected]. Thanks.
Negative experience: Treats workers poorly! Shame on this company!
Hi there, can you please send us more details to [email protected]. Thanks.
Negative experience: We booked our daughter here just for a check up and a clean. The dentist we unfortunately got assigned, convinced us she needed an expensive myobrace mouthguard, took an upfront deposit for the treatment and then soon after left the clinic. Lumino just shrugged their shoulders and said they couldn't continue the treatment, pocketed our deposit and have since chosen to just ignore us. I am now out of pocket thousands of dollars, and the treatment has been left unfinished. Do not take your kids near this clinic, you will probably regret it. Edit in response to the owner reply below: I haven't heard back from you all in weeks. Every single person who has contacted me has denied responsibility and passed the buck on to someone else. There has been no resolution and progress has ground to a halt, so that is patently false.
Hi Dylan. We're sorry that you haven't got the help you wanted. Your daughter's wellbeing is our number one concern. As you are aware we got in contact with you and are trying to find some solutions that work for you. We appreciate your feedback and strive to learn and improve
Negative experience: My poor niece had the worst experience today at this practice, I would not recommend this practice to anyone they are a complete rip off and she wasn't given enough numbing before hand, she cried and screamed through the whole procedure. That is disgusting and should of offered more numbing
Hi Sarah, Sorry to hear about your nieces bad experience at our clinic. Unfortunately due to the nature of her appointment it is not always a pleasant experience. We have since checked in with her and the procedure got her out of the terrible pain she was having.
Fantastic experience: The team here at White Smile Lumino were so amazing!! Very friendly and helped calm my nerves before and during my appointment. I would 100% recommend White Smile Lumino to all family and friends. Also super happy with the outcome of my care. Overall they are the best Dentists I have come across.
Hi Danielle, thanks for your lovely feedback. We're really glad we could help calm your nerves. Thanks again.
Fantastic experience: I've recently had 2 appointments done to get both sides of my wisdom teeth out and having Fabricio do the extractions has made it a legitimately enjoyable experience. I can't recommend the whole team at White Smile enough and would go there 10/10 times
Glad to hear it went well, Dion. Thanks for the great feedback!
Positive experience: Friendly, thorough and careful service. A tad bit on the expensive side, a teeth cleaning was $197, where other competitors go for $150.
Thanks for your kind review, Joey. We appreciate the feedback.
Fantastic experience: Sensible planning explanation and genuine guy.
Thanks Monique!
Fantastic experience: I I will start from the start; The Practice’s reception is minded by an adorable, smiley and witty young woman. Then the Dentist’s assistant came to greet me and as she introduced herself also very sweetly, the man himself - Dr Fabricio, came over to say hello. Once in the room, I was eased onto the chair. From there over it was a first in my 45 ++ (years old) - I didn’t shake or had my hands sweaty; I am normally quite uneasy at Dentists, but Dr Fabricio had this captivating demeanour with which from when I set down to getting up he explained the whole process and checked with me often if I was ok or needed a brake for questions, or a breather. Everything went so well that when we finished, I thought we were about to start : D - I felt safe, in beyond competent hands. I am sold
Thanks for your kind review Marisa, we're glad to have you as a patient!
Fantastic experience: The kindness and knowledge of Dr. Fabricio Pacheco is really impressive and makes you feel comfortable and relaxed . He's seen my 15 year old son, and not only treated the ongoing problem, but explained everything that was going on and how to avoid future problems. My son just loved the whole experience. I highly recommend Dr. Fabricio. Thank you doc!
Hi Alex, thanks for your kind review. We're so glad to hear your son had a good experience.
Fantastic experience: Dr Fabricio and Shatakshi provided such a great experience and were so lovely!! They did an amazing job and made sure I was comfortable every step of the way. Can't thank them enough, highly recommend :)
Thanks Mylinh.
Fantastic experience: Happy to give Fabricio Pacheco at Lumino an absolute 5 star rating - would give him 6 if I could! He has done a tooth capping and a molar extraction in the last couple of weeks. Very reasonably priced. Without doubt he is the best dentist I have every had (and I have had a few over the last 30 years). A really nice guy as well.
Thanks David. So glad to hear of your wonderful experience with Fabricio.
Fantastic experience: Dr Fabricio is an excellent dentist. He is very kind, caring and friendly. I recommend him 100%
Thanks Dion, we agree. Appreciate your kind words!
Fantastic experience: Great service and very professional.
