Fendalton Dental
Information about Fendalton Dental
8041, Christchurch
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-16:15
- saturday: (closed)
Welcome to Fendalton Dental,
We bring you more than 35 years of combined clinical experience in dental practice. We use the best technology available and aspire to provide this in an ambience of comfort and care.
Our dental services include cosmetic dentistry, general check-up and dental services, oral surgery, teeth whitening and dental hygienist.
We also provide a range of facial aesthetic services including botox, microneedling and more.
We look forward to welcoming you to Fendalton Dental Surgery.
Our comment from Best Dentists Club about Fendalton Dental:
Fendalton Dental is a highly esteemed dental practice located in Christchurch, New Zealand, known for its exceptional patient care and cutting-edge treatments. Patients have consistently praised the team for their professionalism, thoroughness, and the warm, welcoming atmosphere. Here are some highlights from user experiences:
- Expert and Compassionate Care: Dr. Keith Chiang and Dr. Shweta Gautam have received accolades for their attentive and empathetic approach, especially towards anxious patients. Many reviewers noted their ability to explain procedures in an understandable manner, which helps alleviate fears and build trust.
- State-of-the-Art Technology: Fendalton Dental is recognized for utilizing modern equipment, including laser surgical tools, which contributes to a smoother, more efficient treatment process.
- Affordability and Transparency: Users have highlighted the reasonable pricing for services, particularly new patient specials, making dental care accessible to a wider audience.
- Exceptional Staff Support: The entire team, including receptionists and dental assistants, is frequently commended for their friendliness and willingness to go above and beyond to ensure patient comfort.
- Painless Procedures: Many patients reported that their experiences, including tooth extractions and surgeries, were painless and met with a high standard of care, thanks to the practitioners’ expert techniques.
With numerous positive testimonials, Fendalton Dental stands out as a premier choice for anyone seeking dental services in a supportive and professional environment.
Services and Treatments
Fendalton Dental: Reviews
Fantastic experience: Dr. Keith and Dr. Shweta - Thank you so much. Dr. Keith enlightened me about my oral health and as per him, he took me on a 'journey to my mouth' and explained everything in Layman. Not only I was given realistic advice regarding my situation but also financial advice regarding what would save me money in the long run. They helped me immediately with the laser surgery which I really was inclined for, w.r.t my wisdom tooth - this was in the first consultation itself. I was going through a hard time since almost 2 weeks until today and had been to another dental clinic who charged me a ridiculous amount of $220 for the consultation and x-ray even though their website said it would cost only $120. But here at Fendalton Dental, my consultation and the surgery which happened in the first visit itself via their prompt action, cost me about $350. I believe their topnotch advice, prompt action and affordability makes them the best dental care around here as far as I know. Also, they are one of the only 2 dental care I am aware of in Christchurch who have the laser surgical equipment. The only thing that I initially found troublesome was the availability of appointment which I quickly realized once I was in the clinic that they were really busy and very much booked - completely packed - so there was no helping it. Anyways, thank you for your prompt help. I am feeling much better now.
Thank you very much for your invaluable insight and feedback. We are glad to be of help to you and your words encourages us and reinforces our belief in providing the best to our patients.
Fantastic experience: There is a new patient special $49 for a check up so booked with Dr Shweta and she recommend some fillings and scaling/clean etc. Had no issues during procedure ( just need to get use to my fillings!) and she checked that I was ok all the way. I was glad I found the new patient special as I obviously needed some dental work done. Highly recommend anyone to take up the new patient special and get a check up!
Thank you very much for your invaluable support and feedback Shawn. We are very happy to be of help to you and strive to offer the best to our patients. See you at your next dental visit.
Fantastic experience: I brought my Special Needs Adult Daughter in to see Dr Haneen Alayan for a broken tooth removal.Her and her Dental Assistant were so lovely,empathetic and calming towards my Daughter who has severe Anxiety in regards to going to the Dentist. Dr Alay explained what she was going to do at every step of the procedure to my Daughter,and didn't proceed until she was ready. She made it a wonderful experience for my Daughter ,and I would highly recommend the Fendalton Dental Team as a Dental Provider.
