Team Dental Tauranga - 2nd Ave
Information about Team Dental Tauranga - 2nd Ave
3110, Tauranga
Opening hours
- sunday: 13h-16h
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 10h-16h
Team Dental provide affordable, no “bells and whistles” dentistry. We aim to keep dental treatments simple, to offer good explanations and to inform our patients of their options. We are competent, friendly, caring and have a genuine empathy. We are good down to earth people offering good down to earth dental services.
Not only do we operate Monday to Sunday, with short lead in appointment times, we also offer emergency dentistry in case of an accident. We have 12 dental clinics across New Zealand, with Dentists in Christchurch, Tauranga, Rotorua and Whangarei available for appointments 364 days a year.
Our comment from Best Dentists Club about Team Dental Tauranga - 2nd Ave:
Team Dental Tauranga - 2nd Ave is highly rated for its exceptional customer service and professional team. Many clients express their satisfaction with the skill and care provided by the dentists and the welcoming atmosphere fostered by the reception staff. Notably, several patients have shared their positive experiences regarding:
- Pain-Free Treatments: Numerous reviews highlight that procedures, such as fillings and extractions, were performed without discomfort, allowing nervous patients to feel at ease.
- Quick and Efficient Service: The ability to book same-day appointments and handle emergency dental needs efficiently stands out as a common theme, with many customers appreciating the prompt responses to their requests.
- Affordable Pricing: Many clients express gratitude for the reasonable costs of treatments compared to other practices, often indicating their surprise at the affordability considering the high-quality service received.
- Friendly and Supportive Environment: The team at Team Dental approaches dental care with empathy and professionalism, helping to alleviate the common anxieties associated with dental visits.
Overall, Team Dental Tauranga - 2nd Ave is recognized for its commitment to providing excellent dental care, making it a highly recommended choice for those seeking a dependable dental practice.
Services and Treatments
Team Dental Tauranga - 2nd Ave: Reviews
Fantastic experience: I visited today for filling of my front tooth. The dentist was very good. He treated me with care and responsibly. He gave me all the best options which are also affordable. I am very happy with the service. I was very scared before that it will give me pain and discomfort, on the opposite side the treatment was painless and quite comfortable.
Karam, It is so nice to hear that your treatment went well. Hopefully this experience will encourage you to come again!! Thank you for the wonderful feedback.
Fantastic experience: Absolutely brilliant service from the start. I emailed at 3am with tooth pain, was phoned shortly after 8am and an appointment was available that afternoon. The reception staff put me at ease (I have a fear of dentistry- outside of the bill ). Jesse and his assistant Rodrigo were very professional and did an outstanding job of repairing my tooth. They made me feel safe and respected and it was not at all scary - with no pain or horrible noises. I liked how they talked me through everything they were doing. The bill at the end surprised me as well - in my experience it would have been double elsewhere. Thank you - I will be back!
Lisa, So pleased to hear that your experience with the team at 2nd Ave was so positive. Thank you for sharing :-)
Fantastic experience: Such a wonderful practice. Always efficient with great pricing, and the care and compassion shown to patients is second to none! Receptionists Karmel and Lee are extremely knowledgeable and reassuring. Hygienist Tori is brilliant. Dr Gordon and award winning assistant Amara have all but cured my chronic dental phobia. Thanks guys.
Archer, The team at 2nd Ave are so pleased to hear such positive feedback!! Thank you for sharing, it means a great deal to them to hear their efforts to create a safe and positive dental experience are acknowledged. :-)
Fantastic experience: 2nd wisdom tooth taken out at 2nd ave, didn't feel a thing! Sit back, relax, and let the Gordonator take care of you. 30/05/25 Had another tooth pulled by the Gordonator, injected me up nice and good so once again, fully pain free molar extraction. What a beast, who knew going to the dentist would be this easy. A+++
Hi Steven, thanks for your amazing (and hilarious) review! Dr Gordon aka "the Gordonator" is one of the best Dentists around and we are so glad that he could make your tooth extractions easy. We hope that this nickname catches on around the clinic too........ Keep smiling, team dental :)
Fantastic experience: I had to have an emergency extraction done and I am absolutely terrified of going to the dentist. The lovely and friendly receptionist gave me the reassurance that Dr Jaskirat Singh would take great care of me. Dr Singh was amazing, he talked me through the whole procedure and very gently and pain free extracted my tooth. He explained the aftercare to me carefully. Absolutely amazing, would 100% recommend Team Dental to anyone!
