Botany Family Dentist
Information about Botany Family Dentist
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 8:30-13h
Our comment from Best Dentists Club about Botany Family Dentist:
Botany Family Dentist is a highly regarded dental practice in New Zealand, known for its exceptional service and friendly atmosphere. Patients have consistently praised the staff for their professionalism, empathy, and ability to make dental visits a comfortable experience. The following points highlight the strengths of Botany Family Dentist:
- Compassionate Care: Many reviewers have noted the gentle approach of Dr. Simon Yam and his team, making even the most anxious patients feel at ease.
- Highly Skilled Staff: The dental professionals, including Justin and Dr. Sanchit Bhatia, are commended for their expertise and thoroughness in treatment, ensuring patients are well-informed about their dental health.
- Positive Patient Experience: The clinic has created an environment where patients feel welcome and valued, with staff taking the time to address concerns and provide reassurance throughout the process.
- Affordable Options: Many customers have mentioned competitive pricing and efficient service, making it an attractive choice for various dental needs.
- Emergency Services: Reviews have highlighted the prompt attention given to emergency dental needs, showcasing the clinic's commitment to patient care.
In summary, Botany Family Dentist is highly recommended for anyone seeking quality dental care in a warm and welcoming environment, ensuring that every visit is as comfortable and pain-free as possible.
Botany Family Dentist: Reviews
Fantastic experience: I had an appointment on Saturday ( Tooth Extraction ), and everything went well. Dr Simon Yam is very kind and he makes sure that you are feeling relax. Same with his assistant, they were both very kind and professional. Highly recommended and thank you very much for your magic hand. Pain-free!!!
Fantastic experience: Staff never lets me down at Botany Family Dentist. Dental assistant is friendly and always helpful, Justin is truly experience and gentle on teeth treatment. We highly recommend the team for your dental needs.
Hi Anne. Thank you kindly for the review, we really appreciate your feedback, it was lovely having you and your family in our practice. We look forward to seeing you again :)
Fantastic experience: I went in there with low expectations , my mouth has had 35 yrs of coffee smoking and coke . I did clean them daily and no trips to the dentist since I left school . anyway these guys fixed me up for under $2k 3 visits . I'm happy as hell . my job is to keep it up
Hi Cameron. Thank you kindly for the review, we really appreciate your feedback, it was lovely having you in our practice. We look forward to seeing you again :)
Positive experience: Great work easy extraction painlesss
Fantastic experience: I had an excellent experience at Botany Family Dentist. The staff is very welcoming and professional, and the dental care is of very high quality. I highly recommend this clinic for their exceptional service and genuine concern for patient well-being. Thank you for your attention and dedication!"
Hi Lise. Thank you kindly for the review, we really appreciate your feedback, it was lovely having you in our practice. We look forward to seeing you again :)
Negative experience: poor and devastating experience, the workers pulled out all my teeth. truly saddening
Fantastic experience: I went to visit Justin and the team for an emergency extraction, and not only were they very professional but they were empathetic, understanding, non judgemental and downright fantastic. Justin explained how things work, and what to expect. Gave some advice and helped to make decisions. But the dental assistant... he is the heart of the practice. Thank you for everything you have done for me.
Hi Michelle. Thank you kindly for the review, we really appreciate your feedback, it was lovely having you in our practice. We look forward to seeing you again :)
Fantastic experience: Highly recommend - the team explained in detail what was causing my tooth discomfort, outlined all my options to solve it, and really put my mind at ease as I was nervous about the extraction - which was quick and painless.
Hi Manisha. Thank you kindly for the review, we really appreciate your feedback :)
Fantastic experience: Had an appointment this morning, and everything went super well! Dr Simon Yam is very kind and sweet, he makes sure that you are feeling good. Same for his assistant, they were both very nice and professional! I really recommend the cabinet at 100000%, thank you for reassured me & taking care so good of my teeth :)
Hi Manon. Thank you for your lovely review, we really appreciate your feedback :)
Fantastic experience: They gave me good service there
Hi Takunda. Thank you for your lovely review, we really appreciate your feedback :)
Fantastic experience: Awesome friendly team. Highly recommend!!