Fantastic experience: My recent visit to Fendalton Dentist was exceptional, thanks to Dr. Shweta Gautam. From the moment I walked in, Dr. Gautam's welcoming demeanor and professionalism made me feel at ease. She took the time to listen to my concerns and answered all my questions thoroughly, ensuring I understood the treatment options available. Dr. Gautam was incredibly accommodating, adjusting the appointment to fit my schedule and making sure I was comfortable throughout the procedure. Her gentle approach and attention to detail made the whole experience stress-free and pleasant. I am truly grateful for the outstanding care and service provided by Dr. Gautam and the entire team at Fendalton Dentist. I highly recommend them to anyone looking for exceptional dental care in a warm and friendly environment.
Thank you very much for your kind review. It is very rewarding and also encourages us to strive and be better. Much appreciated.
Fantastic experience: I had 2 wisdom teeth extraction here performed by Dr Shweta Gautam, it was my first ever surgery on anything. She provided a really good performance, which lead to me having a pleasant experience I felt so comfortable and safe in her hands, It was definitely worth the money.
Thank you very much for your kind feedback. It was a great pleasure to be given an opportunity to look after you. Much appreciated.
Fantastic experience: I had a surgical treatment with Dr. Keith at Fendalton Dental recently, and I’m really happy with the care I received. Dr. Keith is very professional and skilled, and he made me feel comfortable throughout the process. He actually did a surgical repair on my problem tooth 10 years ago, and I trusted him again for this procedure. Everything went smoothly, and I’m already feeling much better. The whole team was great! The reception staff were friendly and welcoming, and the dental assistants were kind and caring. Big thanks to Dr. Keith and the team! I really appreciate your great work. Gordon
Thank you very much for your kind feedback. Really much appreciated.
Fantastic experience: I recently visited Dr. Haneen Alayan and had an excellent experience. From the moment I walked in, the staff was warm and welcoming, making me feel at ease right away. Dr. Haneen took the time to explain each procedure in detail, ensuring I understood what was going on and addressing any concerns I had. Their professionalism and patience were greatly appreciated. Highly recommend for anyone seeking a great dentist!
Thank you very much for your kind feedback. It was a pleasure to be given an opportunity to look after you. Much appreciated
Fantastic experience: I had a wisdom tooth extraction performed by Dr Keith Chiang. I could not have had a more positive experience. The procedure went incredibly well and Dr Chiang had effective communication throughout the entirety of the procedure. My own recovery was also smooth with minimal bruising or swelling. I was impressed by the level of care I received throughout the whole process. I am very satisfied with my experience and will happily be referring other people to the practice. I was also very fortunate to meet Dr Chiang's dog, Oreo! He was in the staff room and brought in briefly to say hello post-op.
Thank you Molly for such a lovely review. We are very grateful that you chose us to look after you and it was our duty and responsibility to look after you like we always do for everyone. Oreo is our team member who loves being pampered and is always happy to have cuddles.
Fantastic experience: The most amazing team, I highly recommend Dr Keith and the team. I have severe medical related trauma and anxiety. Fendalton dental, understood completely and did everything to make me comfortable with out any judgement, they have changed my perspective on dentists completely. Please please if you have worries make this team your go too. You won't regret it, absolutely amazing.
Hi Claire, truly humbled and stoked by your lovely review. The team is grateful for this and is most gratifying and satisfying to see such comments. We always try our best to meet all expectations and beyond. for people from all walks of life and treat them with utmost care. Thank you and look forward to seeing you again.
Fantastic experience: Can't recommend Dr Gautam highly enough. I was very anxious about visiting the dentist for the first time in several years and she made the whole process go so smoothly. Great at explaining what's going on while reassuring you. Also, I've never had a more painless and comfortable experience in the dentist chair so she is very skilled.
Thank you very much for your kind review. We strive to give our best and uphold our highest standards in clinical care. DR Shweta and our team are very grateful for this encouraging feedback. Many thanks again and thanks for giving us a chance to look after you.
Fantastic experience: I’m absolutely terrified of dentists due to past appointments with other dental firms, but this is the first time in over two decades that I had a genuinely good experience. Dr. Keith was incredibly polite, knowledgeable and supportive. He made sure my partner and I were well informed of what had to be done and why, and was incredibly patient when I started to feel anxious. The medicine he prescribed to get my infection under control had already started to work its magic which is a noticeable improvement from other dentists (and thank goodness for that, I was in agony a few hours ago). For the first time in my life, I’m not dreading a follow up appointment.