Nichol, So great to get your feedback. Not much worse than needing emergency dental treatment done. We do understand how stressful it can be and its wonderful to hear that Jaskirat and his team looked after you so well. Hopefully we will see you again soon...be good to avoid future emergencies ;-)
Fantastic experience: Poped in on Anzac day for emergency extraction , Sue Davies is an amazing dentist , highly skilled , very patiant so as to not break the tooth , i felt very fortunite that Sue was on duty ! Plus no pain that day & today ! Highly recomended !!!!!!!! Thanks Sue
John, So pleased that your dental experience was a positive one. Thanks for sharing and we hope you are healing well.
Fantastic experience: I had tooth extraction by Gordon very good service now I am pain free thank you for your excellent service
Varun, Pleased to hear you are pain free. Thank you for sharing and we hope to see you again when you need us next! Perhaps a check up?? ;-)
Fantastic experience: I’m so grateful the clinic was able to squeeze me into their last time slot on February 10, 2025, to fix a filling that had come loose and fallen out. Since we were traveling, I needed it re-filled quickly, and they made it happen. Dr. Jesse O’Neil took care of me with incredible patience, thoroughness, and a deft touch—no discomfort, no pain. I was in and out in less than 45 minutes, and the charges were very reasonable. Huge thanks to the team!
Eddie, We are so pleased to hear that your experience with Jesse and his team was so positive. We really appreciate you taking the time to provide feedback. Thank you
Fantastic experience: Hi had my tooth extracted, it was quick and pain free. All thanks to Gordon. Best dental care received so far.
Deepika, Thank you so much for the feedback. We hope you are healing well. :-)
Fantastic experience: Always very well looked after by Gordon and the 2nd ave team
Jethro, Thanks for the great review!
Fantastic experience: As the former unhappy patient of a fancy pants expensive dental practice, naively I first thought that Team Dental was a budget ER clinic. How wrong I was! During the last 3 years I have been cared for and treated extremely well by EVERYONE at Team Dental. I have witnessed how busy the receptionists are at times, but they always do their best to help their patients. When I needed urgent care, they would call me as soon as an earlier appointment became available. Doctor Aseem, Doctor Gordon and most recently Doctor Jesse have always given me excellent - and what I feel - very competent care. I cannot speak highly enough of all three - and their dental assistants. Special thanks to Jesse who at my last visits had to deal with a complex dental issue of mine. His holistic and professional approach has been outstanding. I was given time to discuss, digest and make an informed decision as to what I felt is the best way forward for me. Jesse is a role-model for dentists. And finally thanks to hygienist Tori for giving me a bright smile (with whatever teeth I have left these days ;-)
Fritz, Awesome feedback!! Thank you for taking time out to share. The team at 2nd Ave will be delighted to receive such a lovely review, it is much appreciated. :-)
Fantastic experience: Had a Root Canal in 2022 and really appreciate all the kind and supportive staff alongside Jesse, I have been intimidated from Dentists in the past and it was refreshing and nice to receive non-judgemental service for not being regular with my dental checks or to get lectured either. You have an awesome team of people that my friend recommended me to, so Im grateful for her referral too!
Janine, Thank you for sharing your experience. It is really nice to hear that our efforts to create a safe space have in your case been successful. We hope to see you again soon. :-)
Fantastic experience: Fab service and treatment. Went over and above for me to fix a broken tooth.
Don, Thank you so much for the positive review. It can be difficult for the team over the busy holiday period and the team will really appreciate the feed back. Thank you
Fantastic experience: The receptionists are incredibly friendly and easy to communicate with, delivering a fantastic service, while the dentists are highly skilled and truly amazing.
Semiha, WOW, thank you so much for sharing, we are so pleased that your experience with our Team in Tauranga was so positive. Thanks :-)
Negative experience: Friday Yesterday I rang to make an appointment to see Gordon unaware for emergency appointment my gum tissues were inflamed all day painful, bloody reception I was not aware they do emergencies until Michael Van Viet Dentures, Bethlehem called me early morning Saturday talk about my gum tissues bone spurs my dentures weren't fitting properly, Saturday I called for an appointment for Sunday spoke to Receptionist Fiona Saturday emergency dentist was open before 12,30pm when I call to make appointment, she said I had to ring the next day for appointment, I thought this was supposed to be emergency these two receptionist, I could do their jobs way better than them in customer patient, they ask stupid questions, that's not relevant, dodos like emergency dispatchers Luckly my frustration didn't last :)
Ngarimu, Thank you for sharing your experience and for the great review. We look forward to seeing you and assisting you to achieve healthy pain free oral health. See you in 2024.
