Hello Dental
Information about Hello Dental
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Premium dental service at an affordable price. We focus on Cosmetic Veneers and Orthodontics. Being able to deliver you the worlds latest dental advances such as CEREC same day crowns. We have been awarded Platinum Elite Status for Invisalign, which is a huge accomplishment and testament to our hundreds of successful smile transformations. We excel in general dentistry to ease pain and discomfort in our state of the art facilities. It’s important to us we take care of any dental pain and emergencies. We always reserve time to see those who are requiring urgent treatment. FREE Consultations with our dentists. Call 09 2173115 or email [email protected]
See our Instagram for amazing before and after photos @hellodentalnz
Our comment from Best Dentists Club about Hello Dental:
Hello Dental is a highly regarded dental clinic in New Zealand, known for its exceptional patient care and welcoming atmosphere. The team, led by Dr. Shirley Wan and Dr. Paul, is praised for their professionalism, gentleness, and attentiveness to each patient's unique needs. Clients consistently express their satisfaction with the following aspects:
- Kind and Friendly Staff: Many reviews highlight the warm and supportive nature of the staff, making dental visits a pleasant experience.
- Expertise and Care: Dr. Shirley Wan is frequently commended for her skillful approach and ability to alleviate patient anxieties, especially for those apprehensive about dental procedures.
- Thorough Explanations: Patients appreciate how the team takes the time to discuss treatments and address concerns, ensuring they are well-informed every step of the way.
- High Standards of Hygiene: The clinic is noted for its cleanliness and the use of advanced technology, contributing to an overall comforting experience.
- Flexible Scheduling: The late-night hours of operation accommodate busy schedules, providing convenience for patients.
Overall, Hello Dental stands out for its commitment to creating a positive dental experience. Clients frequently recommend the practice, citing not only the quality of care but also the welcoming environment that makes them feel at home.
Hello Dental: Reviews
Negative experience: We had terrible experience with the dentist. There were random payments in the treatment package.Every follow-up treatment they don’t check on the previous treatment.We paid the most expensive x-ray in Auckland.
Fantastic experience: My family and I have been seeing Dr. Paul for many years and since his retirement have been seeing his colleague Shirley Wan. As sad as we are to say goodbye to Dr. Paul, we have found Dr. Wan to provide a high standard of care and a personal nature to her treatment approach. I would also like to acknowledge the brilliant ladies at front desk who go the extra mile and make bookings a breeze.
Fantastic experience: Dr Wan does great work and her assistant Niamh is so friendly and lovely. Would definitely recommend!
Fantastic experience: Brilliant team! My daughter got a lovely smile with her teeth now. Highly recommended!
Fantastic experience: Very good service and professionalism
Fantastic experience: Warm nice patient
Negative experience: 对Dr Shirley Wan的服务非常失望。对她的人品更加质疑。相比做一位医生,她做invisalign的销售更出色。她会用各种理由推荐invisalign的产品。因为她不是一位正畸医生,但又很想挣这笔钱。她对病人的责任心几乎为零。她的方案在口碑优秀的资深正畸医生那里是根本不合格的。被质疑后她的回应是一百种理由和借口。她还很会包装自己,在自己的介绍中,还会强调自己在某些地方是specialized。在我咨询与她的分歧时,直接被真正的专家给点破了。在她的诊所里,我花费了$7k多块,得到的服务是零价值的。最终我及时停止她的治疗,为孩子找到了真正的正畸医生。我已经把她投诉到HDC了。我会锲而不舍的追究出一个结果。
Hi Xia it appears we looked after your son three years ago. I understand you decided to stop treatment before we were able to begin we’ve tried our best to contact you directly. You’re welcome to come in to discuss the options to resolve this. We work with orthodontists but we are general dentists. Dr. Shirley in particular has had over 13 years of experience with Invisalign.
Fantastic experience: Wonderful dentistry from Shirley, has completely removed my anxieties for dental work and always fantastic service. Highly highly recommend!
Thank you Sam for your trust and kind words.
Fantastic experience: I would strongly recommend Hello Dental to anyone in need of dental care, as Dr Shirley and her team consistently demonstrate professionalism, compassion, and patience, showing understanding and empathy, especially towards those fearful of needles, like myself. Thank you Hello Dental.