Thank you very much for your kind review. The whole team really appreciate it and endeavor to keep up our highest standards.
Fantastic experience: I had some major dental work done that I have been putting off for years. Dr Keith (and all other staff members, nurses and reception) is so friendly and judgement free. He got the job done under sedation quick and easy. I highly recommend ! They also have Afterpay, gem visa, WINZ & other payment options. Thank you guys!
It is great to have been given a chance to look after you. We are very happy you had a great experience with us and thank you for your lovely feedback. See you next check up!
Fantastic experience: Great friendly but professional service, the procedure was fully explained with no surprises at the end so a very happy customer here.
Thank you Warwick for the trust placed in us to look after you. Your lovely feedback is truly appreciated.
Fantastic experience: I had my one of molars pulled by Dr. Haneen. Amazing dentist. She was asking if I am ok all the time, explained the procedure very well. She is very caring and nice. Totally recommend her
Thanks for your lovely words and we are blessed to have such loyal patients.
Fantastic experience: Dr Keith treated me well and thoroughly prepared me for the procedure. The clinic was clean and modern, and was taken care of well. Will definitely recommend to family and friends!
Thank you Regan, truly appreciate your feedback.
Fantastic experience: Absolutely amazing dentist I had my 4 wisdom teeth out by Dr Keith and he was lovely explained everything reassured me it would be okay, I am so glad I went there I got in within 2 weeks I was in a lot of pain, I want to change dentist to go here, It was a great price too. I’m so thankful they are gone Keith had a great sense of humour so it made me feel less anxious in a time of so much pain Thank you very much Haneen is a great at her job and always asking if I’m okay, she made me feel less worried and always answering all my questions Gorge is very lovely and does a great job here
Thanks= you very much for the faith and trust placed in Dr Keith and his team. Your very kind words are very much appreciated and you are indeed a lovely patient. We look forward to looking after your dental needs. Kind regards.
Fantastic experience: Had 3 wisdoms extracted, Dr. Chiang and his assistant was thorough and precise. Dr Chiang makes sure that you are comfortable and explains the whole process to help you at ease. Highly recommended.
Thank you very much for placing your trust in us and giving us the opportunity to look after you. We really appreciate your kind words.
Fantastic experience: Highly recommended, very professional. Top the standard
Thanks so much for your lovely feedback, Noya, It was a pleasure looking after you and thanks for giving us an opportunity to look after you.
Fantastic experience: I cant rate this place highly enough. I was originally referred here by another dentist to have sedation for a tooth removal. After having a consultation here, they have decided to try and save the tooth instead by filling it. I am a very nervous patient and they were so kind and caring throughout the procedure. I had the best level of care. Thank you so so much
Morning Ali Thank you very much for your feedback. We are always committed to providing patients with the best and most appropriate treatment. It was our pleasure to look after you. :) Fendalton Team
Fantastic experience: Dr Chiang and his team are amazing. I had wonderful expert care and results. Thank you all.
Thanks so much for your lovely feedback Ralph. Really motivates us to deliver consistent excellent clinical work.
Fantastic experience: The team at Fendalton Dental are absolutely amazing. They looked after me prior to my complicated surgery and also during the surgery. I felt very relaxed and comfortable throughout the procedure and have had no pain since. Thank you so much for looking after me and checking up on me afterwards.
Dear Coso Thank you for your review. It was our pleasure to help you out. It's good to hear that you had a good recovery after the surgery. Thank you once again for your kind words. :) Fendalton Team
Fantastic experience: Recently got my root canal and dental implant done and the experience was top notch . All the team member try their best to look after you .Dr. Keith is so experienced and does treatment in detail to make it long lasting! Dr. Shweta is another gem in the team very knowledgeable and have done all the treatment procedures with high skills and extra care Krystal was always making sure to get me appointments on preferred times adjusting with my daily busy schedule. Again thank you to all the team members at Fendalton Dental and highly recommended to anyone who wants their dental care look after with high standards!
Hi Devasya, We are very humbled by your gracious review and the time you have taken to share your positive experience with us at Fendalton Dental Surgery. Please do let us know if there is anything further we can help you with in the future. We appreciate your feedback and are delighted to know that you have enjoyed our services.