Fantastic experience: Called up at 1pm Sunday & was lucky to get an appointment the same day. Wife was in major pain. Very helpful staff, gave us options & explained it well. Got tooth extracted, very quick & painless. Thank you
KC, Great to hear the team were able to assist with your emergency. Thank you so much for sharing. I hope all is well now. :-)
Negative experience: 0 star. They should be reported to the Commerce Commission for false advertising. You Google for emergency dentist and the first one is them popping up. You call them and the answer is "sorry no appointment available". Emergency by appointment? Every single dental clinic makes appointments. So what is the difference? They are located literally in the Accident And Emergency Centre and turn you away when you have an unbearable tooth pain. Thanks for helping.
Hi Lajos, thank you for your feedback and sorry we couldn’t help you on that day. We try our best to offer as many emergency appointments as possible but if they are taken, we usually try to refer to other Team Dental practices. If that didn’t happen, please give us a ring to discuss, 07 571 1230 and ask to talk to Thiago.
Fantastic experience: Never had any trouble getting through on the phones, reception staff are friendly and helpful. Have had dental repair work completed with Grace and hygienist appointment with Tori. Both lovely people, very gentle, friendly and professional. Thanks team!
Jillian, Thank you so much for the wonderful review. We will be sure to pass it on to Tori and Grace. Feedback is much appreciated! :-)
Negative experience: Just felt like a number and felt my concerns were ingored and disregarded. Walked away with more questions than answers and felt pushed out the door with a referral to periodontist from Dr Raja. Today I had an appointment with another dentist who explained my issues and what needs to be done without the need of periodontist. A little confused and disappointed.
Stacey, Thank you for your feedback, I am sorry that the 2nd Ave team failed to provide you with the care that you needed on this day. This has been followed up with the team and they are committed to doing better.
Negative experience: RUDE RECEPTIONIST LEE .. 2024 !! she doesn’t make you feel welcome , or care about your issues. All the receptionist do is chit chat and gossip. The dentist/BUTCHER FAIZU RAJA was very unprofessional. He gave injections in the mouth and drilled straight into the tooth and said raise your hand if you can feel it , which the hand was risen and FAIZU gave up straight away and said here’s some antibiotics because your tooth will play up in a month a so - THE ANTIBIOTICS ARE USED FOR STI INFECTIONS that were prescribed.?? The teeth and Mouth was bleeding when I left the dentist and in a lot of pain. He made out that it was the patients issue. And referred somewhere else. Been in pain for two weeks was not prescribed any pain killers to help with the pain. Mouth is extremely infected. Nerve is exposed. Can’t eat. Been to Tauranga hospital and 2nd ave just to get some decent painkillers. Very unprofessional considering how much you charge. Be going elsewhere next time and will be telling people I know to avoid this dentist. NOT A GOOD EXPERIENCE AT ALL.
Jessica, We are very sorry to hear that your experience at our 2nd Ave Branch in 2020 was so traumatic. Wisdom teeth can be so painful and often require specialist intervention, delays in getting specialist treatment can be quite stressful. Please contact us if you have still not seen the specialist we referred you to, we would be happy to provide another referral letter if required. We checked the antibiotics you were prescribed and they were a broad spectrum antibiotic so used for many types of infections. We have spoken to the reception staff who are very aware that dental treatment can be stressful and they have expressed their remorse that on the day you came to see us that you were not provided with the support you needed. They will strive to do better and are very sorry for not supporting you fully when you had obviously had a negative experience.
Fantastic experience: Saw Tori, the Hygienist today, what an absolute angel she is! Simply the best pain free clean and polish ever. She talked though everything she was doing and puts you at ease. Thank you so much Tori.
Lindsay, Thank you for the lovely review, this has been passed on to Tori and she is very pleased your experience was so positive. Thanks :-)
Fantastic experience: Saw Gordon today,he was wonderful, he was very sympathetic to my fear of dentists.I would definitely recommend him.
Debbie, So great to hear your appointment went well, it s really important to us that our patients have positive experiences when they come. Thank you for sharing.