Thanks heaps Tungane
Fantastic experience: Fantastic team, I came in for a checkup and clean today as my old dentist retired. Dr. Shirley is probably the most gentle dentist I have been to! Her assistant (tall blonde girl) was very lovely, I really appreciated the oral hygiene hacks and comprehensive discussions about addressing future concerns. Your patience and compassion is truly appreciated.
Thanks Georgina
Negative experience: I had bad experience with my son's deband treatment, they gave me quote by email only for revision, then whe I was in the clinic they just did deband and charged $710 dlls and said I should pay for deband and retainers a total of $1,310 dlls otherwise they will not order the retainers which delivery time was 2-3 weeks. Then when they gave me the retainers they did not want to pulish the teeths to remove the braces glu. And it was same bad experience with my daugther's deband and retainers treatment. Bad service, I felt like they just want your money. Even they do not did proper teeths cleaning as the free service for teenagers. I definitely never will come back to Hello Dental with Dr Shirley Wan
Hi Dany, glad we were able to help resolve this with your children after this review. And removed any sharp areas on the vivera retainer
Fantastic experience: I went there at short notice and they fit me immediately. It’s beautiful and so clean and the staff are very experienced and helpful especially Miriam. The Dentist Shirley was so competent and made me feel very at ease! The whole experience was quick and efficient. Highly recommend them to anyone with any dental requirements. Sue Doherty
Thanks Sue for your kind words
Fantastic experience: Update: Have just started whitening treatment and couldn’t be happier with my custom trays. Starting to love my smile again, thanks team! ☺️ Fantastic team. Hadn’t been to see the dentist in a while after moving house and had heard about Hello Dental through word of mouth. Dr. Shirley and her staff had great rapport and made me feel at ease during my difficult wisdom tooth extraction. Risks and costs were discussed upfront, and as a nervous patient I appreciated how everything was explained to me as it was happening. Dr. Shirley was happy to answer my questions and concerns about oral hygiene and discuss options for cosmetic work moving forward. I was also impressed with the follow up call after my treatment. Overall I feel well taken care of and have peace of mind at their thorough approach.
Thank You! Have a great day :-)
Fantastic experience: I have been seeing Dr Paul for many years now and hope to continue to do so for many more years. He is absolutely the best Dentist in New Zealand (and the whole wide world). I cannot recommend him and his gorgeous team enough.
Thanks for your kind words. They mean a lot to us and Dr Paul
Fantastic experience: Had such a positive experience at Hello Dental! The team made the entire process with WINZ so straightforward, taking care of all the details to make it stress-free. The staff is incredibly warm and welcoming, and Dr Shirley was so caring and attentive throughout my treatment. It’s such a relief to find a place where I feel truly looked after – can’t recommend them enough!
Fantastic experience: I’ve been visiting Hello Dental for years, and I can’t say enough good things about Dr. Shirley and Dr. Paul! They’ve truly taken such great care of me every step of the way, always going above and beyond to offer the best and most affordable options for my dental needs. I just had my regular check-up and cleaning, and I’m so excited to start my whitening treatment! The process was super easy, and the instructions were clear and simple to follow. They even took the time to discuss future options like Invisalign, and I already feel more confident knowing they’ve mapped out every step for me. They are the best
Fantastic experience: Great customer service, very friendly staff.
Hi Nicola, thanks for your kind words
Fantastic experience: Great service and friendly team. Will always put clients well-being at the forefront of everything they do.
Fantastic experience: Absolutely terrific service. Attention to detail, along with gentle and comprehensive treatment. I would definitely recommend this practice. The staff are exceptional
Fantastic experience: Amazing service and environment! Been here eight years now, everything is amazing!!
Fantastic experience: Had a basic filling from Paul about 2 years ago and is still in perfect condition, I struggled to even notice which tooth it was on afterwards it was so well placed. Haven't been back since because of no dental issues but the treatment I did get was superb. Super quick too. Thanks for your great service Paul!
Fantastic experience: Very good service and Dr Shirley is very professional!!
Thank you Hua for your kind words :-)
Negative experience: A fraught series of dental visits with Dr Shirley Won, at Kepa Rd Eastridge. Overcharged 4 crowns, in the first instance by $2600, and perhaps I only needed 2. Shirley seeing how upset I was, suggested a plan to redeem some costs, which was no payment required for all dental work during the 2 years warranty period, and she would cover my transport. This has been altered twice by her, so she does not keep her word or agreement. Uses receptionists to act as her go-between, won't talk directly, pushed passed me in the hallway today! That is no way to treat a senior citizen. Thank God, for Dr Paul who rescued me from pain and adjusted 2 crowns and two emergency fillings this year. I regret to say I cannot recommend Shirley Won.