Hi There. Thank you for your lovely review, we really appreciate your feedback :)
Fantastic experience: What an amazing team. I have been to this dentist twice now and both times the staff were so comforting and gentle. The first time I removed my wisdom teeth and I was terrified but the team kept assuring I will be fine. Second time, I was a bit nervous about the big anesthetic needle and asked for a stress ball or something to squeeze and the assistant offered his hand !! Haha where can you find such service anywhere else these days? Keep up the good work !!! Yall make going to the dentist 1000000 x more bearable.
Hi Marsha. Thank you for your lovely review, we really appreciate your feedback :)
Fantastic experience: Good services and very kind staffs!
Thank you John! It was a pleasure. See you next time!
Negative experience: Very very expensive place my brother got the same service for a lot cheaper under 40 minutes of treatment costed me $930 dollars.
Hi There, We have been unable to find your name on our system. If there had been any misunderstanding, please get in touch with us so we can discuss this with you directly. Thanks. Team at Botany Family Dentist
Negative experience: I did not have a good experience in this dentistry. She was very beginner and every session of my teeth lasted almost two hours and I sometimes fell asleep under her hand and secondly she was not able to completely empty the nerve of my tooth which caused my tooth to become severely infected and I could not eat anything. And when I told her that my tooth hurts, she gave me antibiotics and when my tooth didn't feel better after three days, another dentist called me and pulled the nerve again. After nearly a month, I still have pain in two filled teeth!
Thanks for the feedback, and sorry to hear you are having issues with the treatment. We have been trying to get in touch with no success so far. Please feel free to contact us, and we will try our best to help resolve the problem. Thank you. Team at Botany Family Dentist
Fantastic experience: Amazing :D couldn't of gone anywhere better
Hi Steven Thank you for your lovely review! :) We really appreciate your feedback Thank you Team At Botany Family Dentist
Fantastic experience: Recently great professional friendly service at Botany Family Dentist. Thank you so much for your care!
Hi Judy, Thank you so much for your kind review :) We really appreciate your feed back! Thank you Team at Botany Family Dentist
Fantastic experience: I had a wonderful experience at botany family dentist. I had not been to a dentist in 5 years due to anxiety and past trauma (I was a braces child). . Soy and Mustafa were so understanding and kind. Each visit I had (I had 3 due to so much neglect) I became less and less scared. Before I used to hyperventilate and cry and now I am not scared at all!! Also reasonably priced.....for a dentist. Highly recommend
Hi Meera, Thank you so much for the lovely review! We are very glad that we could help with reducing your dental anxiety! :) See you again next year! Team at Botany Family Dentist
Fantastic experience: Great team and service, competitive pricing, professional and experience. Now my whole family goes there for our dental needs.
Fantastic experience: Sanchit was great. Enthusiasm and efficient. Will definitely come back.
Negative experience: Service was nice but VERY expensive. Was quoted over the phone $150 for hygiene clean. At consultation was quoted $400 due to deep clean which blew my mind. Paid $481 as also charged a consult with dentist. Only bottom half done as suggested due to sensitivity which I didn’t mind. Was then told prior to my appt another charge of $400 for second visit. A total of $881 for a hygiene clean is too expensive for someone to pay. ——————————————————————————- Thanks for the reply to my review . Classy ☺️. The issue still remains, Expensive & I was quoted $400 at consultation not $800 which is nowhere near what I was originally advised. Maybe straightforward & better communication ♀️. Best wishes to you.
Thank you so much for the feedback Tasha. We are sorry you felt that it was expensive. Some treatments require more advanced treatment. Depending on the severity of gum disease specifically periodontitis this is harder to treat. Without treatment, this can destroy the bone over time. The good news is that after undergoing treatment it would become easier to maintain and with proper care and routine maintenance your future treatment will be cheaper. Best wishes .
Positive experience: This is a very professional dentist and they have friendly staff. This was a pleasant experience and I didn't even feel the extraction. The only issue was the estimated price one the phone and the final price was very different. Overall I would still recommend this dentist.