Fantastic experience: Thank you so much to the receptionist today she was very welcoming and nice. She was also quick to get me seen as my face was swollen an more problems I had with my teeth. Thank you to the team dentist they made me feel comfortable they we're also nice. I appreciate you's all. "Can't wait to be all fixed up at my next appointments"
Angelique, So pleased to hear that you felt comfortable and welcomed, the team do understand how confronting the dental experience can be especially when you have a problem with your oral health. The team will continue to take good care of you during your treatment. Thank you for the feedback.
Negative experience: Disappointing and expensive after being there several times.changed dentist.much more professional.explained what's happening to my teeth and gums.State of the Art equipment.
Sharron, We are sad to hear that after so many years you are no longer happy with our service. We do strive to keep our prices low and we have in recent times had to increase our charges to meet the additional cost of providing our service. We wish you all the best with your new provider.
Fantastic experience: Awesome service and great dentist!
Maria, Wonderful to hear that your experience was so positive. Thanks for the lovely review.
Fantastic experience: Best dentist practice I have been to. Highly recommend!
Sabine, Thank you so much for the review! Appreciate your feedback.
Fantastic experience: Dr Gordon McMullen is an outstanding Dentist! One of the Best! Carm and Leah are exceptional staff who look after you with a friendly smile from the moment you walk in. H Martin
H Martin, Lovely to get some feedback about our wonderful team at 2nd Ave. Thank you and so pleased you had a positive dental experience. Appreciate the feedback. :-)
Negative experience: Tried ringing multiple times but they dont answer their phone
Odin, Really sorry to hear this, our phones can be really busy during opening hours but we will get back to you if you leave a message.
Fantastic experience: Would highly recommend this dentist. They were great with appointments no fuss at all, and day of treatment was fast efficient and very friendly. Thank you Team dental will definitely be back.
Lynette, Thanks for being a great patient. Appreciate the review :-)
Fantastic experience: Faizu at Team Dental Tauranga is a knowledgeable dentist who provided top-notch care. I'm grateful for his expertise.
Jose, Thank you, we will be sure to pass this on to Faizu. Great to get your feedback.
Fantastic experience: Always fantastic
Michael, Thank you for all the lovely stars.
Fantastic experience: Very friendy service and top quality dental work. Explained everything and gave me great options and advice. I'll be back with a smile
Robert, So glad you had a positive experience. Thank you ;-)
Fantastic experience: I got recommended to sue davis through a friend and I couldn’t be happier. I am terrified of dentists and sue was gentle and really kind. I didn’t have any pain at all when getting a filling. I am so glad to have found a great dentists
Amy, Thank you for the wonderful review. Did you know that Sue also works from our Greerton Branch? Glad that your experience was so positive. That's what we aim for!!
Fantastic experience: Did a good job as not nice getting a tooth out but make you relax best u can .good we got a place to go out of normal hours if can't wait .
Megan, Thanks for the review, glad that the team were able to help you with your emergency.
Fantastic experience: Graeme and I have been going to Gordon at Team Dental and appreciate his very good service. We are welcomed by the nice smiling receptionist, who puts us at ease, which makes the rest of the visit a more comfortable experience.
Barbara, Thank you for the feedback, we think Gordon is a star as well and our receptionist team thank you for your feedback.
Fantastic experience: Receptionist Lee is amazing!
Tegan, Really appreciate the 5 stars!! Thank you
Fantastic experience: I always have a great experience at Team Dental. They are quick efficient and reasonably priced. And the lovely Teresa always makes me feel comfortable and holds my hands if needed
Vicki, Will be passing your feedback on to Teresa, Thank you so much for the positive review. ;-)
Fantastic experience: I have had my dental work done by Jesse for many years now, he always does such a good job and is so kind.
Ruth, So nice to hear. Jesse will be delighted to get the feedback. Thank you.
Fantastic experience: Love these guys. I was on holiday and needed emergency dental work and the team on 2nd ave came through with the goods. Highly recommend.
So glad to hear your experience was positive Nickson, really appreciate the review, the Team at 2nd Ave love getting feedback. Hope your holiday in the B.O.P was a goodie!
Fantastic experience: Love the service every time I go. The drs are great! And very considerate and efficient. The hygienist there is amazing too! So lovely and made me feel comfortable and looked after. Highly recommend for dental work. And to add the receptionists were amazing too! Very friendly and polite
Jessica the team were delighted to get your feed back. Thank you
Fantastic experience: Amazing dentist. Booked in for emergency extraction due to pregnancy. The team were so understanding and able to sort me out quickly. It was very affordable for a weekend and public holiday.