Fantastic experience: Efficient and friendly dentistry from lovely professionals.
Fantastic experience: Hello. I have been a patient of Paul’s for a few years now. Not only is he a top bloke, he is also a fantastic dentist: careful, but fast too…in fact usually I barely notice his hands near my mouth!..he is so efficient and skilled. I have had a few dentists over 62 years…he is the best of them. Thanks Paul.
Fantastic experience: As a long standing patient of Dr. Wan's for over seven years, I cannot recommend Hello Dental enough! She is consistently professional and attentive to detail, yet so friendly and caring that you immediately feel comfortable. The whole team is welcoming and organised. Whether it's a routine check-up or a more complex procedure (like getting my braces done), I always leave feeling well taken care of !
Fantastic experience: I was went to hello dental based off a recommendation from a lady I met at a coffee shop… and it was the best decision! I recently visited Dr. Shirley Wan for 2 root canals and had an exceptional experience. From the moment I walked in, the staff was welcoming and professional. The clinic itself is spotless and equipped with the latest technology, making the whole visit very comfortable. Dr. Wan is incredibly knowledgeable and took the time to explain every procedure in detail, which really helped ease my anxiety. Her gentle approach and attention to detail made the treatment painless and efficient. I also appreciated the follow-up appointment to check on my recovery. I highly recommend Dr. Shirley Wan to anyone looking for a top-notch dentist. The combination of expertise, compassionate care, and a well-run office truly sets them apart.
Fantastic experience: Shirley is a very good dentist who is conscientious and responsible. The most important thing is that she will not cause you a lot of discomfort and pain during the treatment process
Fantastic experience: I love coming to Hello Dental. They are always so kind, great professional. I had canal, cleaning and crown done here and I do recommend it to anyone!
Fantastic experience: They were very gentle with my fillings, extraction of my wisdom tooth’s also went really well. I didn’t have any swelling or problems after. The team is just really lovely there.
Thanks Lilian!
Negative experience: 4years ago I went to get an extraction on my wisdom done, my first time & man it cost almost $1000+ for one tooth. Why? I had to get an x-ray done in their fancy machine, I didn’t know I had to pay till I went and pay for my tooth. But before all of it. I told them I’ve already got an x-ray done & I’m actually seeing a dentist it was a free one back then for new mamas & it was held at Point England school. & I showed her my x-ray and told them my dentist said it’s in the clear just to get the extraction done bottom left. They just looked at me and said you’re seeing another dentist I tried to explain.. But thanks for extracting my tooth & with the X-ray photo I didn’t really need.. wasted my money. Cos you got same results from my FREE DENTAL X-RAY. anyways you guys keep sending me emails to come back but TOO EXPENSIVE. Unknowingly Costing a foot. BTW. It was a Chinese lady, cos apparently the old man has his own OGs clients. It reminded to do a review today. Thanks.
Hi it appears we don’t have a record of your visit. Could you provide your real name to us and we can see where the issue is with the xray. [email protected] usually a new xray is required prior to extractions but the fee should be 100% clear from beginning. Thanks in advance for getting in touch.
Fantastic experience: Dr Shirley总是非常耐心回答我们的各种问题,技术精湛,耐心友好。非常推荐给大家。我儿子的牙齿咬合磨损非常严重,必须得提前干预矫正。矫正效果很满意也很稳固。感谢
Fantastic experience: I've always enjoyed my visits at Hello Dental. The team here always ensures you are well looked after. Dr. Shirley is gentle, calm, knowledgeable and professional. She explains procedures clearly and is honest and transparent throughout. This has definitely made going to the dentist a very pleasant experience. I would highly recommend Hello Dental!
Fantastic experience: Dr Shirley Wan is the best dentist I ever seen.
Fantastic experience: The people here are amazing... I reckon mem you go there an get your teeth done.. kia ora whānau
Fantastic experience: Absolutely awesome dental experience. Coming from someone terrified of the dentist, Hello Dental were absolutely lovely and made me feel comfortable. Highest recommendation!
