Lumino The Dentist - Christchurch City CBD
Information about Lumino The Dentist - Christchurch City CBD
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 7:30-18h
- thursday: 8:30-17h
- friday: 8h-16h
- saturday: (closed)
Located on Gloucester Street in the heart of the CBD's West End, Lumino The Dentists Christchurch City is a modern and professional practice, here for all your oral health needs.
At Lumino The Dentists Christchurch City, we have a team of four experienced dentists and a talented oral health therapist. We also have a great support team to make up a culturally diverse group, with both local and international backgrounds. We offer late nights and are open Saturdays to help you fit an appointment into your schedule.
We're proud to be an amalgam free practice offering general and cosmetic dentistry, implants, specialist treatment, whitening services and Invisalign. Together we can achieve and maintain that healthy smile you've always wanted.
Our comment from Best Dentists Club about Lumino The Dentist - Christchurch City CBD:
Lumino The Dentist in Christchurch City CBD is highly praised for its exceptional team and patient-centered care. Clients consistently highlight the professionalism and friendliness of the staff, making dental visits a positive experience. Some key aspects appreciated by patients include:
- Welcoming Atmosphere: Visitors commend the warm and inviting environment, often stating they feel at ease right from their arrival.
- Professional Expertise: Many patients mention the skill and compassion of dentists like Brigitte and Kate, who provide thorough and gentle care, particularly for those with dental anxiety.
- Thorough Treatments: Multiple reviews highlight the meticulous attention to detail during procedures, which helps to build trust and ensure patient comfort.
- Excellent Communication: The team is noted for their ability to clearly explain treatment options and ensure that patients feel informed and confident in their care.
Overall, Lumino The Dentist offers a commendable service that makes patients feel valued and cared for, establishing it as a top choice for dental care in Christchurch.
Services and Treatments
Lumino The Dentist - Christchurch City CBD: Reviews
Fantastic experience: I’ve been going here for 6 years now and Brigitte is the best! So happy, bubbly, professional and really good at her job. She always looks after me and I only have positive things to say.
Thanks for the wonderful review for Brigitte, she is truly wonderful! We appreciate your loyalty over the years and look forward to seeing you at your next visit.
Fantastic experience: I had an extraction of a broken molar done yesterday by Kate and she was amazing. She was so gentle with the injections and the whole procedure. She divided the tooth up before taking it out which made the process a lot easier with less tugging pulling. I went in with trepidation from a bad experience a few years ago at another place and was expecting to be writhing in pain for the weekend but so far so good. She put me at ease and did everything she could to prevent dry socket as I am prone to it. It's not even 24hrs after the extraction and I have only mild pain. Kate was amazing and I highly recommend her. I can now actually enjoy the long weekend. Thanks so much Kate
Thank you so much for this glowing review, Michelle! We are delighted to hear about your positive experience with your extraction with Kate! Thank you for sharing this experience, and we look forward to seeing you again.
Fantastic experience: I've had a couple of fillings recently with Jason. He made me feel comfortable and informed throughout the whole process, and has really put me at ease. I'd highly recommend Jason to others, particularly those who are nervous at the dentist.
Thank you for sharing your experience, Jo! We are delighted to hear that Jason could help you to feel at ease throughout your treatment, and we look forward to seeing you again.
Fantastic experience: Hi it was my 1st time at Lumino dentist had a very relatable dentist called Jason made everything easy even my xtraction. Great service. Many thanks.
Thank you for sharing your experience, Vicki! We are glad to have created a comfortable atmosphere for you, and we look forward to seeing you again.
Fantastic experience: Brigitte Lyne was super professional and warm! I would recomend her any time
Thanks for the great review Mar!
Fantastic experience: Kate and the team. You were my lifesaver. When other dentists turned me away after another company made a mess out of it and completely traumatised me, you and your team took it on and restored my faith in dentistry. I’m feeling 100% better. I will be back and will recommend to all!!!
Hi Tamara, thanks for your very kind feedback, we're so glad we could help put you at ease. See you next time!
Fantastic experience: Excellent dentist , professional and took a wisdom tooth out with no fuss in 5 minutes
Thanks for the great feedback Gavin!