Hannah thank you for the 5 star review! Our team at 2nd Ave are committed to providing emergency services and really appreciate the feed back.
Fantastic experience: Really great dental clean today. Hygienist did an amazing job. No pain at all. Highly recommend this place
Hi James, thanks for the 5 stars! We are so glad that you had a great experience with Tori- we can't wait to pass on the great feedback to her. Keep smiling, team dental :)
Fantastic experience: Tory was amazingly talented Hygienist and she did really great job with my teeth cleaning and she explained very well one by one. THANK YOU SO MUCH for your great service and kindness.
Hi Sadie, thank you for taking the time to leave such a positive review. We can't wait to share this feedback with Tori- we think she deserves a chocolate fish or two! We look forward to welcoming you into the clinic sometime soon. Keep smiling, team dental :)
Fantastic experience: I recommend this friendly team and my hygienist Tori who was good at communicating what she was doing to put me at ease. A thorough, value for money job :)
Hi Nicola, thanks for the 5 star review! We are so glad you had an enjoyable experience- Tori truely is one of the best. We can't wait to pass on this great feedback to our team, what an amazing way to start a Monday! Thanks again and keep smiling, team dental :)
Fantastic experience: All I can say is AMAZING WORK! I had been dealing with tooth pain for weeks & finally got up and done something about it! I was scared of the pain due to previous extractions but this time around it was so easy & no pain at all. Thank you for the awesome work Gordon. You were amazing.
Hi Anahera, thanks for the amazing review! We really appreciate you taking the time to leave some feedback- and can't wait to help you out again some time soon if needed. Gordon is one of the best- we will share this review with him (and maybe some Easter eggs too!). Have a great Easter! Keep smiling, team dental :)
Fantastic experience: My partners had been working in Gisborne with the clean up and was having bad tooth pain for a couple of days now, couldn't get anywhere in Gisborne so drove here. Just under 4 hour drove but had to do it. Staff were amazing. Nice clean tidy dentist. Tha k you all, very awesome
Hi Mel, thanks for the great feedback. We are so glad that we could help your partner out- sorry about the 4 hour drive though! Thinking of all our friends and colleagues in Tairāwhiti, wishing everyone the best with clean up efforts. Keep smiling, team dental :)
Fantastic experience: Lovely team..
Hi Natasha- thanks for the great feedback! We really appreciate your review. Can't wait to see you again some time! Keep smiling, team dental :)
Negative experience: Called to book an emergency appointment. Found the receptionist to be rude and disinterested. The attitude she presented over the phone was really impolite. As first point of customer experience she made me feel uncomfortable so I decided to book elsewhere.
Hi Phylisha, thanks for reaching out. Tooth pain really is the worst- we are sorry to hear that we couldn't meet your expectations in this instance. Please contact our Practice Manger, Thiago, directly on 07 571 1230 if you would like to discuss further. Best, team dental
Negative experience: Awful service. I'd been in extreme pain with toothache for 2 days over Christmas, driven an hour to get there as it was the only place open and they told me there was no appointments for 2 days. I'd tried calling before I left and left a voicemail. Really disappointed and still in a lot of pain. I know it's the holidays and I only went because I was in agony or I'd have waited to see my regular dentist.
Hi Catherine, thanks for reaching out. Tooth pain is the worst isn't it! We are truely sorry that you could not be seen on the day- the Christmas season/public holidays are a busy and stressful time for healthcare workers. We try our best to offer as many emergency appointments as possible during times when most other dental practices close, but unfortunately still cannot meet all demand. We really appreciate our staff who take time away from their families to work over these weeks! It would be great if you could please re-consider your negative review, but understand your frustration. Merry Christams, team dental.
Fantastic experience: Team Dental are amazing! Absolutely terrified of dentists and they were friendly, professional and caring! Lee, Olly and the nurse Thank you! Thank you! Thank you! Highly recommended!
Hi Krystle, thanks so much for the 5 star review! You got the dream team- Lee and Olly are experts at making people feel comfortable. We can't wait to help you out again some time soon. Keep smiling, team dental :)
Fantastic experience: Can't recommend team dental 2nd ave enough, workmanship and care for patients is 100% every time without a doubt. Fair prices etc. You'll be looked after here
Thanks for the 5 stars Lloyds! We give 100% every day so are so glad you had a great experience. We appreciate the great feedback and can't wait to look after you again- you are a 5 star patient! Keep smiling, team dental :)
Fantastic experience: Came to Tauranga on holiday, had extreme dental pain for two nights. Didn't think anyone would see me on a Sunday but they gave me an appointment immediately and sorted the problem. I paid a lot less than I was expecting and the team were wonderful. The dentist explained what they were doing the whole way through and let me know the price beforehand so there were no surprises. The treatment was very professional and the pain has finally gone. If I lived here I would choose team dental every time. Thank you very much.