Fantastic experience: Dr Juliana Skorcheva is an excellent dentist. I've been suffering with one of my tooth since last year. I've seen couple of dentist but it was still painful. But now thank to her I no longer have pain. She is so comprehensive and gentle with her patients. Same with her dental assistant. Everyone was nice and the price are really correct. I will come back for sure. Thank you to all the team.
Thank you for taking the time to provide such a lovely review. We are delighted to hear your experience was an excellent one!
Fantastic experience: Excellent, friendly service every time!
Fantastic experience: Excellent service from Dr Paul Murat Basturkmen and the team at Hello Dental, Mission Bay. Dr Paul is always very caring and considerate. Thank you. From happy customer Jill H.
Fantastic experience: Love it at Hello Dental!! Always such a positive experience. My teeth are looking great and it’s all thanks to them :) Would 10/10 recommend
Fantastic experience: Shelly医生非常专业非常nice,一开始带妈妈来看牙,到后来爸爸和我都成为shelly医生的注册病人。诊所环境也很好,设备先进,非常棒的看牙体验。
Fantastic experience: Dr Shirley and the other staff at Hello Dental are amazing. I went in feeling very nervous as I hadn’t taken care of my teeth for a while, but she made me feel so comfortable and at ease. All the work I have done has been painless, and my dental health is so much better now. Thanks team!
Fantastic experience: Long time client for Shirley at Hello Dental in Mission Bay. From first step into the clinic I feel safe and comfortable. The clinic is clean and beautiful. Shirley treats me as a long life friend of hers, she is very kind and knowledgable. Each visit I have had is very quick and the results are perfect. Very grateful for my dentist Shirley. I would recommend this dental clinic to all.
Fantastic experience: Dr Shirley 專業水平很高,而且手勢很好。幫我女兒脱4只智慧齒很好很快,檢查照X光評估脱牙大約半小時便完成,回家後也沒有不適,第二天已可吃pizza 。非常感謝!
Fantastic experience: Dr Shirley made me feel calm throughout the removal of my wisdom teeth. Also her professional skills minimised my pain during the treatment.
Fantastic experience: Stellar care and service- staff are personable and are always happy to help in whatever way possible. Their lovely hospitality paired with their expertise makes them a really easy recommendation- if you are looking for a new, reliable dental practice this is the spot to visit
Fantastic experience: Very helpful and wonderful staff
Fantastic experience: Very friendly!
Fantastic experience: I love the team at Hello Dental. Shirley is fantastic and so gentle. I was always terrified of Dentists, but not anymore. I’ve had such great service here. Highly recommend.
Fantastic experience: My name is Paige Lindsay and I am 29yo, since a young age I have always had problems with my teeth which then followed me into my adolescence + adult life causing some real insecurities for me.. I have been a customer of Hello Dental for over 2years now, my journey began with them by having an incomplete root canal (on my part) which then led to 3 extractions, multiple fillings and just when I thought I could feel better about my teeth - pain wise….Dr Paul went above and beyond for me and suggested to do a crown procedure to perfect my smile. From someone who would favour one side of smiling over the other, someone who was conscious of not opening my mouth too wide so people could see my top tooth, not truly being myself…. he provided me with a crown that has changed not only my smile but my life. I will forever be changed from this moment and I am truly appreciative for all the work, appointments, follow up calls, injections (lol) + numbness. Thank you from the bottom of my heart, Dr Paul, Emma and Vianna! The trio They made this entire journey seamless, worked around my work commitments + continued to make me feel comfortable at all my appointments. Forever grateful. Paige
Fantastic experience: good
Fantastic experience: We had the pleasure of experiencing Hello Dental’s services today. Our visit exceeded expectations in every way. The exceptional level of care, combined with the friendly atmosphere and commitment to patient comfort, makes them stand out as a top-quality dental practice. Dr. Shirley Wan took the time to educate my teenagers on proper oral hygiene practices and provided valuable tips for them to maintain their dental health between visits. She was equally patient with my young child, making it fun and exciting. I highly recommend Dr. Shirley Wan to anyone in need of outstanding dental care.