Fantastic experience: Dr. Keith Chiang is an excellent dentist and a thorough professional. He has a remarkable ability to inspire confidence in his patients because of his thorough and methodical approach. He is very detailed and transparent in explaining the problems as also their resolution. I had a complicated wisdom tooth to be extracted but he did it with an ease. After care was exceptional, he was in contact with me all the time to know how I was doing. He is a great Human as well, he didn’t hesitate to see me over the weekend and surpass expections to help me to heal fully and quickly. I am fully satisfied and very happy with the results. He has a very good team of experts and assistants. The Clinic is very well managed and is exceptionally clean and hygienic which is commendable. It has modern equipment and devices. I highly recommend Fendelton Dental Surgery and Dr. Keith Chiang to anyone who wants exceptional dental care. - Manpreet
Dear Manpreet, It was our absolute pleasure helping and guiding you through from your consultation to completion. We are very humbled by your gracious review and the time you have taken to share your positive experience with Fendalton Dental Surgery. Please do let us know if there is anything further we can help you with in the future. We appreciate your feedback and are delighted to know that you have enjoyed our services. Merry Christmas from the Fendalton Team
Fantastic experience: I came to Keith as an emergency referral l was in a bad way with an infection that had made its way up into my sinus. Hospital were unable to help. Keith is my hero. Nikki
Thank you very much for your feedback Nikki and we are very happy we could help you. Take care!
Fantastic experience: I have been to Keith Chiang twice now for extractions. Each time l was treated with understanding, patience, and very caring staff. Keith was amazing and l recommend strongly that if you need treatment he's the one to see. Yvonne
Thank you very much for placing your trust in us and giving us the opportunity to look after you. We really appreciate your kind words.
Fantastic experience: I have recently completed my 3 stages of dental implant to replace an old missing tooth. Each and every step was well explained and thoroughly carried out. So worth it! Right from the receptionist to the hygienist to the nurses and of course Dr Keith, each and everyone of them were so professional yet so caring in a personal way. I highly recommend the Fendalton Dental Surgery team to anyone who is looking for an experience expert dental care. Thank you team for taking care of me throughout my implant journey
Thanks Henry It was our pleasure to help you out, and we're so happy to hear such kind words about our team!
Fantastic experience: I recently had two wisdom teeth removed by Dr. Keith Chiang & his team. I found both the team & Dr. Chiang excellent, his communication on the initial consultation & on the day of the surgery were top notch. So much so I did not require pain relief after the extraction. I can not recommend this practice highly enough. I was also pleasantly surprised at the size of the account.
Thanks for such a wonderful feedback Jeff! It We're so happy that everything went well and you didn't need any pain relief after, a great result for you! Thanks for choosing us and sharing your experience with others. Take care!
Fantastic experience: I was referred to Dr Keith Chang and his team at Fendalton Dental for a tooth extraction. The staff have been so kind and patient, always communicating well. Dr Keith explained the procedure to me at our first consultation and on the day I felt very much at ease even though I had some anxiety about the extraction. It was actually a smooth and easy process. I was followed up the day after extraction with a phone call and then one week post surgery I had an x-ray and check. I've been grateful for the team's professionalism, kindness and patience explaining the extraction and implant process leaving me feeling respected and that this team really care for their patients! Thank you team, see you in a few months time.
Hi Lea, It was a pleasure to look after you. Thanks for your kind review and wonderful feedback. We look forward to your next visit. Thanks once again for placing your trust and faith in our team to look after you. Kind regards, Fendalton Dental Surgery
Fantastic experience: I could not recommend Dr Keith Chiang more. I've never had a medical professional be so thorough in explaining a procedure as well as being so calming, I'm so grateful to have had such a wonderful experience with him and the nurses along side him
Hi Barbara, Thanks for your kind words and wonderful review. It was a pleasure looking after you and thanks for placing faith and trust in our team. Much appreciated!
Fantastic experience: Amazing dental team. All friendly and caring. Also a lovely receptionist.
Thank you so much for your lovely words Kim, We are glad we could help you get on top of your oral health.
Fantastic experience: Pain free, says it all..almost, very helpful, great communication and make follow up, easy to understand, was nice going back for free check up, A+ thank you.
Thank you very much for your kind words and great feedback. You are a great person and lovely to deal with as well.