Thanks Anish!
Fantastic experience: I have a huge fear of dentists usually visiting only when I have pain/a problem. This is where I started the visit. Lydia resolved by tooth issue but more so, was the first dentist (in over 20 years) who made me comfortable and safe enough to return for a number of weeks, fixing all issues and cleaning my teeth. She was empathetic, patient, gentle and understanding as I worked through my fear with each visit. I cannot speak highly enough of Lydia and her assistant Anna. I will keep coming back!!!!!
So glad to hear, Helen! Thanks for your kind review.
Fantastic experience: amazing service from the receptionist, she can book you in very quickly and tell you all prices! I have done my cleaning with the hygienist and she was so friendly and attentive, she really did an amazing job. Sharona also did x-rays and could explain very easily my problems so I could understand even if English is not my first language Thank you so much girls!
So glad to hear this, Elisabetta! Thanks so much for your kind review.
Fantastic experience: Went in for a check up, had Dr. Lydia. She was honestly amazing, very professional, made me feel comfortable and was extremely gentle and thoughtful. Needed two fillings and she was very efficient and her assistant Anna went the extra mile. If you are looking for an incredible dentist that will give you a great experience, book in with Lydia and her amazing assistant Anna. 10/10 would recommend
Hi Lexi, thanks for your kind review. We're glad to hear :)
Fantastic experience: Highly recommend Lydia. She done a check up and filing for me a few weeks later. By far the best dentist I have been too. Professional, thorough, nice and friendly. If your looking for a new dentist she is your lady!!
Thanks Jess!
Fantastic experience: Dr. Lydia McGowan her professionalism and friendliness was outstanding with her colleague Anna Sowry also they were honest and straight forward. Very welcoming, nice and informative. She provided excellent service and I will be coming for all my future dental needs. A+++
Thanks Hussein!
Fantastic experience: I’m normally scared of going to the dentist but the team at White Smile Dental did their best to put me at ease and it worked. This was my second visit to White Smile Dental & I will definitely go back.
Thanks Chantal!
Fantastic experience: After putting off going to the dentist for around 6 years I chose to come to White Smile Dental & I'm so happy I did! The amazing Lydia and her assistant Anna make me feel so comfortable with every visit and explain everything they're doing throughout each appointment. I would definitely recommend seeing Lydia, my experience wouldn't have been the same if it was with anybody else.
Thanks Brylee.
Fantastic experience: I can highly recommend Dr Lydia McGowan. I have just had 3 appointments with her. She takes time to explain every procedure, very caring and made sure I was comfortable throughout my treatment. Wonderful dentist
Thanks Wilma!
Fantastic experience: I entered having scew teeth and left with dead strait perfect teeth thanks to Dr Sharona and Nicole they took me in and took care of me as well as filled me in on all the details, orthodontists who care are at white smile dental!
Thanks for your kind review, Cameron.
Fantastic experience: Highly recommend Dr Lydia McGowan. Lydia was so gentle and professional. She explained everything and gave lots of options. The best dentist I have ever visited. My whole family now goes to her. A++
Thanks Terence!
Fantastic experience: The most pleasant dental experience ever! I had a consult with Dr Lydia McGowan and she was the friendliest, professional and most gental yet thorough dentist I've met. I really appreciated her honest recommendations and her painless procedure. I have already recommended to all my friends and family as good genuine dentists are hard to find The whole team I met provided such great prompt service, thank you for your help too Anna! You are all so lovely and I will definitely be coming back soon!
Thanks Christina, glad to hear!
Fantastic experience: Would highly recommend this practice! Lydia is my dentist, she is very thorough with good attention to detail and explains everything very well. Nice relaxed environment, lovely clean practice with a very friendly team.
Thanks Lyall.
Negative experience: Make up stupid rules for groupon vouchers on top of the rules the voucher already has printed on it..
Hi John, sorry for the delayed response. We're really sorry for this and for any inconvenience it may have caused.
Negative experience: I brought a treatme voucher a while ago to get a Consultation/Checkup. I scheduled an appointment, I arrived on time, but a late arriver turned up just before me and apologized for his lateness to the receptionist. Therefore he got served first, leaving me with about 15mins for my checkup. My consultation/checkup was rushed and I didn't even get my teeth cleaned. The whole situation was rushed because they wanted to keep to their tight schedule so I didn't get my money's worth. They also kept on sending me pesky emails about deals and promotions and I thought I have already supposedly ''unsubscribed'' to them. I eventually reached out to them about my concern. They ceased the peksy emails and offered an opportunity for a redo of a consultation/checkup. I politely declined because I have a lack of confidence in them. You only get one shot at making a good first impression and they missed it by a long shot.
