Invercargill City Dentists

Fantastic experience: I have been attending Invercargill City Dentist for many years and my family are also current patients. The service and attention to our needs have always been considered and I can't speak highly enough of their professionalism. This is also correct for our current dentists Andrew and Olivia who are fantastic to deal with and are very caring.

Positive experience: I was seen quickly, Dentist explained what was wrong, prescribed antibiotics and referred me to appropriate specialist for treatment. No complaints.

Negative experience: Hope I could give them 0 stars but that's not an option here. Worst experience ever. We got enrolled here just because there was no available dentist at the that time. And when needed them, they were just calling us in an charging us consultation fees without doing anything.Everytime we went there different dentist attended to us and they do the same examination again and again and when we asked what did the previous dentist told then Dr Andrew says that he knows and he has read the report but he doesn't know what to do. My husband was asked with the tapping procedure that which tooth was paining and my husband being in severe pain he said every single one is paining. The qualified dentist says that I can't treat when you say all of them are paining and knowing that he has read the report and it clearly stated which one was troubling but he kept on saying I don't know what to do. Pathetic service and these people don't know what they are doing.

Negative experience: Negatives 20* Partner goes in to get a tooth out and a filling only takes 20min, ruff as guts, super rude couldn't even have a laugh, didn't leave numbing long enough before starting, put that much numbing in face on side is 3 times the normal size. Not happy with the service, the hospital does a better job!!!!!!!!!!!!!

Fantastic experience: Very apprehensive about dentists. Had not been for many years. Visited Invercargill city dentist over the last 2 weeks and highly recommended. All staff including receptionists welcoming and friendly. Had restoration done on teeth with full examination and x-rays. No discomfort , kind and patient. Many thanks see you again soon. Dawn McMahon

Fantastic experience: On the halfway of root canal treatment, with Dr. Andrew Koh. I really appreciate his patience and explain whole procedure details to me. Taking care me when it's emergency. Thanks Dr. Koh and team. Warm regards Ken

Negative experience: I am absolutely disgusted how I was treated more than once at this clinic not only from the receptionist on a different occasion to today but today the dentist made me feel like a criminal! My experience was absolutely terrible and I felt extremely bullied, i was having a hard time considering he numbed more than half my face and the dentist was rude and had no compassion and couldn't of given a toss about how i was feeling, the pricing was outrageous considering I had gone to an emergency dentist a month prior and paid half the amount for the same thing, never again will I set for in the clinic EVER AGAIN. Absolutely appalling I wish I could give it a zero star review

Negative experience: I went here as it was the oncall urgent dentist last week i woke with very horrible pain in a tooth....lucky i was able to get here but saddly it was a horrible time they where very rude and could have fixed my tooth for $350 but saddly i only had $300 i told him this could i please do the $300 and the other 50 the next week it was a hard no the pain was so bad that i couldnt sleep and pain meds where not helping he pretty much told me if i want to keep the tooth come back when i had the full 350 but i couldnt do that with the pain being so bad i didnt even get the chance to ring someone to see if i could lend the extra 50 i felt pressured to make the choice to take the tooth out so i did and i wish i didnt he was rough not enough anaesthic to make me numb to the point i told him and he still tried to pull the tooth he then gave me more got the tooth out and sent me on my way i left in tears wouldnt reccomend at all 3 days on and half my lip keeps going tingly and numb

Fantastic experience: Lovely team of people, definitely recommend

Negative experience: I am very saddened to write this review as the previous dealings have been better and Peter was an amazing dentist. If I could give it a zero I would. However, the last dentist I saw a few years back was rude remarking on why were my teeth ugly and the way they were so I said I'd rather go elsewhere. Well elsewhere in Invercargill is hard to find. So today I ring after my filling has fallen out and the receptionist was the rudest and nastiest women I have spoken too. She wouldn't book me an appointment and laughed when I said I'm in pain and need it sorted. I told her you realise the amount of bad complaints and she said she doesn't care. Well now I'm stuck and no one to help my tooth. Terrible customer service!