Thank you Lavell. We appreciate your feedback. We do try to give a range of prices over the phone but sometimes what we think we understand from the conversation is different when the dentist or hygienist actually look in the mouth. We do our best and feedback like this really helps. We are happy you were happy with the service. Thank you for your feedback!
Fantastic experience: I dont usually place reviews unless I feel the need to. I took my daughter here today for her first consultation for braces and oh my goodness. What an awesome team! They made my daughter (who was naturally a little nervous) feel so relaxed (..and not to mention made my little one happy by making small talk with her) Can't wait to start with my daughters braces treatment. Affordable treatment plans, good location, great parking and a very friendly team. Keep up the good work! Highly recommended to all. Cheers Amber
Thank you so much for your lovely words and for taking the time to review our business. We do have a highly skilled team and we are glad your daughter felt relaxed . Our team is very experienced in managing children from a very early age . It has been a pleasure treating your lovely daughter and we look forward to an amazing treatment outcome.
Fantastic experience: Dont often review things but this is something I feel more than warrants a 5 star rating. The entire experience I had with the team from booking through to consult was fantastic. Extremely friendly, great follow ups around the appointments via text and emails. Greeted very genuinely by Jess at the front counter greeting me with my name upon arrival (little detail but I loved it). The dentist truly cared about sorting out the issue and gave me ALL relevant options/scenarios before proceeding any further. I have been to another practice recently where I had felt rushed, pushed out the door, not informed enough where I called this practice for a 2nd opinion. Have you ever been to the dentist and feel you aren't being given all the information you need to make an informed decision about how to proceed moving forward? I have. BUT This is a dental practice you can trust. He walked me through the options step by step, risk assessing each and really helped me decide on what was best for me. I cannot rate these guys enough. Special thanks go to Dr Sanchit Bhatia and Cora who stayed late (in their personal time) to help resolve my issue today rather than postpone it to a later day. Incredible dental practice. Thanks very much!
Hi Terry, Thank you for your wonderful and in depth review! It was a pleasure to see you at our clinic. We are passionate about providing the best care for all our patients, so it is lovely and reassuring to read about your experience with us. We will definitely pass on your thanks to Dr. San, Codie and Jess. Look forward to seeing you for your next appointment!
Fantastic experience: It's a pity you can only give 5 stars for this clinic...they deserve 10 STARS!. I'm going to make this short and to the point...I stopped going to dentist 20 years ago, didnt like the pain, the drilling noises etc...I had a fear of dentist. As you get older I guess you have to make that choice and find someone to drag you to the dentist like your wife! This clinic was my first choice and boy was I lucky. The clinic made me feel welcomed front desk - Jessica / Dr Sanchit they were great!!! Consultation was deep Dr San explained everything, I was still fearing the dentist though...but he assured me that everything will be fine even Jessica assured me. After my first session / treatment of 3.5 hours...I wanted to go back the next day I LOVED IT. But today was sad cause that was it for me for a little while. Thank you guys so much I now consider you all as my friends! Hand on Heart I HIGHLY RECOMMEND Botany Clinic. Behind Gull fuel Station.
Hi Pogai! It has been an absolute pleasure having you here with us, and your comments have brightened our days so much! We really appreciate the feedback and are so glad that our love of customer care has come back in a review like this. We can't wait to see you again, even if its just for a chat! All the best to you and your wife and family :)
Fantastic experience: Lovely practice with lovely people working there. They are enthusiastic and have listening ears Feel welcomed and treated well. Thank you
Thank you so much for the review! We love having you here, such a joy! Happy to help any time!
Fantastic experience: Extremely thorough consultation with Dr. Sanchit Bhatia. He went through everything calmly and explained all the possible avenues. Thoroughly impressed by the excellence and compassion he practices and commitment he offers to his patients. The entire staff was just as reassuring. Great clinic.
Glad you had such a great experience with Dr San and team! Thank you so much for the review, it really means a lot to the whole team to hear back. Happy to help anytime!