Hi Thomas, we appreciate you taking the time to leave us feedback and are really sorry that you didn't receive the best experience from us. We have taken this on board to improve in future. Thanks
Fantastic experience: Awesome service. Great job. Thank you.
Thanks!
Fantastic experience: The front of one of my front teeth cracked off. I made an appointment with White Smiles, who took me right in and reshaped the front of my tooth. they were very fast, very effective and very reasonable for the cost of the great work they did for me. I have recommended them to my friends who are also very happy with their service.
Thanks Richard
Fantastic experience: Came in last week to see Frazer and was warmly greeted by nicole at the front desk. Frazer did a wonderful job. Didn’t feel a thing and came away with a shiny smile. His little singalongs did well to break the tension as I was a bit nervous.
Thanks Jacob
Positive experience: I purchased an online deal for exam and clean, however, I was told I needed root planning so only received the exam part.
Negative experience: I interacted with Sherona, the clinical director. Very unfriendly with no smile ... as a director I was expecting a good one. I happened to find out that promo in Groupon NZ is not as she said. Please check all info before going to the clinic. Thanks
Fantastic experience: White Smile Dental has a team of knowledgeable, friendly and skilled staff. I went to White Smile for my braces treatment, and it is suffice to say that I am very happy with how my teeth look now. Would recommend White Smile to all.
Thanks Alex!
Fantastic experience: Very friendly staff / felt comfortable while having work done
Thanks Toni!
Fantastic experience: Finally a dentist I can have confidence in! Having a pronounced fear of dental work I often felt the treatment I received was unsympathetic at best & often left me too shaken to want to return. Ramneek has been brilliant, really understood where I was coming from & went the extra mile to make me feel comfortable & even somewhat relaxed. If you've had a bad experience come here & be impressed.
Thanks!
Fantastic experience: I went to white smile on a recommendation from a family member. I am usually very nervous about going to the dentist, the team were super kind from the get-go. They were very welcoming and explained things very clearly so that I understood. I will 100% be happy to go back there ! Reasonable prices too ! -super super happy customer.
Thanks!
Negative experience: Really disappointed with the service here. Paid for a Laser Teeth Whitening Treatment (Optn incl. a Scale & Polish) coupon and went in. Was not given the Laser Teeth Whitening and was told I would have to get a filling before that would be possible. I called back twice again after getting the filling, no replies. Kept the money, coupon now expired, didn't reply.
Negative experience: The dentists who treated my teeth were all friendly, but they were certainly young and not really experienced, which I was a bit concerned about. After taking OPG X-ray photo, I was told that they would send it to me by email, which did not happen. Also even though they already did cleaning on my teeth on my first visit, later they told me that I should do it again with extra cost and they put it on the treatment plan. I really wonder how many dentists in NZ are genuinely concerned about the welfare of their patients, not their pocket. Getting dental treatment in NZ is ridiculously expensive, and that is the reason why in NZ you can easily see how wealthy you are as an adult if you have a look at your own teeth. On top of that, after 8 months, one of the teeth that they treated started to have a throbbing pain. Have decided to get my teeth checked and treated when I escape from NZ.
Fantastic experience: Friendly and informative enough in patient education, by explaining any inquiries related to current conditions. Happy with his service.
Thanks!
Fantastic experience: I saw Dr Deborah Gibson-Hardie, she was really lovely and friendly and gave me lots of information. She understood that I am a student and can't afford to have a lot of work done at once so she gave me quotes for the work she recommended. I plan on coming back soon to get this work done. She also smoothed my slightly chipped front teeth free of charge which no other dentist has even offered to do for me before. I would definitely recommend White Smile Dental to my friends. The staff are all very professional and friendly and the clinic is clean and well presented.
Thanks!
Fantastic experience: Great service. Johan is relaxed, friendly and super competent, did a great job on my implants!! Highly recommended.
Thanks!
Fantastic experience: The staff were very professional and genuinely interested my comfort with the whitening procedure. 5 stars for two lovely ladies, thank you for making my teeth clean and shiny white.
Thanks!
Fantastic experience: Awesome ortho consult with Dr Singh @ White Smile Dental. Appreciated her honest advise and genuine concern for my oral health. Highly recommended!