Fantastic experience: So happy that I don't have wisdom teeth anymore!! Everyone at fendalton dental was so nice and made me feel very comfortable. Well, as comfortable as you can possibly be at the dentist lol
“Thank you so much for taking the time to leave us this amazing review Dani, we are glad you felt this way. and YAY, no more wisdom teeth to bother you.
Fantastic experience: I have suffered major dental phobia my whole life which debilitated me from accessing the treatment I needed in my teen and early adult years. After searching for the right dentist for the last 7 years, and being kicked out of 3 practises in that time, I am so grateful to have met Keith to attend to my teeth. Prior to meeting him, there was a discrepency during my treatment with another dentist practising out of his office which was beyond his control at the time, and could have very easily traumatised me further, had he not dealt with it in such a compassionate and professional manner, gaining my trust and respect. When I finally met him to have a wisdom tooth extracted the procedure was quick and painless and my face didnt even do that weird numb saggy thing it usually does. He is very informative and efficient in all areas and I am actually looking forward to having my 2 bottom wisdoms surgically removed by him soon. I have never had an IV sedation which I would never have imagined would be possible for me, but I trust I am in good hands with Keith and so finally I can be relieved of my years-long suffering. Krystal the receptionist is also a great communicator. From the bottom of my heart, thank you. *Patient Kaya using Ben's google account
Hi Kaya, it was a great pleasure getting to know you more and thanks for giving us a chance to understand your needs better. It's a different approach for everyone and we plan to their individual requirements. We are so stoked to have achieved a great outcome for you. We are humbled by your kind words which moved many of us. This is the reason why we love doing what we do Best! We look forward to seeing you soon. Take care.
Fantastic experience: A pain-free tooth extraction.
Hi Helen, Thank you very much for your fabulous rating and kind words. We try our best to deliver the best care possible. We're glad you had a good experience.
Fantastic experience: It’s alright.
Hi Alek, thanks for your rating and feedback.
Fantastic experience: Absolutely grateful and satisfied with the help I got here, despite this being my first dental experience in NZ, which means I don’t really have much to compare to. I had multiple sessions, and in each one of them I felt the warmth and friendliness of all staffs, the doctors are super patient and informative, everything went very smooth and neat with great deal of professionalism, all my questions and concerns were all met with nothing but patient explanations and valuable advices. Charges and pricing are also very reasonable and transparent. If I unluckily have to go thru dental problems again, I will wish to be back here for it.
Thank you for your kind words, Carl. This mean a lot to our team as we try our best to deliver highest quality standards consistently. You are such a superstar patient and it was great meeting you and looking after your dental needs.
Fantastic experience: I had two of my wisdom teeth removed a few months ago by Dr Keith Chiang. I had a great experience as Keith was very informative and helpful. The fact that I was able to come in so easily if I had any issues post-extraction was a big relief and was very useful. I experienced some pain which wouldn't go away after the extraction and Keith fixed it instantly! The whole team here is so lovely, especially Emily and Lais, who were so kind and made me feel at ease throughout the whole process. Thank you very much!
Thank you very much for your great feedback and it means a lot for us. It was a pleasure looking after you .
Fantastic experience: From my first meeting with Dr. Chiang, it was clear to me that I could have complete confidence in his high level of competence and expertise. When you need to have significant dental work done, this makes all the difference -- during the actual procedure, I could simply lie back and relax, knowing that I was in excellent hands. Dr. Chiang and his staff are also highly professional, personable, friendly, and helpful. Very much recommended if you are looking for a dental surgeon in the Christchurch area or on the South Island (or in New Zealand, for that matter). Update: August 19, 2021: I got a metal-free zirconium implant at Fendalton Dental Surgery two weeks ago and had an excellent experience, one again feeling complete confidence in the hands of Keith, truly an expert in his field, and his friendly and supportive staff. I recommend the practice very highly. In addition, it is probably one of the only, if not the only place at present to get a metal-free zirconium implant on the South Island.
Thanks for your lovely feedback Aaron. We are most pleased to have had the opportunity to look after you. Much appreciated.
Fantastic experience: I could not be happier with the service I received, the procedure was quick and painless, although with a few unforeseen isues that stemmed from my unique case, however these were handled professionally and quickly. The staff went above and beyond to meet my needs and address my concerns post op as well, always being incredibly friendly polite and patient. 10/10!