Fantastic experience: I needed emergency dental care. The Receptionist was very helpful with sorting out my needs. The Dr was very lovely friendly saw how badly I needed my tooth removed and was able to do it then. Definitely recommend.
Thank you so much for posting your feedback, it really means a lot! Dr San and I are so glad we were able to treat you on the same day. Hope you are feeling much better!
Fantastic experience: I am so glad to have found this dental clinic. their service to my daughter was awesome, the time they took to calm her was exceed my expectation. The job they have done was beautiful. my daughter was super happy afterward. Highly recommended and definitely will come back. Thank you for your great work.
Thank you so much! Your daughter was an absolute pleasure! :)
Fantastic experience: Lovely team and really great service with a painful tooth over Easter weekend. Very grateful to them!
Thank you so much Laura!
Fantastic experience: It was my first time at this place and honestly... my experience with the staff was absolutely amazing and welcoming. My baby had to get a consultation because she fell at daycare and hit her bottom jaw that unfortunately resulted with her first baby tooth extraction. I was dreading how she would react to the numbing part but she did great all thanks to Dr San Bhatia who was awesome with making my daughter feel comfortable and relaxed through out the whole procedure. I love how he interacted with her and she was so happy through it all she asked me when she will come back to see the nice doctor Thank you again to all other staff who assisted us from when we entered the front door! If only other dental practices were as friendly and efficient as them.
Thank you so much for this review. Your daughter was so brave! We are happy to help anytime.
Fantastic experience: Great job Dr. Bron. Good experience, competent, friendly and puts you at ease.
Fantastic experience: Dr Bron helped me with the regular dental hygiene and gave me some advises of choosing a teeth brush today. Friendly and professional staff. Highly recommended.
Thank you, Ella. It was a pleasure having you over.
Fantastic experience: Great service, great price, great results. Thank you team
Fantastic experience: It was a very surprising experience.....Felt very comfortable during the process. Doctor Bron and her staff are very friendly and professional. Highly recommended....
Fantastic experience: Bron & Verlyn are amazing and professional. They made me feel comfortable as I get super anxious at the dentist. I am so happy with their services and look forward to going back for further treatment with them
Fantastic experience: I have been very pleased with the excellent care I have received from Dr Bron and her team. The information given about treatment needed, and the options, is the best I've experienced. I have no hesitation wholeheartedly recommending this clinic.
Fantastic experience: On Saturday Dr Bron helped me whiten my teeth for my upcoming wedding! She did an INCREDIBLE job, I am so excited to show everyone my smile, really boosted my confidence!!! I was so nervous but she made me feel so comfortable and relaxed. She talked me through the whole process explaining how to continue caring for my teeth. Honestly if you have any event like a school ball or wedding I HIGHLY recommend having whitening it makes such a difference.
Fantastic experience: Best experience I've ever had with a dentist. I have major dental anxiety and Dr. Bron Leong made me feel so comfortable and safe. She explained every procedure and suggestions clearly. Mentioned the price before going ahead and made me feel so calm the entire way. Thank you so so much for a wonderful experience, you completely changed my perception and helped me cope with my anxiety a lot. Absolutely grateful. Officially my fav dental.
Thank you so much for your lovely review! We greatly appreciate your positive feedback and have passed on your message to the dentist. Many patients find attending a dentist to be a nerve-racking process so we are very glad that Dr. Leong made you feel so comfortable and relaxed. Look forward to seeing you again soon.
Fantastic experience: Fabulous experience and so accommodating as I am pregnant they did everything to keep me and my baby safe. Super knowledgeable and providing advice also ran through all of the possible outcomes from the procedure I had done. Very reasonable with their pricing too.
Fantastic experience: Very friendly and helpful. Highly recommended
Thank you, Rosalie. How very kind of you to say so. It was a pleasure serving you.
Fantastic experience: Such a wonderful Job, these guys have done. I am coming back for more treatments......