Thanks Phinia.
Fantastic experience: Hadn't been to a dentist in a very long time. Experience was so easy and she explained everything perfectly. Best Dentist ive been to would highly recommend her to anyone.
Thanks Nick.
Fantastic experience: Great experience with Conor. Really comprehensive and gentle on the teeth. Honest opinion given, he didn't try and push services that I didn't need which was refreshing.
Thanks!
Positive experience: Really friendly consult. Good advice. Only downside was that my appointment wasn't in the computer so I had to go away and come back later.
Thanks Helen.
Positive experience: very good service and very pleased with the outcome. good value for money :)
Thanks!
Fantastic experience: Exceptional professionalism is displayed by everyone at this establishment. The friendly manner which I have have received upon each visit has been warmly received. I look forward going to the dentist because I know that I am in great hands from the moment I arrive to when I leave. I travel from East Auckland and don't even care about the traffic because I can rely on great results.
Thanks Ana
Fantastic experience: I loved my visit to White Smile. From the moment you walk in, the receptionist is friendly and calm. I had the loveliest dentist, Deborah who explained to me why I need an actual clean once or twice a year. I never knew why and I am 46!! I am lucky that I can keep on top of things now with this knowledge. I also had my teeth whitened and she was right, after having the clean first, I didn't experience any tooth sensitivity at all. Unfortunately I have forgotten the assistants name who did my whitening, but she was so attentive too. Looking forward to going back soon!
Thanks!
Fantastic experience: I went to White Smile Dental to filling my teeth about one month ago. It was a very great and pleasant experience, the dentist and assistant are very kind,professional and patient to explain what is the problem with my tooth and how to make the treatment. Advanced equipment, work was done quickly with satisfied results, Highly recommend!!!
Thanks!
Fantastic experience: Helpful, friendly, very open about pricing and priorities, no pressure to book expensive procedures and realistic about what we need to do soon and what can be done later on (to avoid an enormous bill all at once). Will definitely recommend
Thanks!
Fantastic experience: Had a very friendly and helpful experience. Dentist explained what was needed and gave me many different options on how to handle and go forward with it. Left feeling happy and satisfied and have already booked in for another appointment along with the treatment needed.. see you soon
Thanks!
Fantastic experience: Reasonable price,friendly staff and drs.recommended
Thanks!
Fantastic experience: I found all the staff to be very helpful and knowledgeable. You were greeted with a smile and put at ease.
Thanks!
Fantastic experience: Dentist and dental assistant were both good natured, friendly and calming. Work was done quickly and no pressure to do more than the clean although i did decide to do the filling as well.
Thanks Brett
Fantastic experience: An efficient, friendly and completely professional service. Nicest dentist I've been to for years! Would highly recommend.
Thanks Cathryn
Fantastic experience: Absolutely love the service and people so friendly. I went to an appointment with cosmetic doctor and they fitted me in last minute with the dentist afterwards. Professional amazing results so highly recommend.
Thanks Pamela
Fantastic experience: I would have to be the biggest wuss on earth when it comes to going to the dentist - in fact it has been probably 10 years since I last went. I broke a tooth several months ago and still didn't go, then last thursday I had no choice, my broken tooth got infected. I was a nervous wreck but I have to say my visit would have to be the BEST dental experience I have ever had ... in my LIFE! Ended up being a root canal in a molar (3 canals), and it was PAINLESS, even the injection was just a little "pip" that was ALL. Yes, thankfully technology has advanced and a visit to the dentist is now like a visit to the hairdresser. Thank you White Smile Dental - you have got my business for ever.
Thanks Diane
Fantastic experience: As good as a trip to the dentist can be..... Pleasant experience from start to finish. Feels like a company up to speed with latest technologies.
Thanks!
Fantastic experience: Friendly service upon arrival, good communication - my dentist came out to advise she was running over time and would I be ok to wait or reschedule (I chose to wait). My dentist was really thorough, asked me what issues I was having, and she has discussed a clear treatment plan for me. Very happy with my service and would highly recommend them.
Thanks Eursula
Fantastic experience: thank you soo much ! i have now after 8 years in new zealand found my dentist! your empathy with my absolute fear of dentists was very much appreciated. will recommend you to all my friends colleges and clients!!!