Thank you Nikki for your great feedback! We strive to make sure that every patient has an experience like yours and I am glad that you were able to have this. Feedback like this helps motivate our team even more, You were a great patient we hope everything is feeling much better now. Thank you again
Fantastic experience: Very grateful for Keith, Emily and team for helping me get through the removal of 2 severely impacted wisdom teeth. I have intense health anxiety and this was a process for me. Keith was very helpful both prior to and following the surgery. Emily was very helpful when I had concerns after surgery and made me feel reassured. Calling me a few hours after the surgery was a great touch also. I can't thank the team enough. I felt like I was in great hands here. Thank you for your patience with me!
Thank you for your lovely review Emily. I am glad we could make the whole process less scary for you and make a difference with our approach. Take care
Fantastic experience: Very impressed with the service and care provided by Keith and the team at Fendalton Dental.
Thanks so much for your lovely review and its been a great honour looking after your and your family's dental needs. Much appreciated from all of us!
Fantastic experience: From the first time I was greeted by Emily at reception with a courteous smile and friendly hello through to the painless implant that I had which was explained to me every step of the way by Keith who I had told that i was a big chicken made it less scary for me. His assistants were always making sure i was okay all the time. I would highly recommend this Dental surgery to anyone who is afraid of pain as i didn't feel a thing. Thanks Fendalton Dental Surgery :-)
Thanks for your lovely feedback Graham and our team really appreciates it. It was a great pleasure looking after you.
Fantastic experience: Today I had my checkup after having a tooth extracted. By Keith . I found the whole experience very interesting as Keith informed me about the whole process before the extraction. He was very gentle and cared for me (as I have had bad experiences with dentists before). I would highly recommend the Fendalton Dental Surgery.
Thank you very much for your kind feedback Lyn, we truly appreciate it.
Fantastic experience: Great experience and so friendly. Being terrified of a dentist they really made me feel comfortable. Thank you so much
Thank you Bronwyn for your lovely feedback and very kind words. It means a lot to us and motivates us to keep up our standards of care.
Negative experience: The front desk staff we're amazing and friendly same with the assistance but Dr keth is horrible. Firstly he refused my first surgery date because he wanted half the payment up front. Once I left I made a phone call and got most of it paid off later the same day. I then had to wait another 3 weeks for my new surgery date without a single call or review of medication when I had a severely infected wisdom tooth. Then come the day of surgery first of all he gives me oral sedation then he goes on to ask me how I'm going to sort out the rest of the payment, he then starts requesting information on an employee at a different dentistry his apart of from a supplier and after this he goes on to discipline his assistants for having lunch when that exactly what he was doing. During the surgery I couldn't feel the little things like the moving of the gums or even the stitches going in but OMG the pain from him grinding at the tooth and the force on my jaw when he was trying to get it out was extremely bad, he wouldn't know if though I was clearly in pain and didn't give me a break he just kept going and got his assistants to hold my head. He is a horrible "doctor" and a worse dentist 100% wouldn't recommend to anyone.
Very Sorry to hear that you had such an experience and thanks for your comments. We take such critical feedback very seriously and we have had an internal discussion about this so it doesn't happen again. With regards to our overall approach and business model, we expect payment on the day of treatment, if not at least half payment and you can pay the other half off using our flexible payment plans. That wasn't organized from you as WINZ let us both down hence the initial surgey had to be deferred. We can empathize with you about the pain and suffering you had to put up with but a simple phone call to us until the next appointment would have sufficed as we would have sent you a script of strong antibiotics and painkillers to control the infection. Due to this not happening, we noticed that your tooth was badly infected at the rime of the next surgery 3 weeks later and Dr Keith made sure that your badly broken and infected tooth was removed as quickly as possible. It can be challenging in such situations as the local anesthetic injection doesn't work 100% and that's the reason you may have felt the discomfort during the surgery. Finally , Unfortunately there was a delay and slight mix up by the nurse with your sedative drug which wasn't given on time which upset Dr Keith greatly as he has very high standards of care. He however acknowledges and regrets his comments made in your presence. Hope you are much better now as the tooth is gone and no longer making your life miserable. Take care and thanks for your feedback which has made our protocols towards patient care even better.