Fantastic experience: I saw my hygienist for the second time after a lot of years of no treatment.. excuse spelling. Muskhan? She was great at my first visit and at my second...was so happy with my progress that she made me feel like I had received 100 % in a tough exam but also gave me way more confidence. She was so kind, happy and I think proud of me. This made my day and I have referred her to others. She is a real asset to Lumino. Plus Kate.. the dentist who has been a godsend to my family..my husband is no longer terrified of dentists due to her. All my children and son in law see her as well. Makes it so easy and she is fantastic with Mr ADHD and also Mr Bipolar...although hard to get him there. I thoroughly recommend her and would not go to anyone else
Thank you for your wonderful review Mary-Alice. We are thrilled to hear you continue to have such positive dental experiences with Lumino.
Fantastic experience: Best service I have ever received from a dental practice. Tom and Hayley were marvellous and accommodating. Very friendly and helpful. From the moment I walked in I felt welcomed by the young lady on the reception. I would definitely recommend these guys as your next dental practice. I would give them 10 out 5 stars if possible!!!!!
Thanks for the wonderful feedback, Satveer! This is actually feedback for our Lumino On Cambridge practice however, if you don't mind could you please share it here instead: https://g.page/r/CWrF6y_2yngzEBM/review
Fantastic experience: Been coming here for a few years and my dentist kate is awesome. I also get my teeth cleaned and got them done from a different person named Muskan. She did a really good job, gave amazing advice to help keep my teeth clean and was really friendly. Recommended this place to all my friends and family will be a life time member.
Thanks for the lovely feedback Daylen and for being a loyal patient of ours. See you next time!
Fantastic experience: Greatly appreciate Jason for taking over and managing my treatment for several months. Jason is incredibly polite, patient, and professional!
Thanks Annie!
Fantastic experience: Fabulous team here! Hubby and I needed treatment and they were so good. Really well equipped to deal with people who have needle phobias and who pass out!
Thanks Mariska, we appreciate the great feedback.
Negative experience: I visited this dentist as a new client with one of their new client promos. I was charged double the correct check up price, and quoted $2,000 to replace all my fillings (all less than 15 years old) I have called and emailed twice regarding the overcharge, in which I have had no response or refund. I went to a different dentist to receive a second opinion and was told that my fillings were in fine condition and did not need to be replaced. Do not visit this dentists unless you want to be taken advantage of.
Hi Britney, thanks for the feedback. We’ve had a look through our records, and we can see that a few different fillings are mentioned in the quote. Our quotes are given with everything the Dentist sees, this doesn’t mean you need to do all of this right away, but we do like to let you know what is going on & we recommend that you do get this sorted later on to avoid future problems from occurring. Regarding the overcharge we apologise about this error in discount, we processed this refund on 7th June, it does take a couple of weeks to come through though. Please get in touch if you still haven’t received the refund by next week. Thanks.
Fantastic experience: Visited Lumino today and found the team to be incredibly friendly and helpful. Dr Phebe was amazing, knowledgeable and empathetic. She invested a lot of effort into analysing my teeth and offered detailed insight into how I can improve my oral health. I'm so grateful for her expertise and compassion. The receptionist was also extremely helpful, kind and efficient. Great team all around. I normally feel anxious about visiting the dentist but the team here are so caring and immensely skilled - makes visiting the dentist a little less scary!
We're glad to hear, Teresa. We hope this makes you feel more comfortable visiting us in future. Thanks for the lovely feedback.
Fantastic experience: I had an appointment with dr Geeny Moon and the with the hygienist Felicity Brice. Both are excelents professionals and did a great job. I felt confortable. Thanks :)
Great to hear, thanks Cristian!
Fantastic experience: Have had some horrible experiences over the years with Dentists so I Thought I’d give Lumino a go. Phebe is amazing she is very kind and compassionate can’t thank her enough highly recommend
Thanks Kimberley!
Negative experience: Had hygiene work done a few days ago. Currently have severe tonsillitis due to staff not keeping thing clean around the tonsils. Unable to swallow, eat, drink or talk. From the doctors, to the hospital to have tonsils drained, and being kept overnight. WONT BE RETURNING
Hi Dzstra, We hope you’re feeling better. At Lumino our cross-infection control procedures are set to operate above the industry standard. Hygiene treatments are highly unlikely to cause tonsilitis, please get in touch us if you would like to discuss further.