Fantastic experience: Very professional and smooth journey
Fantastic experience: I’m soo so pleased with this dental care! The dental ladies and receptionists are so welcoming, friendly and overall a lovely team to come by. All my dental needs were/are met, the customer service is A+ and they check up on you regularly. Genuinely caring ladies! Thank you so much for your help hellodental. Highly recommend!✨
Negative experience: This place is not great. Normally Dentists take their time to properly do their work but in this place I feel it was al rushed and the dentistry work was not well executed , I had to go to another dentist to have my teeth fixed, while they just had been done by Shirley. They do talk sweet nice and soft but it is not genuine. The assistant behind the desk was unorganised, forgetting appointments and mixing up times. -expensive for the poor quality of the work delivered -rushed, 3-4 fillings in less then an hour! -money focused not customer focused Would not go back and definitely not recommend.
Hi Anna N would love to hear about this in detail and make improvements. Patient care, experience and excellent dental care is our priority. I couldnt find a patient registered here under Anna N but you can reach out to us [email protected] with your genuine name. Thank you!
Fantastic experience: I had an exceptional experience at Hello Dental Clinic with Dr. Shirley. The clinic has a warm and inviting atmosphere, and the staff made me feel at home. Dr. Shirley took the time to listen to my concerns, explain treatment options, and involve me in the decision-making process. Her expertise and attention to detail during my treatment made me feel confident and well-cared for. I highly recommend Dr. Shirley and Hello Dental Clinic for their outstanding dental care and compassionate approach. You won't be disappointed!
Fantastic experience: Dr. Shirley has helped me with my teeth and I feel the new teeth are very comfortable. Excellent work
Fantastic experience: Had the most amazing experience with Shirley this morning removing a wisdom tooth. It was numbed painlessly, removed in 30 seconds and I was able to drive home right after. She is incredible, highly recommend.
Fantastic experience: Dr Shirley is an incredibly skilled dentist. She is very knowledgeable, so rest assured you are in good, steady hands… literally. Dr Shirley is very kind and easy to talk to, making dental visit’s enjoyable, not scary! I have my dental cleaning done here which is painless and have just completed my Invisalign. I am obsessed with my new smile! Thank you Dr Shirley and the fabulous team at Hello Dental
Fantastic experience: I visited Hello Dental early this week for the first time in a number of years. I had concerns about how badly it may go due to years of neglect. My dentist was Shirley and she was brilliant! Kind, compassionate and gentle, as well as very professional and an excellent communicator. Highly recommend!!
Fantastic experience: Wow, the service and equipment are really high standard. Quick and painless. The filling was done before I even realise it. Magic!
Fantastic experience: Dr Shirley Wan is an excellent dentist - very professional, skilled, and sensitive to patients' needs
Fantastic experience: My name‘s Robert.I went Hello Dental for teeth cleaning today. Friendly and nice service attitude all the time. Clearly to see my teeth was so much different with before and after.
Fantastic experience: Shirley hands down is fabulous with young kids. Cannot fault her, patience and kindness, professionalism. Thank you for helping us with miss 9 and master 6 .
Fantastic experience: Excellent dental clinic with friendly staff. I felt I had a very thorough check up and Shirley took the time to carefully explain what was going on with my teeth. I would definitely recommend to my friends and family.
Fantastic experience: I highly recommend going to hello dental. Going there for the first time, I had a very great experience. Dr Shirley is very professional and her team are very welcoming and friendly. I would definitely come back. 牙疼不是病,疼起来真要命。今天是第二次去看hello dental了,诊所员工们还是那样的亲切友善,等待时间不长,通过Shirley医师非常专业的技术,使我疼痛症状减轻很多。谢谢shirley医师,下次还会光临。
Fantastic experience: Good! ~6 months into invisalign, smooth sailing, no issues. Price is in line with the quote. Everyone is friendly and scheduling appointments is a peice of cake.
Fantastic experience: My favorite dentist, thank you
Fantastic experience: Highly recommend Dr Shirely and her fantastic team, I have such comfortable and relaxed experience with them.
Fantastic experience: Amazing service and friendly staff. Ample parking. Highly recommended.
Fantastic experience: I recommend hello dental to everybody! Shirley and her team always provided professional service. she is very caring and patient with children. wonderful experience.
Fantastic experience: Very recommend this dental clinic, I really enjoy my treatment, Dr Shirley and her team are very professional and always providing quality services.
Fantastic experience: Dr Shirley is an absolutely professional dentist. She’s always well prepared and carefully asked me about my past treatment history. I washed my teeth there 2 times.it is always my first option for taking care my teeth.
Fantastic experience: Amazing experience here. Very high quality products used and so friendly.