Hi Lisa- thanks for taking the time to leave such a lovely review! We are gutted to hear that tooth pain got in the way of your Tauranga holiday, but are glad we were able to sort it for you! We can't wait to pass this feedback onto our team- I am sure that it will make their day. Keep smiling, team dental :)
Negative experience: I had to make an emergency dental appointment here and found the front desk service to be very unwelcoming. As a mum of two young kids who is studying full time and working part time dental costs are not something that is easily attainable or affordable for me however as this was an emergency and I was in an significant amount of pain I had no choice. I found the tone of the conversation completely switch when I asked if they were able to offer winz quotes. The women who was serving me seemed to have no concern at all for me as a client and I felt very rushed and embarrassed when asking if I had to pay the full amount that day even though I had already called prior to the appointment to discuss my situation and need for financial assistance. I ended up paying the full amount because she said that was my only option and am now under huge amount of financial and emotional stress. In the likelihood that the women who served me sees this I’d like to ask you to please have a bit more compassion and understanding for people who visit your clinic because you have no idea of their situation or circumstances.
Thank you for your feedback, Grace. We totally understand how tough it is in these times and that the cost of dental services can place a lot of stress on our customers. Our team do try very hard but obviously in your case we have come up short, so our sincere apologies for this. I have outlined your feedback with Carmen (Receptionist) and Olly (Dentist) and we certainly take on board your request to show more compassion in future. Thanks, team dental.
Fantastic experience: I'm a seriously scared dental patient and had put off getting a broken tooth looked at until it turned to a toothache. Gordon and his nurse (sorry didn't catch her name) were amazing. They were patient with me and I was stoked that the tooth could actually be filled instead of pulled. Highly recommend if you have any hesitation around dental treatment. I will definitely go back for a check up and clean now that I feel so comfortable. Thank you.
Hi Leah, What great feedback! We are so glad that you had an (almost) enjoyable experience at the Dentist. Can't wait to see you again in the future. Keep smiling, Team Dental :)
Fantastic experience: The best dental experience I have ever had. I am one of many people who have a phobia of the dentist and the team at Team Dental were fantastic. Ollie did an amazing job - he was genuinely kind and understanding, and the procedure was completely pain free! The receptionists were lovely & welcoming. I almost cancelled my appointment due to nerves, but now I am so glad I didn’t. This is where my family and I will be going whenever we need dental work in the future. Thanks guys!!
Katie- Thank you so much for sharing your experience! We really do try to make dental care easy for everyone. We know the Dentist can be scary and are glad that Dr Olly could make you feel at ease! Cant wait to see you again sometime soon :)
Negative experience: Extremely disappointed in this practice. Being the only emergency dentist in Tauranga I would expect them to at least be of some kind of assistance when you have broken a temporary crown and the nerves are exposed. After asking if a dentist was available, the receptionist asked what the problem is. I explained to her that I broke my temporary crown and the nerves are exposed. After hearing that I'm getting my crowns done with another dental practice she immediately changed her tune and told me that they can't help me and that my only option would be to call my existing dentist the next day for an appointment. Just too bad my existing dentist's first available appointment is the 21st of December! If you're looking for an emergency dentist and you're not having other work done by them or you're not an existing patient, then don't even bother calling. You'll just have to wait in pain until your regular dentist can help you.
Hi Lizelle, thanks for reaching out. We understand how frustrating it can be when you aren't able to get a Dentist appointment on the day. It is important with some high-cost/multiple visit dental procedures (e.g. crowns) to see the same Dentist throughout. Any treatment we offered mid-way through your exisiting treatment plan may have compromised the outcome of this. We encourage you to let your Dentist know how urgent your situation is.
Fantastic experience: Bang on time. There when I needed help and all sorted in 15 minutes and NO pain!!!! Thanks so much.
Hi James- thanks for sharing your experience! We are so glad we could help you out with you needed it. Cant wait to see you again sometime :)
Fantastic experience: Lovely professional friendly dentist and hygienist who sorted out my aching gums! Will definitely be making more frequent visits!