Thanks
Fantastic experience: To start I have to say I am terrified of dentists and so coming along to see about 3 crowns was a biggie for me! But Shirley and her assistant were fantastic and so caring, lots of smiles and laughs and really looked after me. My second visit earlier this week was quite traumatic for me as it involved more work and drilling but I managed to get thru it, despite shaking like a leaf & getting back to my car and sitting there crying my eyes out afterwards, I was that tense. I knew that my teeth were pretty bad and thought I would be lucky to just get away with the basic crown. Shirley advised me right from the start that I needed more work to stabilise the teeth before the caps could be fitted. She explained it all in great detail, gave me the costs and made me feel very comfortable and trusting of what she was saying. I live way down south auckland but I am more than happy to come over to visit your surgery. I have already mentioned and recommended you to my friends over the North Shore. Thank you ladies for looking after me so well, you have been truly wonderful. My husband will come with me next time to drive me home....
Thanks Helen
Fantastic experience: Hello, I am a new client to White Smile Dental. Going to the dentist is a very nervous experience for me. Past dental appointments have left me in despair and never wanting to go back to any dentist again. I found one in Brisbane when i was working there called Black Pearl Dental. They were all women and restored confidence in me to do dental visits again. So i did. I saw an advertisement online for White Smile Dental for teeth whitening/scale and polish at a fantastic price, made an appointment and found before i could do the teeth whitening i would have to replace a broken tooth first. Okay i was guttered but it was explained to me, without the replacement of my tooth i can't have the whitening done. This is the most expensive teeth whitening i have ever had done. The Dentist professional (Dr Wan i think her name is) was really nice, polite, friendly and informative. Her dental assistant was also very nice and friendly. I felt so relaxed in their presence and they made me feel less nervous and comfortable through my session with them. Thank you both for helping me achieve my goals for October 2015. I have to say that the dental room has plenty of light, modern, clean and well equipped. I have been to other dentist that look dull and daunting and left quickly. Thank you white smile dental :)
Thanks!
Fantastic experience: Really great service. Personally dread going to the dentist, but White Smile was really pleasant and they made me feel at home. Pricing was advised clearly, procedures were effortless, and they were kind enough to do a referral for me to get my wisdom teeth removal. Would highly recommend Dr Shirley Wan and the rest of the team at White Smile!
Thanks Renee
Negative experience: Awful experience both the dentist and receptionist was rude! I went to this outfit for a fast braces 'free' consultation and they said I didn't qualify which is fair enough but they then ended up charging me a fee for 5 mins of there time to tell me I don't qualify but the whole time they were pushing invaslign which was double the price despite being told by two other dentists I didn't qualify for invisalign.Anyhow I went to their competition 'All Smiles' in Mt Eden and needless to say the service is awesome and they are unbiased with how they treated me....oh and I now have fast braces installed which are providing impressive results in a short period of time.
Positive experience: I was impressed with my service and found the facilities very clean and professional. Will likely use as my regular dentist as the location is very accessible to where I live and I trusted the dentists. Thanks!
Thanks Haley
Fantastic experience: My initial experience was less than ideal, but White Smile absolutely bent over backwards to put things right and ensure that I ended up very happy with my treatment. Their pride in their results and commitment to excellent customer satisfaction were thoroughly impressive, and I wouldn't hesitate to recommend them. They have left this very satisfied customer with a big white smile!
Thanks Lucy. We Appreciate it.
Fantastic experience: Great team, excellent dentist Deborah Gibson felt very at ease and cared for.
Thanks!
Fantastic experience: White Smile Dental was great! Good service, made me comfortable and were really polite! I would recommend for anyone who is looking to get dental work or even a bleach done. Very very good service!
Thanks!
Fantastic experience: The staff (Cathy and Dr Shirley Zheng) were extremely kind & wonderful as I have a fear of dentist as a result of a hit and run accident I had in which my 3 front teeth was knocked out and it took the dentist association in South Africa 3yrs to fix my mouth. Dr Zheng explained everything to me after X-rays and photos were done in a manner that I understood. I am now having my teeth fixed at this practice. I would definitely recommend them. Vanessa
Thanks Vanessa
Positive experience: Teeth whitening treatment. Great service, very informative and recommend High standard of customer service
Thanks Michelle
Fantastic experience: Have chopped and changed dentists a few times and found it hard to find one that I didn't feel was selling to me and just looking after my teeth. Search over. Dr Deborah Gibson-Hardie was awesome and I highly recommend her. A great dentist, reassuringly professional and did a great job. Thank you :)
Thanks Mark
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