Positive experience: The staff were excellent in advising treatment for me. Going to the dentist is a tense scared thing the staff here put me at ease immediately. I would happily recommend this practice to both family and friends. Lloyd
Fantastic experience: Excellent service from the Botany branch. Required emergency service and was pleased with how quick the appointment was made - consult one day, in the chair the next. The after-care has been pleasant too - explains things to you. Would definitely recommend them.
Fantastic experience: I recently had the opportunity to use Auckland Family Dental in Botany re a tooth extraction for my 13yr old Niece. Upon arriving at the surgery she was very nervous and frightened at having a Local Anesthetic. Dr Yolin Govender and his Staff were very professional, very caring, and were able to calm my niece during her treatment. We are so grateful and have no hesitation in recommending their services in the future. Kind Regards OET
Fantastic experience: Just had my first consultation and the team really took the time to explain the reason for my tooth discomfort, and the remedies. We proceeded with the root canal and stage one went well. I feel so much more at peace knowing my issue is being dealt with professionally. Thanks too for seeing me at short notice.
Fantastic experience: Fantastic service and always very friendly and helpful!
Fantastic experience: Great service thank you so much. Dr.Bron is a very nice lady and explained the procedure very well. Very well recomended.
Thank you so much Sonny. We appreciate your lovely comments and taking time to provide your feedback. Our dentists are very highly skilled and we pride ourselves in our service.We look forward to seeing you again.
Fantastic experience: Went there for a general check up and teeth cleaning (Dr. Bron). The service was great and also for a good price. The staff are friendly and caring. No problems with parking. Would definitely come back. Highly recommended.
Fantastic experience: We had a very pleasant experience with Dr. Kav Naidoo and her staff Yana and Dr.Bron Leong. My partner was very anxious about the appointment and any procedure, but Yana and Bron was very patient with her and spend a lot of time trying to calm her down, they were very helpful and supportive through out the process. Dr. Kav is very professional and empathetic, he considered the situation and specially came to clinic on his birthday to do the surgery. Yana guided us with finance option which really helped.I highly recommend Dr. Kav Naidoo and his staff for everyone who wants to get their routine checks and dental surgeries.
Fantastic experience: Had bad tooth pain and these amazing people were open during g level 4 lock down,had a tooth out with the most amazing team,Bron was amazing the team were more than helpful. Cant speak highly enough of them. Thanks again team. Find them behind the gull service station te irirangi drive. Regards
Fantastic experience: Went in for an emergency procedure due to finding that they were the only dentists open during the lockdown a while ago and I was looked after by Doctor Bron. I had a root canal treatment done.The service was amazing, the place was well looked after and was very clean. The entire process was explained to me as to what was going to happen on that, wasn't pushy or persistent. The cost was also good in comparison to other places. Would recommend this dental clinic to everyone. I usually never write reviews but these guys were amazing and they really helped me tremendously in reducing the pain I was feeling on that day. Cant thank you guys enough
Negative experience: Personally the staff were very nice, but that's as good as it gets. First appt went well, well that's what i thought. I went in to get 2 fillings, one of which i ended up having to go elsewhere and get redone, i was told i needed 10 more fillings, i went to 2 other dentists and both had said i required 6, Big Difference. I was meant to go in for a second appt, something happened and the dentist i saw couldn't see me. I was given another dentist to see a little later for the same day, but 1 hour out from the appt i was told the other dentist didn't want to take over from work already started. Now it was school holidays so had taken the week off to spend with the kids. I had planned the day around this appt so to find out only 1 hour before the appt the other dentist didn't want to see me is not really acceptable. from my experience i would not recommend anyone to go to this place. I have now settled on Lumino Bontany and find them to be excellent. The 6 fillings included the 2 already done which I ended up having to get re done as there was still still a crack under the filling that had been missed..