Fantastic experience: My teeth were in an absolute shocking state prior to coming to Lumino after an accident a couple of years back and I've been very self conscious about my teeth ever since. Kate has been so fantastic to deal with and is a credit to you guys. She's done a great job ridding me of tooth ache, getting my dental health back on track and is a pleasure to deal with. I feel a lot better! Thanks Lumino
Hi James, we're so glad that we could help get you sorted and that you no longer have any toothache! Thanks for the wonderful feedback.
Fantastic experience: I love getting my teeth cleaned here or sorting out issues if I have a toothache! Very friendly dentist and staff.
Negative experience: Absolutely worse experience of my life, thousands spent here, failed me and my Denture requirements and now rendered usless. I have become that guy with no teeth now thanks for ruining my life guys. You only took my smile away.
Hi Cory, thanks for the feedback. We’ve just looked up your records and can see your last visit with us was in August 2020. We see at your last appointment with us you opted not to proceed with the new denture and requested a refund, which we did. If you like to discuss this further with us or chat about different treatment options please get in touch with us a [email protected]. Thanks
Fantastic experience: 10/10 @lumino Christchurch very accommodating Good staff and friendly Dr. Kate what a good service
Thanks April!
Fantastic experience: I went to Lumino Chch City to extract two molar teeth. Dr. Arlidge was very professional and very friendly, so if you do have dental anxiety, i would say that the team at Chch City Lumino will make sure that you go through the process as well as you could have anticipated. But after your stitches have been removed i would recommend to complete a course of antibiotics prescribed, because i have had an infection already prior to extraction and after stitches were removed and got ill for 8 days and did need to go go through antibiotics. So Dr. Arlidge was 10/10.
Thanks for the wonderful feedback, Alex.
Negative experience: I arrived for an appointment 10 minutes late due to traffic. I was told I would have to reschedule, which I accepted and did. While I was rescheduling another patient arrived late for an appointment saying the traffic was particularly bad. Her appointment was scheduled 5 minutes after mine. This client was directed to be seated for her appointment. I understand schedules need to be kept however I felt discriminated against and treated differently for exactly the same reason and time of lateness for an appointment. I wont be back to this clinic.
Hi Gail, we’re sorry if this looked like we were only making you rebook, we also had to get our other patient rebook as well. Unfortunately, due to timing of appointments we’re unable to fit any of our patients in if they arrive late. Our reception team only asked our other patient to take a seat while we rebooked your appointment then once we had sorted your appointment, we asked our other patient to rebook as well. We’re currently trying to avoid too much congestion around reception area, so this is why we asked our other patient to take a seat and wait to get their rebooking sorted. Sorry for the confusion here.
Fantastic experience: Would recommend these dentists. Bridget does a great job, and I am sure the others are the same. Jason
Thanks Jason!
Negative experience: I have spent $500 for my tooth filing, and what I received was unbearable pain, loss of money, lots of medicines to get relief from that pain and tooth worse than before. When I asked for their assistance and revisited them, they told it was there mistake, they didn’t clean the tooth probably before filing, they didn’t even check my tooth, and gave me $3000 quote for further treatment. What the heck!! This is what doctors are.
Fantastic experience: Very very thorough, best experience I've ever had. Made a clear plan for the future of my teeth without the scary price tag attached to it. Friendly warm service. Thanks team
Thanks for the wonderful review, TMay!
Fantastic experience: I have been to a lot of dentists in a number of countries, having a lot of work done over the years. Dr Arlidge (Kate) is the best I have had. Always accommodating, conscientious and friendly service. Both their equipment and practices are top of the line, leading to fantastic delivery of service. Both my Wife and I go to the CBD Lumino and I would recommend them to anyone looking for top quality dental care in Christchurch.
Thanks Sean! We're so glad to hear and really appreciate the wonderful feedback.
Fantastic experience: Very professional and friendly staff. Sensible outcome from check up.
Thanks Andrew!
Fantastic experience: Kate and the team were amazing. Very compassionate and understanding. Wonderful with sedation and follow up care. Would absolutely recommend them for anyone who has a phobia of dental treatment
Thanks Tamati, glad to hear!
Fantastic experience: The best team of dental specialists I have experienced in Christchurch - highly recommended. Love my new smile.
Thanks for your kind review, Simon!