Negative experience: The front team are super friendly and helpful but I don't think I've ever been so traumatized by a medical proffesional in my life. While undergoing a wisdom extraction I opted for anesthetic as I have a lot of anxiety issues and knew being fully awake wouldn't go well for myself. During the procedure I was completely lucid, feeling everything, in tears and having a full blown panic attack alone with no family to speak for me and struggling to breath and being so drugged up obviously I cant make much sense of the situation or calm myself down let alone make a decision when they asked me to stop. Even after explaining I couldn't breathe and that I was in a immense pain feeling everything several times I got told to stop it or get out.. being under those kinds of drugs with no support and having a full blown panic attack you would think they would be more helpful or sensitive, even just give me a second to breath and explain what they will do next so I don't feel completely out or control but the fact that several people are rushing and pulling in the your mouth while your in tears and having a panic attack is just appalling. I don't see myself trusting any medical professional to see me let alone touch me. Not to mention the extra teeth dr Keith wanted to pull out which have enough room and don't need to be pulled, I will definitely be finding another dentist for aftercare and will deter others from visiting
Hi Charli, it is very disappointing to read this and we are very sorry that you felt this way even under the influence of the sedative. Our team has dealt with many challenging situations before and we did our best to look after you during the surgery. Dr Keith has treated over 3000 cases under IV sedation and it usually works great for most people and its really unfortunate that you didn't quite feel the sedative effect of the drug. It is quite rare for someone to feel lucid yet be sedated. Yet we tried our best to calm you and had a third staff in the room at all times who was wiping your tears. We did stop several times to reassure you and give you time to recover and even gave the option to not proceed if it was too much but you wanted to finish the surgery. Right from the day when you came for the consultation, Keith was very concerned for your health and took the right steps in controlling the severe infection before scheduling your surgery . We understand where you are coming from and take your review as a huge learning curve to ensure this doesn't happen again to anyone else. Stay safe and all the best.
Fantastic experience: I had a wisdom tooth extracted with Dr Keith, the service was superb. Dr Keith and the dental assistants were all very informative. Nice facilities, with good car parking as well.
Thanks for your lovely comment and feedback, Mario. Very glad that you had a great experience and we will do our best to maintain our high standards of care. Much appreciated!
Fantastic experience: Dr Keith and his team did a great job on a difficult extraction, was recommended by another practice and all went perfect. Wonderful staff and atmosphere, puts you at ease.
Thanks for your lovely feedback. We are glad that it went well for you. We strive to maintain if not, better our high standards. Much appreciated!
Fantastic experience: I got my wisdom teeth removed here, they were super nice and caring and did a great job. Keith was very thorough with explaining everything, I had no questions or worries because of how well he walked me through everything. Definitely recommend.
Hi Amanda, thanks so much for your lovely feedback. We strive to keep up if not raise our standards. These lovely words are a huge boost to our proven success and high protocols. Much appreciated !
Fantastic experience: Great and professional service. Despite I'm less one tooth , I appreciate accuracy and care. Painless.
Thanks for your lovely feedback Den. Much appreciated!
Fantastic experience: Fantastic experience! Keith and his team did a great job at making me feel at ease during the procedure and checking in to see how I was doing the next day. The process was clearly explained beforehand and they easily removed any worries I had about it. I am very happy with how it went. Thank you to everyone at Fendalton Dental Surgery!
Thank you very much for your lovely feedback. It encourages us and strive to perform better. Much appreciated!
Fantastic experience: Just amazing. Keith and the team made sure I was comfortable and well looked after pre and post opp. I highly recommend.
Thanks for your lovely feedback, Angela. It only encourages us to perform even better. Much appreciated!
Fantastic experience: The staff at Fendalton Dental Surgery were incredible. I have a severe anxiety disorder and they helped me to feel so much more at ease. Dr Keith Chiang is fantastic, and talked me through every option and every step along the way. The wonderful receptionist Emily is so lovely and welcoming, calling the day after the procedure to check in on how I was doing. For someone who is terrified of dentistry procedures, I would honestly be happy to go back there!
Thanks for your very positive and encouraging feedback, Georgia. This is the level of service that we try to deliver consistently and we are glad that we could make a difference in the way you look at dental treatment and procedures.