Negative experience: If I could leave a negative star rating I would! Receptionist was rude, sarcastic, argumentative and seemed annoyed she had to take the phone call at all. While trying to arrange a consultation and explain the dental issue she happily spoke over me not allowing a word in edge wise. When i asked to speak to someone else, she not only hung up the phone but upon calling back decided that she was the only person knowledgeable enough to answer any questions i had for the owner of this practice. Despite not being able to provide any of them. Being polite doesnt cost a thing, however this not so gentlewoman clearly needs a refresher on customer service etiquette. Being the front of the business and treating customers with such a sour attitude speaks volumes about the level of professionalism and bed sidemanner of this clinic. ***EDIT*** As a clarification to this owners sharp reply and complete lack of honesty and taking responsibility. I did not demand the owners immediate attention asyou so kindly like to paint me out as a toddler in the midst of a tantrum. I also did infact ask for an estimate (more than once) and not the exact cost. Which your receptionist was unable to give me. Despite having a great time belittling me on the phone due to the fact i couldnt possibly know what I would have to budget to pay on the day of treatment without as much as an estimate. It would be unrealistic of anyone to expect a diagnosis and exact price over the phone so in future if you plan to change the story in your replies at least try and stick closer to the actual facts.

Negative experience: Have never overheard a more appalling phone exchange. Receptionist at this practice needs to be retrained or let go. The sheer sarcasm and attitude this lady expressed towards potential patients is awful. Dehumanizing and degrading. Definitely not the mascot for southern hospitality!

Fantastic experience: Awesome service and a fair price. Thankyou.

Fantastic experience: Caring dentist.

Negative experience: Really bad service. Not happy at all.

Negative experience: had a bad day and really bad after talking to old lady. look..I do no think your yuys deserved tobe denteists or even a human. did not care at all... do no want to help.. emergency dentist just an excuse... you can choose that excuse to pretend other pain. good luck...hope the day your guys are back to the ground do not have to knock the door somebody else to help in hopless. that is not a humman at all.

Fantastic experience: Professional service and very friendly, thank them for the emergency treatment of my teeth

Fantastic experience: My wife had her extraction done by Victor Chang. She had anxiety issues but the dentist took his time and made sure she felt at ease. We had our doubts going in but were really impressed by Victor's skills. Highly recommend.

Fantastic experience: Excellent service and very friendly. They responded to an urgent requirement for a dental health report which was really appreciated.

Fantastic experience: Informative, knowledgeable, friendly and cost effective. I feel lucky to be one of their patients. Highly recommend :)

Fantastic experience: Love the place. Everybody was nice and friendly. Treatment was affordable. Have recommended to my friends.

Negative experience: Phoned to explain I was travelling around the south island in my motorhome and part of my tooth had broken off and was disintegrating. Every dentist I spoke to in Gore were not taking on new patients and at full capacity so suggested I call this one as an emergency patient to avoid further complications as I will be on the road for 3 months. Was met with a stern "well are you in pain cause this is only for patients in pain and we have a hard enough time fitting in our own patients let alone others.". Wow Southern hospitality at its finest. Not!. Thank goodness for a lovely dentist in Balclutha

Fantastic experience: Andrew is so nice，highly recommended！

Fantastic experience: Due to a toothache we got an appointment in short order and were treated by Peter. He was very thorough with the examination. At first he asked questions about the kind of toothache and then examined the 'culprit' with a mixture of traditional methods and modern technology. He explained us using an X-Ray why it wasn't an inflammation of the root canal and found the reason for the toothache - an open neck of a tooth - and treated it with minimal impact to the tooth.

Fantastic experience: Our dental needs have been looked after by Robin and his team since 2008.In that time we have both had major and age related dental work done,Robin has kept us well informed and cared for us during the process . We totally recommend Robin Chen Dentist and his team. Neil and Elvena Hamilton

Fantastic experience: A very efficient and friendly practice. Robin Chen Dentist was able to provide sound advice on choices of dental treatments. I had a tooth implant and a few crowns done and all these dental treatments have been very successful. Highly recommended.

Fantastic experience: The dentist at Robin Chen are all nice, honest, and caring. They put patient needs as priority and not money oriented. The staff are friendly , i always feel like a family. I had bad experience with local dentist the first time i arrived at Invercargill, but i am so gratefull i found my dentist at Robin Chen Dental. The Dentist and staff are working in harmony and make patient feel comfort through all the dental procedure. Dentist always explain to me in detail about what dental procedure tht possible to solve my case and very transparant about the procedure and the price tht cost. Booking appointment is always easy (by phone or email) and not to have to wait for million year ;) and we got the service that was worth the price. Highly Recommend Robin Chen Dental⭐️⭐️⭐️⭐️⭐️