Positive experience: Good staff and the extraction went well. I would of appreciated a little more explanation about my options without feeling rushed.
Thank-you for the feedback Marcus.
Fantastic experience: I had my first hygienist appointment today with Felicity, I was so nervous but she was amazing. She was so patient with me and did such a good job. Would definitely recommend.
So pleased to hear your appointment went well! Thanks for the great review.
Fantastic experience: I was terrified of the dentist after an awful experience elsewhere and now I’m not as anxious about going again after being treated so amazingly well at Lumino. Thank you so much for your care and respect.
Thanks so much for your lovely review Rachel, we are so pleased to hear you are a bit less anxious about your dental appointments!
Fantastic experience: Bridgette and assistant were just lovely, nothing is a problem, so nice to be as relaxed as I can be in the chair! Lovely facility in Gloucester Street. Definate ⭐⭐⭐⭐⭐from me.
Thank you so much for such a lovely review Helen!
Fantastic experience: I hate needles and hearing the drills inside your mouth. I contemplated running away when I arrived. But Dr McCafferty and assistant were excellent. 98% was painless, I even had a wee snooze and felt so relaxed. Thank you so much to Lumino for the Carers day. I didn’t get to thank everyone for that day in May. It means so much to me as a full time carer. We really do neglect and put ourselves last. It's awesome for your team to give to people like us. I think the dental plan you have is an excellent idea and reasonable. It's a good way to keep your teeth in check. Thank you to everybody at the City branch, you have made my visit a peace of mind for me! I will be back along with friends and families.
Thanks so much for the lovely review - so pleased we could help you!
Fantastic experience: By far the best dentist I've found. Dr Lesley explains everything, gives me options, goes the extra mile and is really friendly like she has all the time in the world for me. The practice in the CBD is modern and clean . Even better they do interest free finance
Thank you Megan, for taking the time to write such lovely and informative feedback. We look forward to seeing you at your next check up at Lumino Christchurch City!
Fantastic experience: I had two wisdom teeth pulled out by Dr Lesley McCafferty and her assistant, and they were amazing! I am usually afraid of going to the dentist, but she made me feel really comfortable and made sure that I would not feel any pain before starting the procedure. They were really quick and it was over within 10 minutes. Moreover they continued to follow up with me to make sure that I was recovering perfectly. Highly recommend them!
Thank you so much for your lovely review Qi. And thank you for the recommendation!
Fantastic experience: Made me feel really comfortable even though I hadn't been to the dentist for years. Really lovely staff.
Thanks so much for the great review!
Fantastic experience: I was really impressed with the service from both my dentist Brigette and her assistant Jan as well as my hygienist Felicity. They were all really friendly and professional. My mind was put at ease and they were able to answer all my questions and were very helpful. The receptionist was also very professional, friendly and helpful. Overall I was very impressed with the service. Thank you :)
Thank you for your wonderful review Kate. We look forward to seeing you again at your next Lumino checkup.
Fantastic experience: Thank you to Brigitte, Jan ( hope I spelled this right),Jake and the rest of the team. Amazing service and makes going to the dentist actually something to look forward to. Look forward to seeing you in the new year.
Thank you for such a great review Willie!
Fantastic experience: Brigitte is an amazing dentist. I hadn’t been in many years and was very anxious about going in due to health issues affecting my teeth. She made me feel so so calm, it was practically pain free and I’ve had no issues since (I got 11 fillings). My mum goes to her too now and many of my colleagues are now going to her and also raving about her.
Thank you so much for your lovely review Alexia. We are so pleased you had a good experience. See you at your next check up.
Fantastic experience: I hadn't been to the dentist for years and was really nervous but from Jake at the front desk through to Ben my dentist everyone made Whole process of getting my teeth sorted a breeze !!!
Thanks for taking the time to write such lovely feedback, Katie! We look forward to seeing you at your next Lumino checkup.
Fantastic experience: Highly recommend!!! Brilliant dentistry and amazing service!!!
Thank you, Benjamin, for the great feedback! We look forward to seeing you at your next checkup at Lumino Christchurch City.
Fantastic experience: Best dentist I've ever been to. Highly recommend Bridget Lynn
Thank you for the great feedback, Amy! We look forward to seeing you at your next Lumino checkup.
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