Negative experience: They told me an simple check up with an X-ray would be 120$, offered a free FREE X-ray then upped the price to 150$ without even telling me why I was being charged for something free FREE, and being unemployed was 3/4 of my pay..... thee only reason you should go here is because its close and open during the lockdown... if by any chance you could go to another DO IT WITHOUR HESITATION you'll get the same thing for alot cheaper
Hi, Sorry to hear about your experience and we have tried to find you in our system but there is nobody of such name on our database. I hope you got the right practice as we take feedback very seriously to constantly improve our service. Working during Lockdown from Week 1 was very challenging with our team stepping out of our "Bubbles" and being "exposed" out there just so that we could offer Emergency Dental services and such feedback is indeed disheartening. We wish you all the very best and hope things are much better now for you.
Fantastic experience: Fast, friendly service as per my last visit. Thanks team :)
Thank you very much for the faith and trust shown in our team and giving us a chance again to look after your oral health. Your encouraging feedback and support is very much appreciated.
Fantastic experience: Fantastic service from Fendalton Dental! As always I'm completely satisfied. Thank you so much!
Thanks for your encouraging feedback, Chris.
Fantastic experience: Great service thanks
Thanks for your encouraging feedback, Melissa.
Fantastic experience: Keith was great. Nice friendly staff and the procedure was fast and painless. No complaints here, no hesitating recommending to others.
Thanks for your support and feedback, Darren. It was a pleasure meeting you and thanks for giving us an opportunity to look after you.
Fantastic experience: Efficient and caring service. Good results!
Thanks so much Reverend Ennor. Your blessings and feedback are much appreciated.
Positive experience: I have recently had extensive work done on my teeth including extraction, and partial plate construction. I have found the service and staff to be extremely professional. I was fully briefed throughout the numerous procedures. I would have no reservations in recommending Fendalton Dental Surgery.
Thanks for your feedback and it is always a pleasure meeting you. Thanks for placing faith and trust in our team to look after your dental needs.
Fantastic experience: I was anxious about the removal of a difficult impacted wisdom tooth, more so than I realised I would be. Not to worry as the lovely receptionist and Keith were able to sort me out with some extra comfort. Post surgery healing was better than expected with only very localised swelling. I wouldn't hesitate in choosing fendalton dental if I have to have any further teeth removals in the future.
Thanks so much for your lovely feedback, Nicola. Glad to be of help anytime and you were a great person to deal with as well. Our staff will do our best to make it better and better for everyone.
Fantastic experience: sometimes its daunting going to a dentist but these guys make the experience enjoyable. From the receptionist through to all the dentist workers, these guys are warm and professional. Would thoroughly recommend
Thanks so much for your lovely feedback Preston. Really motivates us to deliver consistent excellent clinical work.
Fantastic experience: Had teeth removed here - smooth and easy. As pleasant an experienced as dental work can be!
Thanks for your wonderful feedback, Juliet. Much appreciated!
Negative experience: Very expensive compared to other specialists doing this type of dentistry - shop around before going to this practice .Chair side manner leaves a lot to be desired as commented upon by other reviewers
Thanks for your constructive criticism, we cant really find or place you as we dont have your details in our database to match you. Are you sure you posted your comments for the right practice? Costs are subject to the infrastructure and hi-tech technology set-up. We pride ourselves in having the best to match or surpass the rest in the market and one cannot really compare and paint every practice with the same brush, just like its in every industry. Its like comparing the price of food or appliance costs across all the hospitality or retail industry. We hope you understand our philosophy and welcome you to our practice anytime for quality care.
Fantastic experience: Excellent service, I had a few teeth removed here with no pain and got looked after well.
Thanks for your kind words, Jill. Much appreciated and encourages us to set our standards even higher.
Negative experience: Although the receptionist may have been friendly I found the dentist who did the removal of my tooth was arrogant and it was an extremely painful extraction even under sedation. The stitches fell out within 5 hours of leaving the surgery. I'm not going back for my check up I'll use my own dentist. Would never recommend this dentist.
Fantastic experience: An absolute pleasure from the moment you walk in to a lovely smiling face who receives you warmly until you leave with a job well done. In all of my years of tooth repairs I have never come across a more comforting, professional and personally reassuring bunch of people. I highly recommend this awesome crew of dental legends. I am saying this the day after having a wisdom tooth surgically removed so that has to account for something. I will be recommending to all I know . Cheers.
Due credit and appreciation goes to my wonderful team who are always hovering around to look after your needs and offer the exceptional experience we always strive to provide. These words encourage us and makes us perform even better! Much appreciated
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