Fantastic experience: For years now you have been there for my 4 children and i and I can thank you enough for your professionalism, kindness, and care. I have many friends that you look after as well over the years and I know they say the same about you. Thank you all for everything you do for us all.
Negative experience: I spent near $10,000 for the invisiline,it was unsuccessful,Dr Shirley asked me to spend more money for her poor service after that.Never recommend people to go there.I am really doubt what else she can do for patients except earning money!!!
Fantastic experience: I had a CEREC crown procedure. Dr. William Cho made sure that everything was painless for me. Thank you!
Fantastic experience: Wonderful experience with Shirley. I have always dreaded going to the dentist but Shirley is wonderful and caring and let me stop and start as much as I needed to during the treatment. She really cares and the whole place is just so relaxed and friendly. Would highly recommend going here and have referred others. Thanks Shirley and Team.
Fantastic experience: Totally recommend hello dental to anybody looking for dental treatment who are a little apprehensive about dental work. I have recently had treatment from hello dental and i felt so relaxed I almost fell asleep ...excellent service from a very professional team of people ..I would especially like to say thank you and recommend to others Dr William Cho and Karla who were just awesome great company. They went out of there way to make sure every last wish was meet ...thanx team ...kind regards Jason macgregor ( jayce )
So kind of you to leave a heartfelt review. Thank you Jason!
Fantastic experience: What a wonderful experience. After living with sensitive teeth for years, Dr Shirley finally put an end to it all. From reception to dentist to dental assistant, a great team.
Thank you so much for your kind words. It’s a pleasure to look after you and your family! :-)
Fantastic experience: I needed to find a dentist close to me, gave HelloDental a call and they could fit me in pretty quick. Jade the coordinator is super, so helpful, made sure all my questions are answered and prepped for my appointment. Came in and got to see Shirley who put my mind at ease. The team are very nice and welcoming. Would really recommend this clinic.
Thank you Christie, wonderful to hear the feedback. Strives us to keep going and always provide the best service!
Fantastic experience: Great experience - friendly team and thorough work at a good price. Would highly recommend to anyone. Thanks Shirley and team!
Thanks Tim! Pleasure to do treatment for you :-)
Fantastic experience: This is the most comfortable wisdom tooth extraction l have ever done. didn't feel any pain during the injection of anesthetic at all. Especially Dr Shirley and her team always have professional technique for dental service. Thank you guys very much.
Fantastic experience: Highly recommend Shirley, and her fantastic team. We were in great hands. They made my daughter very comfortable with her treatment. What an amazing, stress free experience. We are looking forward to our next visit. Thankyou so much for your service !!
Thanks De-Arna! Really appreciate your kind words
Fantastic experience: Dr Paul Murat, Cassie and Jade are the ultimate team serving me with a high standard of clinical care and conduct. Thank you all very much for your care and kindness. Highly recommend to all.
Fantastic experience: Due to covid-19, Auckland is going through a rough and tough time. Even with these drawbacks, Dr. Tiger and the nurses supported me and made the patients feel very much welcomed. Their quality has always been at the best, even with these circumstances, their work was at the highest of quality. I really don't know how much I can thank them for their service.
Fantastic experience: I came to Hello Dental for bonding done to my teeth, Shirley has completely transformed my smile and given me the confidence to smile on photos, something I never would have done! The thing that makes Hello Dental so special is not just the 5* service, but also the wonderful team who are all so friendly and warm, it’s the most comfortable I’ve ever felt at the Dentist and can’t recommend them enough :).
Thank You so much Helen! We love seeing you and sincerely hope you enjoy your wonderful new smile.