Hi Sheldon, Thank you for taking the time to provide us with some feedback. We are glad that our staff were friendly and that you were happy with their service. We apologise that we were unable to book you with the first dentist you saw that day and that having to reschedule your appointment was a disruption to your holiday plans. It was really unfortunate that your dentist was not available that day to treat you. Our dentists always strive to provide the highest quality care to our patients. The fillings that were planned by your dentist included a couple of replacement fillings, which were not urgent, but were showing some leakage and to ensure you receive optimal treatment, they will need to be replaced eventually. Perhaps that is why there was a difference in opinion of what was classified as recommended treatment at that time. We would be happy to provide you with the care and treatment that you deserve and would be happy to accommodate you by booking you with your dentist to further discuss and clarify your optimal treatment plan. We pride ourselves in patient care and respect. Kind Regards, The Team at Auckland Family Dental (Botany)
Fantastic experience: Very good attention from the whole team. Professionals and concerned about the patient's well-being. I recommend them 100%
Fantastic experience: Dr Joy and the team are extremely friendly and professional. I am no longer scared of going to my dental appointments. I would highly recommend this clinic.
Fantastic experience: This is by far the best dental clinic i have brought my son the facility is beautiful and tidy and what tops it of the most is the Staff Dr joy and her team have been nothing but real professionals so kind and patience with me and my son. Recommend this place to anyone and everyone you wont be upset with their service really appreciate it my son usually dose not like going to dentist but coming here he loves cause the staff are so loving again THANK YOU
Fantastic experience: It's a very nice place. The people who work there are friendly and very professional, it is all very clean, accessible by car and very economical. They worry about your health status, they call you and check how are you, even after your treatments, excellent place, highly recommended.
Positive experience: Professional, friendly and passionate working team... They do value the family concept, by offering a nice appreciation for family care and you feel they are a close family members
Positive experience: Great service from this team.
Thank you Dirkie. Our team is very focused on care of our clients
Fantastic experience: Was a quick and easy process. Lovely staff and an awesome dental team. Highly recommended
Fantastic experience: Very good experience.. Dr Kav did a really good job and is really friendly
Thank you so much for your comments Carlton, much appreciated
Fantastic experience: amazing didn't feel any thing i would come back for all my dental work
Wonderful, thank you so much for your lovely comment. We look forward to taking care of your dental needs
Fantastic experience: Totally stoked! Staff are super friendly and detailed with the process. Going home satisfied and would come again. Do check them out asap! Thanks heaps1
Thank you so much Joseph for your lovely comments
Fantastic experience: very good
Thank you Sio
Fantastic experience: very professional dentist
Fantastic experience: Felt comfortable all through the process. Great experience as a new patient.
Fantastic experience: I'm so happy with my tooth and the welcoming team. Good work !
Fantastic experience: Excellent service and friendly team on board..
Fantastic experience: was nice meeting with professional staff...good to have such clinics in town..
Fantastic experience: verygood
Thank You Anni
Fantastic experience: Perfect service, nice atmosphere, definitely coming next time
thank you , look forward to seeing you again!
Fantastic experience: excellent service.
thank you, Paul
Fantastic experience: Highly recommend. Quick and quality service and well look after...
most appreciated
Fantastic experience: Professional dental with high-qualified service.
Thank you Zoe we pride ourselves with professionalism care and respect for our clients
Fantastic experience: Very good
Thank you Quinn
Fantastic experience: It's best dental clinic I have ever had my tooth treatment. They have good staff and helping a lot to the customers. I recommend this clinic if you have any tooth issue.
Thank you so much Gourav for your lovely comments
Fantastic experience: They have superb dental services. I will definitely recommend them to other people.
Thank you for that Enrico
Fantastic experience: We had a very pleasant experience with Auckland Family Dental Botany. The staffs were very helpful and kind and always available to assist us. They were warm and welcoming and pleased until their patient is happy with whatever work may have been needed.
Thank you so much Kharla for your lovely comments
Fantastic experience: Great environment, very friendly staffs. Had a healthy and safe experience
lovely, Thank you Rajnivas
Fantastic experience: I am greatly impressed with the professionalism and expertise both with the staff and the Dentist. The environment is very conducive to having a pleasant experience. I will not hesitate using Auckland Family Dental at Botany for all our dental treatments.
thank you Pooby for sharing your pleasant experience
Fantastic experience: Best dentist I have experienced with an amazing atmosphere.
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