Thanks Linda
Fantastic experience: Amazing Team! I had to bring my baby in one of my appointments and the nurses were lovely with him, when I left the room he was being all pumpered by the ladies working there haha I always see Jesse O'Neil, Such nice person and good dentist, and his nurse Robina (sorry might not be well spelled) is simply a sweetheart, . Great experice, thank you team!
Thank you for the review Noe, appreciate it.
Positive experience: I have an irrational fear of dentists and any procedure involving sharp objects poking around inside my mouth makes me sweat and shake. So I was really unhappy when I was told recently a lower molar couldn't be saved and had to be extracted. I was referred to Gordon (Gordie) and Teressa at Team Dental, 2nd Ave in Tauranga and arrived feeling highly anxious and scared. Although Teressa didn't dress up as a tooth fairy Ill forgive her she was one of the most encouraging and positive dental assistants I've met :) and Gordie an extremely patient and gentle dentist. Overall, and under the circumstances, my experience was very positive due to their collective approach and I felt respected and well supported throughout the procedure. If you are a nervous patient like me, you can feel confident with the care that this highly skilled team will take with you and your teeth.
Fantastic experience: Wonderful service today.....wierd to say that about a dentist. Highly recommend.
Fantastic experience: I cant stress how much DR Faizu has helped me with my teeth. He has been absolutely amazing! Best dentist Ive had!!!
Fantastic experience: Friendly Team,they put you at ease straight away Dr Faizu Raja and his assistant were excellent and did a great job - Highly recommend
Negative experience: I do not recommend this dentist. I was not told i had to eat for the pain lozenge to work, and was only told so when the pain started despite telling them i hadnt eaten. On another visit my extraction was put on pause halfway out so the dentist could answer his cell phone. Be warned
Fantastic experience: My dentist Dr Faizu Raja is kind, straight forward and very professional. Excellent prices and trustworthy team. Thank you so much.
Negative experience: Be warned - this emergency dentist has a serious shortcoming in not being able to offer extractions. The pain relief and antibiotic I was offered fell far short of dealing with the problem and left me in considerable pain. I was forced to resort to a different dentist who could not understand the inadequacy I was offered.
Team Dental do offer extractions and we have no idea why you would have been told that we do not offer extractions. It is definitely a service that we provide every day. An appointment is required and perhaps this was the problem.
Negative experience: My poor sister had a terrible time here. She needed to be seen urgently and after pulling her tooth they sent her away with no prescription for pain killers or antibiotics. Her pain increased so bad over the weekend she was rushed to the Dr who couldn’t believe she was not given any pain relief or antibiotics for the infection she had. The Dr had to call them and demand they see her again urgently to fix what they’d done. On her second visit the Dentist was so rude and nasty to my sister, giving her no pain relief while he harshly fixed what they’d done and then tried to charge her for it after telling her there would be no charge for FIXING THEIR OWN MISTAKE. Horrible dentists, would never recommend to anyone!!!
Olivia, having a tooth removed and the healing process that follows can be a painful experience. The prescribing of anti biotics and prescription pain medication once the cause of the infection (the tooth) has been removed is usually not required. Occasionally if the blood clot is dislodged pain can increase and a dressing is required. This sounds like what has happened to your sister. Her GP may not have been familiar with this situation. We are open at our 2nd Ave branch 7 days and if she had called would have been happy to see her, at no charge.
Negative experience: A&E? Not really. I was in agony over the New Year's holiday and they told me: they closed at 4pm, I need to make an appointment to be seen, they don't have any appointments available! Also rude staff answering the phone/ at reception. Luckily I found another dentist who gave me an appointment immediately (even though he was only in over the holidays for paperwork).
Hi Sheryl. Sorry we were not able to help you on this occasion. Team Dental are not an A&E. We aren’t a public emergency room and while we try to see everyone promptly sometimes that is just not possible. Locating another dentist who is available or attending the local hospital is the appropriate action to take in such circumstances. Our hours are Monday – Friday 9am – 6pm, Saturday and all Public Holidays except Christmas10 – 4 and Sundays 1 -4.