Negative experience: 我是2019年5月做的咨询 她告诉我治疗时间7个月 我才决定在她这边做 开始的时候她们之前那个前台经常搞错我的预定「经常booking list 上没有我的预定 或者把我的名字跟别人的名字弄混 我人到了 没有我的预定 或者别人预定给我打电话确认」有时候我和别的客人预定时间重复了 一等就是40分钟 在带牙套刚四周的时候 在我不知道的情况下 给我一个旧的烤瓷牙磨掉了 跟我说需要重新做 没有告诉我价格 没有问我 直接磨完了跟我说要做新的 $1980 要求我必须付款 第一次lockdown之前的一天有我的预定 我那会觉得有颗牙齿没跟上矫正疗程 很疼 我给她发消息打电话 她没有回我 我给前台打电话 她们取消了我的预定 说她休产假 并且说我的状况不是essential 结果lockdown结束 我的牙齿牙周炎了 牙齿松动 非常疼 她又让我戴了一周牙套 并且没有给我调整原来的button 导致更严重了 我就跟她说给我做处理方案 不然退钱给我 她说不能退款 可以换他们另一个医生 但是 当时tiger是刚去实习 我觉得他不了解我的状况 我拒绝了 我那时候已经交完了全款7000 她拖了两三周跟我说 可以给我免费做钢牙拉回来 然后开始做钢牙 钢牙戴了两个月牙周炎那颗牙齿回来了 她就要给我做扫描做保持器 (可是这会我的门牙并不齐 并且有咬合问题 我跟她发消息她没有回我 )她就拿做牙之前的照片跟我说 已经是隐适美目前能达到的最好效果了 她让我签了满意的那张文件 然后收了我保持器的钱980 让我回家等 我回家咨询了我国内的私人医生 他说Shirley在欺骗我 我等了2个月没人联系我 等待阶段我的牙齿反弹 我跟她说我戴不了保持器而且牙齿并不齐 门牙有咬合问题 上下咬合只有一颗牙齿可以碰到 其他位置都是空的 感觉影响保持器的位置 她并没有回我消息一直到去拿保持器的时间 于是取隐适美保持器的时候我跟她说 如果不继续给我调整 我要求退款 她说不能退款 我说那就上庭 她说她老公是律师欢迎我上庭解决 然后她说她中文不好 要求我用英文跟她沟通 我说我要录音 她就改了口风 我就回家了 没两天我在准备材料 她发给我说 愿意继续帮我调整 重新做了扫描后 她说隐适美效果不明显 她跟我说钢牙会更有把握 于是又戴了钢牙 结果钢牙调整的阶段 由于她的技术问题 导致我本来整齐的两颗牙齿外翻了 明显可以看到的外翻 我要求她给我重新做扫描 我要求做回隐适美牙套 起码这个可以保证牙齿不会外翻 扫描后我去看效果图她要求我给她签一份文件 内容基本上就是这是最后一次诊疗 诊疗结果不论是否达到我想要的效果我都可以接受 签字才给我订牙套 我拒绝了然后就说帮不了我 试图撵走我 我觉得非常欺负人 她要求我说英文 并再次说她中文不好沟通不了 我求助我男朋友 结果她说tiger是专家 要求我们签字 tiger在跟我们沟通的时候表达文件不必要签 她恼羞成怒 让我们回家等 然后就拖了我一个多月不给我消息 她让新前台以隐适美的名义发邮件给我让我签字 我打给隐适美确认 他们说 他们没有跟客人接触 只负责制作 他们会跟管理层反应一下 我把隐适美的信息打电话问她们 然后又给我订了时间去去牙套 现在仍在继续调整 已经过去快两年了 最后在保持器上 仍然有一副质量问题 需要重新更换 也没有联系过我 花了 980买三副保持器 最后只有两套可用 真的很浪费时间
Dear Doris, I apologize for any dissatisfaction of our services. In a case where misunderstandings has occurred leading to upset and disappointment by the client we would like to offer a resolution. I am open to helping you further if you wish to contact me directly. My success with clients has been led by open communication and built on experience and honesty. I pour my heart and soul into each case and am grateful for your trust in me from the beginning. However, our staff members well-being is also important. We do not allow illegal recordings to be made of our staff (dentist or support team) without permission. To ensure a safe working environment we have policies and procedures in place if a patients actions (physical, verbal, written) causes harm in any form to any member of staff. Whether this harmful action is on our premises or online, both are unacceptable. False alias or anonymous identities are included. Dr. Yang is a qualified dentist with many years of experience. He was never a trainee dentist when he worked to cover my maternity shifts. During the multiple COVID-19 Lockdowns; strict MOH guidelines did restrict our scope of practice. We sent out multiple emails to all clients expressing our apologies that non essential services had to be postponed until we are out of level 4 lock-down. Sadly due to your refusal to be seen by my replacement dentist whilst I was on maternity leave along with the lock-downs led to delays in your treatment. I would never forfeit your trust in my skills to another dentist whom I would not whole heartedly trust for my clients. Doris you mentioned you are upset to sign agreements. Consent forms and informed consent process is an important part of all treatment. It is important the trust we build with each individual client. We do require our clients to be well informed of risks and hence our request to sign documentations. We do not carry out any work without your expressed permission knowing the treatment being done as well as the financial cost. If there is a quality issue with Invisalign this is forwarded back to invisalign head office to resolve in a timely manner. Invisalign have reached out to you directly to apologise about the quality issue that you experienced on your journey and was resolved. Our staff and team have agreed to stay out of hours to meet your busy schedule on multiple occasions. I hope we can move on and agree to part ways or you can be open to communicate with me directly to find a resolution as I can not discuss your detailed clinical treatment on a public forum for your privacy. Your smile has improved tremendously well and I do hope you can enjoy your smile with a positive light. Kind Regards, Dr. Shirley Wan BDS Otago [email protected]
Fantastic experience: Great prices and friendly team.
Fantastic experience: Shirley and her team have always provided me with a very friendly and professional service. I haven’t been one to go to the dentist often but seem to find myself back there every 6 months for a routine clean now, it’s a testament to the experience I have had with them.
Fantastic experience: Most amazing team and super comforting. Absolute professionals in the game- wouldn't trust my teeth with anyone else.
Fantastic experience: Amazing team! Warm, friendly and make you feel very comfortable and in good hands. Very professional and impressive team! Thanks Hello Dental
Thank you for your kind words Debbie!
Fantastic experience: I've always hate dentists but Hello Dental is the FIRST and ONLY dentist that I love. They are like a great friend that just want to look after you and they always make me feel at ease no matter what my procedures are. Very honest and transparent. Highly recommended.
Thanks so much Aki!
Fantastic experience: The team at Hello Dental are very friendly and welcoming. Normally dental visits are daunting but they made me feel relaxed. A big bonus is their late night work hours which makes it easier to attend due to work commitments. After seeing the same dentist for a number of years i was under the impression i needed a lot more work required than i did. I was advised that i did not need any of the treatments my previous dentist had been advising me on. The team here are completely honest and transparent about work required and also have a great attitude towards prevention. Thanks for such a great experience - highly recommend this place!
Thanks Theo!
Fantastic experience: Shirley is a true professional and very up with the times. Unfortunately years of grinding left me with teeth that were far shorter than they should’ve been. It took a lot of time and thought to save and consider my options here.There’s so much options out there and cheaper is not always better! I followed Hello Dental on Insta and FB and felt she was the right dentist for what I needed. She is a true artist when it comes to composite veneers, and I love my new longer teeth. I am very satisfied with my composite veneers as they look so natural. The trial smile option is a great way to get a feel for what your teeth may look and feel like before you actually fully commit. This process really helped me, as I was so use to really short teeth I wanted to get a feel for what longer teeth felt like and it also helped me get the best look suited to me. Yes there’s an extra cost in getting this but I’m glad I did it. End result is fantastic! Very happy customer
Fantastic experience: Hands down, the best dentist I have ever been to. I have sensitive teeth and gums and have had painful experiences at some other dentists in the past. The whole team at Hello Dental are so friendly, and they have a really positive vibe as soon as you walk in. I had to have a couple of fillings and two wisdom teeth removed, and for both visits, the whole process was seamless, informative, and pain-free. Shirley is incredibly knowledgeable, professional and has a gentle and empathetic approach (her and Cassie even got me a blanket after my wisdom teeth were removed!). They have all the top technology, are very professional and give great advice for preventative strategies. I will be recommending them to all my friends and family. They have changed the way I feel about going to the dentist, and I am looking forward to my next visit :)
Thanks Holly!
Fantastic experience: Never thought that I would be looking forward to my appointment every single time! Shirly at Hello Dental is super friendly and professional. She always takes her time to explain :) Would happily recommend to all my friends and family.
Fantastic experience: Such lovely employees jade at the desk very helpful always smiling. Shirley put fillings in for me yesterday the appointment went through so smoothly and easily and at a very good price compared to alot of places 10/10 would recommend so glad to have them as a local.
Fantastic experience: Needed an emergency consultation, got to see Dr Shirley the next day, very polite, professional, will highly recommend to others to try or switch if you are after a new dentist!
Fantastic experience: I am new to Hello Dental, joined on the back of reading the google reviews! And I am extremely pleased I made the move. I went to see Dr Tiger Yang… he explained everything really well, was very helpful and done an amazing job with my fillings, which were not easy to fix. I really felt like he went the extra mile and was really thorough. Very impressed and highly recommend.
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