Negative experience: I would not recommend this place especially after a very good friend of mine went through a very traumatising procedure that the dentist/butcher should not have done. The dentist/butcher obviously had no brains and got his certificate from a weetbix box because any qualified dentist would not do the work on the patient that this one did without other treatment first patients rights were breached big time. And my friend had unfair treatment and is now going through a painful time which was unnecessary and uncalled for and they still couldn't complete their treatment which has left my friend very scared and traumatised and afraid to sleep at night. Come on guys up your skill with a caring compassionate continuity
Anthony, We appreciate that you are trying to support a friend. Our Dentist has had many communications with his patient and the patients support person, they have organised a very satisfactory outcome. It is obviously not appropriate to share patient details with a third party so we are not able to speak to you directly regarding your concerns for your friend, but rest assured your friend is out of pain and has been treated. Please also be aware that all our Dentist are BDS qualified and are registered with the New Zealand Dental Council.
Fantastic experience: Excellent, professional service from Dr Faizu Raja. He explained the procedure and clearly knew exactly what was required. Everything went smoothly and at a very reasonable cost. Friendly too. Thank you.
Fantastic experience: I had a fear of Dentists in the past but Gordon McMullen and his trusty side-kick Tessa dispelled all my fears. Their humour and wit always makes my visits entertaining, whilst still being professional,honest and reasonably priced.
Fantastic experience: Well we all know getting a tooth removed is not the most enjoyable experience but I can honestly say Jess and Helen put me at ease and I had a good experience with them! Thank you so much
Fantastic experience: Fantastic professional service by all staff...Faizu (best dentist ever!) explained whole procedure of treatment...before and after extraction...thankyou to you all
Fantastic experience: Today was my first time at this dental clinic, and it was a great experience. The lady at reception was so nice and helped me alot when it came to making bookings etc. And the dentist I had Mr. Faizu was such a cool dentist, super friendly and did his job fast, I felt no pain and i was sitting comfortably the whole time. Him and his assistant even made me laugh a couple of times. I've definitely found my new favorite dentist and dental clinic. I love the dentist and cant wait for our next appointment. Thankyou Mr. Faizu for fixing my toothe.
Fantastic experience: Remarkable service from a caring and empathetic team. Wonderful sense of humour which calmed the nerves. They really went above and beyond (even late on a Saturday afternoon) and I can't recommend them enough. Thank you all!
Fantastic experience: I had 4 front teeth fillings done. Dr. Gordon did a great job. I love my smile now. It is worth the money.
Fantastic experience: Had a serious toothache and needed it extracted. Rang them that morning (Saturday too) and they fitted me in . Awesome friendly staff . Thanks Gordon for a great experience.
Fantastic experience: Amazing service!! Got an appointment on the day I called. I got my wisdom tooth removed and was very nervous but they made me felt so comfortable and had great sense of humour. Overall the team seemed to really love there jobs it was great! Definitely will be back for any other dental work!
Fantastic experience: excellent service, was happy to get appointment immediately on weekend, after xray I was told that is not the tooth problem but sinus! was surprised with diagnosis, but now, after a few weeks-I know it was correct! thank you
Negative experience: Highly unprofessional. I had a temporary filling put in and was told it would hold til the date I would have my crown treatment done, the filling fell out before the date of my crown treatment and then I was refused a re filling. I had to wait over a week to get any answers to move forward with treatments, passed on to superior after superior until I was called by a woman who laughed joked. I have had three treatments in the past with team dental, you would think they would look after returning customers.
Hi Ben, Thank you for your feed back. Feedback positive and negative ensures our Team regularly review our processes and procedures. In your case, your complaint was not dealt with in a timely manner, this it seemed caused a delay in you seeking treatment to remedy your problem. I apologise for that and I have been working with our front line Team at the branch to make sure that delays like this don’t happen.
Fantastic experience: The staff at team dental are simply amazing! Freindly and very efficent. My broken chipped tooth was fixed in a jiffy and the cost was more than reasonable. Highly recommend.
Fantastic experience: These guys are one of the best around Good price great service. Use them there the best I have found Thanks guys
Positive experience: Hi I had a broken filling on Saturday, ( i'm really anxious with medical procedures) Team dental got Simon to sort it out on Sunday, 3 days later I had pain problems and went back and seen Simon at Team Dental he did some re adjustments and no charge and now no problems. Team Dental really helped and listened to my needs. Thanks people, great work.
Fantastic experience: Kia ora On entering the reception area I was welcomed with a cheery hello! I had a procedure which involved repairing a fractured filling. I was made to feel at ease, I had everything explained to me, and received very professional service throughout and at a fair price too. I also love the fact that everyone seems happy to be working there and laughter can often be heard. Thank-you to EVERYONE at Team Dental you are highly recommended by me. PS Love the magazines and daily newspaper - I hope that keeping current reading material and a newspaper subscription is a priority. ka kite ano
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